Ongoing electrical problem that 4 other dealerships couldn't locate or solve. I was 300 miles away from home and had to get to the closest dealership as fast as I could. I couldn't have been luckier that day. Service Tech Jacob was the only person after 10,000 miles and 5 dealerships that took the time to properly trouble shoot my problem, locate the issue, and fix the problem. If I had a major problem in the future, I would drive 300 miles so Jacob could solve it, the first time. I have NEVER been so impressed with any dealership as I was with Diepholz!
2018 Chevrolet Equinox 2LT Review
Best vehicle ice ever owned, until...
by Locked out from East Grand forks, mn
May 13, 2019
I have had my 2008 for one week now so OnStar and membership weren't included. Came with one key. Everything went great until i started the car so my husband could move it AND IT AUTO LOCKED THE DOORS!! That's right, car running, only set of keys in the ignition and the doors were locked!! I had to wreck the visor on the driver's side and spend a half hour fishing around with a curtain rod to unlock the car!! What kind of car locks you out AFTER you've started the car with the doors unlocked?!?
What a great experience my husband and I had. I was referred to Kim Van Gundy by a family member. And I am sure glad I was. I called him up and started the process over the phone. I stated what I had for a down payment, what I was looking to spend each month and what style I was looking for. Within 2 hours he called me with a 2013 GMC Terrain. Within a few hours we were there test driving it, loving it, and signing the papers. All done in one easy Saturday afternoon. We were still able to do our errands while Kim was hard at work getting everything in order for us. By far the easiest car buying experience I’ve had so far. Thank you Kim Van Gundy for getting us out of our old car and into our new Terrain. We love it!!
2017 Chevrolet Cruze LT Review
Ive had it just 3 weeks and i really like it
by Cruze47 from Findlay,ohio
April 28, 2019
Roomie and drives great.great gas mileage.handles good on highway.nice interior.good stereo system.I like the back up camera.really good heater.I'm really satisfied.I like the bucket seats and fog lights are really nice.
We were in a very tenuous situation and were shopping on the internet. The desire to work with us was not found in our town. Andy Tibbs followed with us for nearly a month chasing far and wide found us the right car, color and options at the right price. He clearly wanted to serve the customer's best interest. The buying process could not have been better as we were greeted by the owner, Ron, the business mgr., Mike and the service Mgr, Sherri. Everything was put in place by Andy and in short order we drove away in our 2016 Malibu. The only service follow-up was handled in short order as a license plate bracket needed to be ordered and arrived in 2 days. Doing business with Diepholtz was the most enjoyable and successful in my 50 plus years of purchasing automobiles. Cudos to all. Wish we had started here years ago. I would highly recommend this dealership to be your first stop when looking to purchase an automobile.
2018 Chevrolet Silverado 1500 LT Review
by Great car from Miami fl
May 13, 2019
As I mentioned to mr robati my sales associate I left the dealership with bunch of stuffs to learn even robati explained everything I still have to learn bunch more which I love it.
Our salesman, Josh Wilson, answered all of our questions & was easy to work with. Mike Daume, the F & I guy we worked with was great. Very professional & went the extra mile to get us the best interest rate available. We found the car on the internet & made the 2 hour drive from O'Fallon, IL to your dealership & discovered it was well worth the drive. It was a pleasure doing business with your dealership.
2018 Chevrolet Tahoe LT Review
The car is very comfortable.
by Barbara from Cicero
April 17, 2019
This car met all our expectations very comfortable vehicle. The ride is very quiet and feels like you are floating .The captain chairs are very comfortable and there is alot of trunk room.
Bought a used ranger from them, easy to deal with and the battery went bad 1/2 hour after the purchase and they took care of it, no cost and up held great customer service.
2016 Chevrolet Traverse 1LT Review
Nice and clean looking vehicle
by Jrose from Cherokee nc
March 14, 2019
From the outside the vehicle is very appealing and also very comfortable from the inside. But upon driving it for any longer than a week you’ll come to find that the power steering in these vehicles is shotty to say the least. The vehicle has under 100000 miles on it and is already harder to turn than a vehicle with no power steering at all. My 95 s10 with 200000 miles plus on it has better power steering than this thing.
Staff were friendly, provided helpful information on future projects, and fixed a recall issue that they found available. First time any dealership has impressed me with their customer service! Great job, thanks for providing honest and friendly service to me.
2016 Chevrolet Equinox LT Review
First car purchased in over 10 years.
by Joanne A from Woodbine, NJ
May 7, 2019
Great car. Had everything I was looking for and more. Comfortable and roomy. Love the heated seats and the price was in my budget. Enjoying the ride back and forth to work.
I have always brought all my vehicles there for service and have had great and friendly service! I saw a vehicle on their lot and decided to buy it. They cut me a great deal and I drove it off the lot. The sales and service have always treated me well.
