Straight Talk and Delivery on Commitment
November 6, 2018
Working with Chris Trombley, who stepped in for an absent initial contact, we quickly sealed a good deal on a 2015 Jeep Cherokee. While he would not haggle, the pricing of the car was already rated as a Great Deal on autotrader.com. A former Enterprise rental, it was in prime condition and still had room on the manufacturer's warranty. Key Pros: We were pleased to be able to test drive the car on our own, and even more pleased with Chris and AutoMax employees working with us to have it inspected by a local independent mechanic. As with any used car, there were some findings such as rotors needing turning due to sitting, calipers needing adjustment, tires needing rotating, and alignment. Chris and crew never hesitated to do the required work, and threw in new brake pads as well, all at no extra charge. Cons: While the car could have been a bit cleaner on pick-up (easily wiped off sap spots and road dirt, and food wrapper in center console), the tires were shined up nicely and the car really was clean. A little more gas in the tank would have been nice, but not expected. To the surprise of Chris and us, the car was missing a spare on delivery, but Chris and the dealership stepped up quickly and delivered it to us the next day, an hour away from the dealership. These cons are minor as you can see, and they actually turned into a positive thanks to Chris and the very pleasant and efficient gentleman Chris sent down with the spare. I'm sorry I did not get his name as well, he deserves applause and I hope someone from the dealership shares this with him as well. All in all, we went into this as many people do, dreading the practice of trying to buy a car and not be taken advantage of too much. Chris and AutoMax pleasantly surprised us and we recommend others consider them as well.