My mother came in looking for an SUV and found a golden Nissan Murano that caught her attention. We were a little uncertain about buying it at first since we did not have all of the money to purchase it right away, but Jerry was incredibly nice and honest with us and allowed us to pay in monthly installments. After thousands of miles, it's the best car she's ever had and with no problems at all.
HAPPY COSTOMER GREAT DEALERSHIP WITH HONESTY APLUS
by RECIE from FARROCKAWAY NY
April 5, 2017
VIKING WAS THE BEST.IM A WOMAN AND THEY DIDNT CROWD ME.THEY LET ME TAKE THE CAR BY MYSELF TO TEST DRIVE.THEY WERE PROMPT ON PAPER WORK AND PREPING CAR FOR DELIVARY.NOT ONLY DID THEY GIVE A 1MONTH WARRENTY THEY GAVE BETTER 3MTHS AND THEY DIDNT EVEN HAVE TO.BUT THAT SHOWED ME THEY BELIEVE IN THE QUALITY OF THIER BUSINESS N CARS.I GOT A SEXY 2005 SEBRING SPORTS 2DR 3.0 LIMITED EDITION WITH SUNROOF.IT IS A TRUE DIAMOND IN THE RUFF I LOVE IT.IT DRIVES SMOOTH FAST,GREAT RESPONSE ,SUSPENTION,GREAT ON GAS.MILES WERE GOOD.NO MECHANICAL ISSUES.AND YOU MIGHT AS WELL SAY THEY HAND DELIVERED IT TO MY HOME.I RECCOMEND ALLTO THIS CAR DEALERSHIP.I AM CONTENT AND WILL CONTINUE TO DO BUSINESS WITH THEM YEARS TO COME. THANK YOU AGAIN VIKING...U GET 10 STARS FROM ME..
The entire process was flawless and great. Beginning with Angela my first contact, to Bob, the salesman and finishing with Angel. Everyone was professional and very friendly. Bob's knowledge of the car on the test drive only made me more eager to purchase the vehicle.
Ashley and Montana were very helpful and patient with me through the process , I recommend you shop with them and there staff because they help me find the car I wanted and they were friendly through the entire process . Once again I thank them so much and they have a customer for life
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
They were very accommodating and polite. I’ve bought a lot of vehicles In my life and this was by far the easiest. They worked with me on the price and without the back and forth you normally deal with at most dealerships!
This Rick from the Westside of Chicago went to first class motors and talk to DJ were he hook me up with a good deal on my Cadillac SRX 2015 and he treated me like family and gave me a good deal on my trad in so go talk to DJ out there at first class motors were they treat you like family
The customer service was great. They were tactful about time and was courteous about getting my car back to me. The atmosphere was clean and pleasant. Kia of Jackson have my Business, they took care of me!!!!!
I went to 3 cities and 5 dealerships looking for a specific type of vehicle. Rossco was one of those dealerships. At each of the other places I visited I felt somewhat intimidated by the sales staff but not here at Rossco at all.
Ricky was very friendly, professional and helpful. When diagnosing a possible issue with the car, he suggested exactly what I was thinking and we worked it out immediately.
The price was half KBB suggested price, CarFax was exceptional and the car drove out better than any of the others I tried. How many dealers this size offer CarFax "free" report - none I've found!
If I could give a higher score I would - extremely happy with value.
Very pleasant staff treated me well as a potential customer. I test drove the car I spotted online and a very good time-limited deal was offered, but I had to decline actual purchase right then as I am still early in my "search" mode. Their car is still on my list of potentials as I continue my search. Fine folks, lots of cars, and negotiating a "deal" was upfront, no pressure, and friendly.
Polo met me at the door on a cold day. I was after a specific car and he answered all my questions and made it very comfortable to ask all sorts of questions.
I had to transfer some funds and they were very accommodating to wait the two days needed for an electronic transfer of funds.
When picking up the car, Polo went over the extremely large check of the car and they replaced brake pads and repaired rotors. What a relief.
Polo, and others, made the experience of buying a used car a breeze.
Amazing service, laid back and Jarrod is the best!
by Pam from St Paul, Nebraska
June 7, 2018
These guys make buying a vehicle so easy. No stiff formalties, just like buying a vehicle from a friend. They helped me find perfect fit that was even below my price range. Definitely recommend. They will also search and find your perfect vehicle if you ask! I needed immediately, they fulfilled.
I am very happy with The Auto Outlet INC! Brandon was the reason we brought the vehicle here. I sent a email to him asking about a vehicle. Brandon responded very promptly to the email and asking me to come down and look at the vehicle. I informed him I would be there! When I showed up I asked for Brandon and he was there with a smile on his face and ready to help us. We explained what we were looking for. Brandon showed us some vehicles that he thought would work for us. I tell you what we found the vehicle we were looking for! Low miles excellent vehicle! Brandon informed us that we had a 3 month warranty or 3000 miles. That they just offer as a thank you to their customers! I was shocked to hear that!When buying the vehicle there was no pressure, we didn't have to wait and most of all it was very convenient location from home. After all the dealerships in Oregon City, Gladstone, and all over Salem non of these dealerships treated us the way Auto Outlet did. They are family owned for over 20 years! I love family owned businesses because in my experience they have cared more about the customer. From now on I will never go to a big dealership for vehicles again. The also have referral program that is $200.00! I thank you once again for being professional and most of all staying open later for us! I highly recommend this car dealership!
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