2013 Chevrolet Traverse 2LT Review
by Reese from Philadelphia
May 2, 2019
My 2013 trevorse is giving me some problems I purchased this vehicle from Mall Chevy in Cherry Hill Nj January 2017 and now my vehicle driver seat is broken & now I need thermostat & tempture sensors replaced what next to go on this vehicle
John Coari in the service department helped me to find and purchase four new tires for our 2013 Ford Focus that we had purchased a while back at your dealership in Charleston. John is the best! Keep him. Don't let him get away! John is very helpful, knowledgeable, and friendly. He answered all of my questions happily. I did not feel rushed. Clayton in the service department is always nice and very helpful too. Thanks for a great transaction! Sara
2014 Chevrolet Silverado 1500 LTZ Review
by Silverado owner from Topeka, KS
May 1, 2019
If you’re looking for a truck, Silverado is the only way to go. Driving a Chevy take your xxxxx out of your wife’s purse and back where they belong.
My first visit to Pilson's Service Center in Charleston was a very good experience. Upon seeing that I had my small child with me, John discretely asked (which I very much appreciated) if my daughter could have a snack. I said that she could and assumed that he would point me toward the vending machines. Instead, John came back with animal crackers and a drink for my two year old daughter. It made her day and made my wait much easier. I was blown away by John's thoughtfulness and kindness and my daughter told everyone that walked through the waiting room that a "nice man" had brought her a snack. The service I had come in for was also completed within the given timeframe. I will absolutely recommend Pilson's Service Center to others.
The service department was quick and efficient at programming a key fob and cutting me a new key. It all worked the way it should when they told me it was done a short time later. Great job and friendly customer service!
2017 Chevrolet Malibu Premier Review
I'm loving it
by Nikki from Dallas, tx
April 27, 2019
This car has so far met my needs with gas mileage, comfort, leg room. It's very spacious and I must say I love that as soon as you turn off the car it reminds you to check the rear seats. No child left behind
My guy was out delivering a vehicle so Doug stepped in. Sold me on the midnight Altima. Can’t wait to buy it this weekend. Yay Doug.
2019 Chevrolet Silverado 1500 LD LT Review
Love This Truck
by Greg Zaleski from North Tonawanda, NY
May 3, 2019
Just leased this 2019 Chevrolet Silverado 1500 LD, which is a slightly updated version of the 2016 Silverado 1500 LT that I turned in. The difference between the 2019 and the 2016 is marginal which I appreciated because I was able to reuse my running boards from the LT for the LD. The seats on the new truck are slightly more comfortable and overall the ride is a little tighter than before. Love the new truck so far.
I had an appointment scheduled. As soon as I arrived with my vehicle, it was immediately taken in for service. I believe I was only there for half an hour. They provided me with a service report of all that was examined besides having performed the scheduled oil change. They assured me all was well with my Expedition.
I have been going here for the past year actually every month for the past year. The car I was in was a mess, and the service department Carmen, Jeremy, Nick my favorite tech and Nick the head of the service department helped me fix all my problems and since I was such a repeat customer they also worked with me. Recently I decided to purchase a vehicle from here and let me tell you; I have been trying to get in a newer car for 2 years and every time I was shot down. It seemed hopeless until I met with Joe Throckmorton, he stood with me while I navigated the buying process and helped me jump through all the hoops; but most of all he made me feel hopeful. And sure enough today it alll finally paid off. Also without Marc Anthony playing mediator with the lender and me none of this would have been possible I’m a proud new owner of a 2014 Dodge Dart! And I love it! I highly recommend going here for any and all car truck van and suv related circumstances. Just ask for Joe Throckmorton and tel him Keisha sent ya! :)
2018 Chevrolet Malibu LT Review
I love my Chevy Malibu
by Pompilio GB from Arlington, VA
May 10, 2019
This car met all of my needs, I like its technology and comfort, I love the design, the Malibu has accomplished all of my dreams.
Has more legroom than my impala 2011. Great and sharp looking.
Best car I've ever bought. Great ride- firm but smooth and quiet. Acceleration is strong but linear- not sudden jerk. Average 30 MPG. Handling is sporty- but not a sports sedan. Transmission shifts smoothly and always in the right gear- no hunting. Seats are comfortable but not on a long trip. Forward visibility is good, but headlights just adequate. Side and rear pillars block view- rear camera helps with backing, but not great- camera does not have any guide and fogs easily. Forward Collision Assist has activated 3 times when no car visible- twice in rain and fog, and once on a knoll. Side mirror alert rarely works when merging or changing lanes. Lane Assist tugs the steering wheel and is very annoying, so I leave it off- should be warning light and chime only. Now have nearly 36,000 miles and no mechanical problems, but I keep the Lane Assist turned off and wish I could turn of the Forward Collision Assist because it is too sensitive.
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