We drove 2 hours from Kansas for a used car that seemed too good to be true. I drove it home today! The owners and staff were very friendly and professional. A mechanic picked me up at the train station. They were very direct and honest. I will direct my 4 kids that way when they need their next car.
I purchased a diesel truck from Burkholders and was told it was inspected top to bottom nothing was wrong with it. They don’t provide any type of 30 day warranty on vehicles you purchase from them as they stand by their word on making sure nothing will happen to the vehicle it’s in good condition. Straight from the salesman. Well two weeks later the truck went from 75mph to 50mph in seconds. Come to find out it was the fuel filter and the O ring wasn’t installed properly. So most diesels when you get an oil change you replace the fuel filter also which this company did do but installed it incorrectly. I called to ask for reimbursement or if they could do anything and of course what do I get no sorry we can’t do anything for you. Standing by their word means when you buy it and you’re out the door don’t expect them to help you out.
Bought a truck from Brian at a good price. He was very knowledgeable about trucks and answered all our questions. Everyone in the office was helpful and efficient. This was the best experience we have ever had at a car dealership. Great job Katy Motors!
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