the service center is the very best i've ever had the pleasure to deal with. eveyone is professional, courteous , prompt and honest. matt and jim are the greatest! i love those guys. they deserve major recognition and a raise for all their hard work and dedication
I have a very high mileage Tahoe approaching 300, 000 miles that they've been doing the maintenance on and a very happy every time. it handled some very complicated issues and some very simple issues and we are always very very happy
2016 Chevrolet Traverse 1LT Review
Nice and clean looking vehicle
by Jrose from Cherokee nc
March 14, 2019
From the outside the vehicle is very appealing and also very comfortable from the inside. But upon driving it for any longer than a week you’ll come to find that the power steering in these vehicles is shotty to say the least. The vehicle has under 100000 miles on it and is already harder to turn than a vehicle with no power steering at all. My 95 s10 with 200000 miles plus on it has better power steering than this thing.
very satisfied with the vehicle purchased. courteous salesman, clean showroom, everyone pleasant to deal with! salesman was able to locate and deliver exactly the SUV that I was looking for. price was right. salesman went above & beyond to make sure I was completely satisfied. this is one very happy customer!
2018 Chevrolet Equinox 1LT Review
Best vehicle ice ever owned, until...
by Locked out from East Grand forks, mn
May 13, 2019
I have had my 2008 for one week now so OnStar and membership weren't included. Came with one key. Everything went great until i started the car so my husband could move it AND IT AUTO LOCKED THE DOORS!! That's right, car running, only set of keys in the ignition and the doors were locked!! I had to wreck the visor on the driver's side and spend a half hour fishing around with a curtain rod to unlock the car!! What kind of car locks you out AFTER you've started the car with the doors unlocked?!?
Amazing service! They were very friendly and helped me find a vehicle suitable to my needs. They did not pressure me into a sale and I felt very confident with my purchase. Jason Luce was an awesome salesman and I would recommend him to anyone. He went way out of his way to ensure I had a great car buying experience.
2018 Chevrolet Silverado 1500 LT Review
by Great car from Miami fl
May 13, 2019
As I mentioned to mr robati my sales associate I left the dealership with bunch of stuffs to learn even robati explained everything I still have to learn bunch more which I love it.
The is the fourth time I have been to Basil in Fredonia to either buy or lease a vehicle. Each time I have been there the building has been in a clean and bright shape. It is easy to access and the lot is alway clean. I have alway been able to look at vehicle that I was interested in and offered the chance to take it for a drive. The people that work for Basil in Fredonia are always friendly and courteous. Will return again when the lease on the current Equinox that I now have runs out. Leasing for me works well. The leasing process is always done very smoothly . The explanation of how the new vehicle operates is always helpful.
2018 Chevrolet Silverado 1500 LT Review
2018 chevy silverado
by eduardo v from romeoville
May 6, 2019
truck has plenty of legroom in the front and back, the ride feels smooth compared to other cars,Also I like the remote stare led head lights.
I cannot say in words how WONDERFUL this experience was...I had NEVER experienced such excellent, honest, and truthful customer service in my ENTIRE life- and NEVER when purchasing a vehicle- This dealership should seriously conduct seminars for other dealers in the area -EHEM...PAY attention local dealers-
STORY-I had purchased both used and new vehicles from a renown dealership in the region with multiple lots/sites over the last 27 years- Forgive my candor...I got good deals on my purchases at the renown dealer- HOWEVER-it was a HORRIFIC NIGHTMARE when it came to the customer service- I dreaded having to get my car serviced there EVERY SINGLE TIME- it was so terrible!!!! They NEVER followed through with anything- and -well- let's just leave it at that-
At BASIL-From the very moment you walk through the door, stellar customer service, respect, and no-pressure sales -this is more than impressive- it is unheard of and not seen at all nowadays----and as a single female, this was a very welcoming environment-NOT a typical 'slick-pitched', 'used car sales vibe' by any stretch of the imagination. I purchased a used vehicle and let me say I will be EXTREMELY comfortable going back to get my car serviced here as well-
I would especially wish to recognize both Samantha and Jim- accommodating, friendly, HONEST- and just a sheer joy to deal with!!! THANK YOU!!!!! LOVELY people!!!!
2017 Chevrolet Equinox LT Review
It rides like smooth butter
by Keithswife2020 from Chicago IL
May 15, 2019
This car rides like a dream it glides like butter over the cracks in the street and it still has the new car smell. It’s everything i wanted in a car.
Everyone was very helpful an nice. Our Salesman Jason was excellent at his job. The total experience was very pleasant. I would definitely recommend the Basil Chevrolet Dealership to everyone. Also I am looking forward to seeing everyone at the Appreciation Dinner in January 2017.
2016 Chevrolet Tahoe LTZ Review
by Shannyt77 from Warrior, AL
May 11, 2019
Drives great. Has more bells and whistles than you can imagine. Very roomie. Great safety features. Great radio and navigation. 4x4Just great and this is my 4th Tahoe
I am extremely grateful to Jason Luce and Travis Nowicki for the assistance that they provided to me recently with the purchase of my previously leased vehicle. I was able to utilize the Basil online application from my home computer, which allowed me to complete the entire process with just one visit to the dealership. Travis and Jason went out of their way to ensure that this was an easy and convenient experience. I am happy to recommend the Fredonia Basil crew to anyone looking for an excellent automobile buying experience.
2018 Chevrolet Suburban LT Review
by Stafford Denton from Brockton ma
April 10, 2019
Best suv for a big family we love it best choice worth the money and it’s comfortable and plenty of cargo room and we can go anywhere as a big family
The sales rep cold called at just the right time. I was ready to buy within the next 4 months and the rep made it worthwhile to buy now with the deal he offered. He found the car I wanted with my second choice of paint color. (first choice is unavailable in any model). The paperwork was smooth and painless.
Great experience buying my new car thank you basil for a great service and thank you samantha for everything for all the help !!you are amazing ¿
2018 Chevrolet Equinox 1LT Review
by Carguy52 from Bolingbrook il
April 22, 2019
Overall i am pleased with the car, it appears small from the outside compared to other crossovers but it has ample room. I dont feel cramped in it as opposed to the large sedan(Lacrosse) i was considering. Pros- It has plenty of pep when you hit the gas 252hp turbo so you are never lacking for power. Lots of tech features along with modern safety features . Collision avoidance ,Apple Car Play Etc. Stylish and sporty, AWD option and 19inch wheels. Good gas mileage. Cons- occasional issues with the accessories (bluetooth and AppleCarPlay).The startstop system can get annoying but it doesnt bother me as much as most reviews ive seen. That being said i would turn it off if i could, im not really sure it saves gas.
I was recommended to this dealer ship through the service manager Eric Marx. My salesman Joshua Wolf was right on target. I explained what I was interested in and he showed me the perfect fit for my needs. Very knowledgeable and presented in a professional manner. There was no reason for me to look any further. I've already mentioned to friends, family and colleagues, how impressed I was with the service I received. I love my 2016 Chevy Equinox!
2017 Chevrolet Traverse LS Review
Glad we found a new car.
by JakeG from Marshall, WI
April 27, 2019
So far it has driven well and feels good. The mileage wasn't awful for the year it is. I've never owned a Chevy so I'm hoping there aren't many major issues.
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