From the time we walked through the door until the time we left, our experience with Trevor was awesome! He had wonderful customer service and made sure we were happy every step of the way. All the staff was very friendly and helpful. Definitely worth the drive to buy a great car from great people.
From the moment I pull up to this service entrance each time, there is a service writer ready to help. They make my waiting room experience bearable each visit by recognizing me and asking me if I need anything (i.e., anything to drink or a ride home), and keep me informed as to why I am waiting so long, if that is the case. And if my wait is at home they call me when the car is ready; not waiting for me to call them. The car always feels so much better when I drive it home.
Okay, the bad news. Recently (June 2018) I was taking a long 3 day trip and needed to make sure my general maintenance (battery, tires, etc.) was in good shape. I received the usual wonderful service. However, on my trip, the radio did not turn on until I was near my destination. That was okay but it worried me that something was wrong and hoped I don't break down on the highway. When I returned home after my trip, my battery died 3 days later in my garage. Whew! Is there a way to check the battery life before a trip?
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Grayson was our salesman and he was very attentive and made sure we got the price we wanted. Phillip was the sales manager that worked our deal. I never felt pressured by either of them and I love my car!!!
I recently came from out of state to purchase a used Ford pickup from this Cadillac dealership. I wasn't their demographic, I didn't buy a Cadillac, I wasn't coming back for service, I didn't finance through them, and they knew they would most likely never see me again. That being said, my family and I were treated like we were their long time friends buying our 5th Cadillac there. Patient, courteous, respectful, professional, and friendly come to mind when I think of the attitude of everyone we dealt with. Thi and Jamar are the kind of men you want working for you and representing your business. I cannot brag enough about Bob Moore Cadillac and the people who maintain such a high standard there. This isn't the result of just good training that can be passed along, this is the character of these men and it was greatly appreciated.
Kenneth was awesome! As a matter-of-fact, the entire staff was awesome. Keslow step in and accomplished the initial check-in of our vehicle while Kenneth was taking care of another customer. Kenneth came in and completed the check-in process. Kenneth had us checked in and out the door with our loaner vehicle within minutes. The staff had our loaner vehicle ready when we arrived and the process was seamless. Ken was very professional, and kept us well-informed of status of our vehicle; our vehicle needed the regular maintenance interval scheduled service, replacement of a strip of body side molding and removal of a clear-coat over-spray that was accidentally sprayed on a small section. Kenneth efficient coordination with the service department, the parts department and body shop technicians led to the accomplishment of all required service in minimum time. The entire staff should be commended!
Excellent people with excellent facilities.
We purchased two Cadillacs from them and the buying process with Daniel and Jamar was very comfortable and the service with Kenneth has been outstanding. This is an excellent dealership.
I bought my 2016 Cadillac a month ago, their was an issue with the running board. The service department had to order the part. When it came in they gave me a call and I set up an appointment. When I went in they had me a rental car. Had my car fixed by early afternoon the same day. I am very satisfied with Bob Moore service department.
I have purchase several cars from Bob Moore. Outstanding staff, Sales, Jamal Dozier, and Service Representative, Kenneth. They always make you feel welcome. There professionalism goes above and beyond. Making sure you understand all things that will take place with your vehicle. Explaining every thing til you understand. My vehicle was service and repaired in a timely manner. A broken shaft seal was repaired and I received a detail understanding as to what may have happen at no fault of myself or dealership. I was given the chance to see the damage to the shaft. My 2018 Escalade runs outstanding. Thank you Ken and Bob Moore Cadillac for making me a valuable customer. Your pride and professionalism is prestigious. Thank you from a Retired Navy Chief.
Very helpful with my needs, sales was out of the world friendly and when I asked question to Ruby, she had the correct answers. I am very happy with the finance department as well.
Thank you Bob Moore for having very helpful employees!
Ken was awesome! My engine light came on around 5pm Wednesday night, I immediately called and Ken answered the phone. I got an appointment the next morning! I showed up and was quickly checked in. When they figured out what was wrong with my car, Ken came out and explained it to me twice until I understood! Then he even explained it to my husband over the phone- he was fantastic! To say the least, Ken was very professional and kind! Sometimes I feel very ignorant when it comes to mechanical stuff, I didn’t feel like this one bit while at the Cadillac in Norman! I explained to him that I had never been to this location but would be using them from here on out! The coffee and snacks were great while I waited. They had my car finished in under an hour and I was back on the road!! I really appreciated them being respectful of my time. And another thing I really liked about my experience, was that everyone gave a nice smile- that goes a long way with me!
First class service in its totality. The professionalism of the staff such as Kenneth in the service department and the GM Mr. Daniel Peoples is top notch.
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