I recently bought a 14 F-150. A day after I got home I noticed a possible major problem. I contacted auto house, and was told to come in. Took my truck in. They sent it to Ford in town. It was all under warranty. Turned out the problem wasn't covered. Auto house loaned me a truck, not a car, a truck because that is what I bought. They didn't have to do that. Turns out it was a major problem that neither they nor I had caught before I purchased it. Ford would not cover under warranty. Auto house payed for the repair out of pocket to make it right and to make me happy. They honestly went above and beyond to do what was right even though they were under no obligation to do so. I couldn't have been more pleased with the way they handled the transaction. This is the second vehicle I bought there and would do so in a heartbeat again. I hifhghly suggest it. These are down home, family people that know what working for your dollar means to a person. They aren't out to make a dollar. They want to please their customers and that speaks volumes to me. I couldn't recommend their services and people any higher. You won't regret doing business with them.
I like this place. They are very very helpful and never let me down. I was looking at a Dodge Charger SRT8 that was blue and had a hemi. I really want it, so they have been helping me out there. And I thank them very much for the help and hard work they put in forth the effort and I love it.
Made the experience fast and easy.
Problem with the drivers window dropping still in progress for repair.
Other than that everything was as advertised.
Shouldn't make a word limit for a review!!!!
Had Jarred Lucas for a sales person. He presented himself well and answered each question with knowledge and authority.
Jarred was very personable and insisted on us being satisfied before going to the next step of the purchase.
I found all steps and people in charge of those steps to be well trained and attentive to our questions, wishes and needs.
I was pleasantly surprised at the quality of the vehicle and dealership itself.
I stopped a Terre Haute Chevrolet looking for my new truck. They didn't have the one I wanted but worked very hard to find one. There was no hassle agreeing on my trade value and worked to get me an excellent price on the new truck.
Had totaled previous car and only had so much money I could spend. Salesman Cogan McClain and Sean Newman stayed past 8 pm to finish the paper work so we could take the car home that night. I would highly recommend Terre Haute Chevrolet to anyone.
We found 500 online while searching for a specific vehicle. They're not the closest Chevy dealer to us, but they had the truck we liked in stock, so we took the drive. We are so very glad we did. Every single person we came in contact with was amazing - from the salesman, to the general manager, to the parts guy. We found the buying experience comfortable and stress-free. When we were ready to write up the paperwork, there was a computer glitch and they couldn't get it done that day. They offered to bring the paperwork to us the next day! We chose to go back to the dealer the next day, however. That is phenomenal customer service. Everything was explained thoroughly and all of our questions were answered. We truly felt like our business was appreciated. That's a rare feeling these days. I can't say enough good about our buying experience. Better yet, we have an amazing new Silverado 1500 named Herbie!
Every time I bring my vehicle in they do a thorough job of looking my vehicle over and performing all my maintenance and repairs. The advisors do not perform any work before asking. The sales staff is very helpful too.
Great customer service. Knowledgeable staff.
Friendly and efficient.
They care about their customers.
They go above and beyond in sales and service.
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