Great dealership. Even greater salesman. Shane was probably the most knowledgeable salesman I’ve ever worked with. He knew everything about every car I looked at. He never pushed, he just wanted me to find the vehicle that was right for me!
Bob Portwood was a great Salesman to deal with. Very informed on the 2018 truck we purchased. He was with us during the whole process. We would go to him for any future purchases. Would recommend him, as a salesman, to anyone. Mike & Jane Bi
I have bought several new cars in my life time. Working With John Breitenstein was a pleasure and the best experience I have ever had with any salesman. We just got down and made it happen without the waste of time playing games.
I bought a truck at Jeff Belzer on Black Friday. I am more understanding of the challenges because they were extremely busy that day. I worked with Jack Yanisch mainly and he was very nice. The challenge was that after the decision was made to purchase the truck I wanted there was no one available for financing portion of the sale. My total time spent at the dealership was 10:30-3:45pm. 5 hours. I had planned on 3 and drove over an hour and a half to get there. I also was frustrated because they were so busy no one came to update me on how much time was going to elapse before it was "my turn". Ultimately I drove home in my new truck which I love. The person who helped me learn more about my new truck (Bob Shoemaker) was awesome and thorough with my understanding of the technology in my new truck. My finance person (can't remember his name) was also very nice. I am glad I went but it would have been nice to have someone update me more about the length of time it was going to take to get the job finished. I gave only 3 stars due to length of time I waited not personal issues with sales or finance people. They were all nice.
They were not the closest Chevrolet dealer to us. We went there because of a great advertised price and a 5 star rating for the dealer. We bought a car then changed our mind because we found a better deal elsewhere. Lenzen located the same vehicle a considerable distance away, matched the price, accommodated a few other wrinkles we presented and couldn't have been nicer through the process. We're driving the exact vehicle we wanted and extremely happy with the price. Mike did a great job explaining the features of the Equinox and making the whole experience stress free. Mike Hellendrug and Jeff Lenzen took care of us extremely well.
Very satisfied with my purchase and the visit there in general was much better than expected. Any other time I've gone to a car dealer it's been a terrible experience, so I wasn't expecting much, but figured I'd go check out the car I've been eyeballing online for a couple weeks anyway. I met with Mike in sales and he was so very welcoming and wanting to work with me to ensure MY satisfaction. It was well worth the hour+ drive there. I would do it again! Very happy with the service I received & happy with my car purchase! Thanks for making this a good experience, guys! Keep up the good work.
As usual - I was greeted warmly by the service center staff when I arrived for my appointment, had loads of laughs, went to see if Jeff Lenzen was working to greet him and had a selfie taken with Mike Kloos who is a great guy and before you know it my car was done!
I contacted my salesman Dan Schrupp after finding out I was transferring to another state and told him what my situation was and what I needed. Less than a week later I had the car I mwanted and the deal I wanted. I was in there today to finish and was met by another salesman because mine was at lunch and he knew exactly what I was there for. I wish I wasn't moving and Dan wasn't retiring.
When we came in to get our truck we were greeted with friendly energetic faces. Sam and Stephanie instantly jumped in to entertain our children while we chatted and the fact you guys told us a little bit about your own life and children made the experience more personal and welcoming. It was the best experience we have received and we will be back when it's time for another vehicle!!!
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