Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Excellant place would highly recommend, Joe made the buying process easy no pressure sales ,no drama it was like buying a car from one of your family members very professional, Ken was also great Thanks guys p/s say hi to there dog ! Proud BMW owner
I couldn't be happier! Bob is so friendly and efficient! Normally i dislike going to buy a car but this dealership is so friendly and courteous, i will only shop here. Thank you Bob, you are great at what you do.
The entire experience of buying a car was fantastic! VERY NICE, KNOWLEDGABLE TRUSTWORTHY PEOPLE to deal with. LOVE my new car! The process took about a day. Jeff took extra time out to show me how to do a lot of new features on this car. I would not hesitate one minute ... to purchase another car from these fine people. Thank you Jeff and Carmen!
Jeff again went above and beyond to make it such a fast, friendly, and complete car buying experience. I can't say enough good things about this dealership. From the time of walking on the lot to look at vehicles to driving off the lot everything was handled by Jeff in a very professional and courteous way. I had one issue a couple weeks after my purchase and Jeff did not hesitate to make it all perfect and straightened it out with such speed and was again extremely impressed with how it was handled. You will not find a more honest and friendly car dealer.
I had a wonderful experience. Everyone was friendly, helpful, and easy to work with. I???m so glad I chose this dealership for my new vehicle and will definitely be using Ken Pollock dealerships in the future!
Wayne County has serviced my Ford Fusion for over three years. They always do the service and repairs on time and correctly. The dealer costs are the same as any other repair shop. They match or beat prices on tires, etc. Andrew, Chris and the service team are friendly and knowledgeable. Next new car will be from Wayne County
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