Our new 2016 Suburban
November 5, 2018
Our experience started due to our end of lease and an offer from GM for a lease pull-ahead. We were looking for a new "full-size" SUV and the Suburban caught our eye. After taking a test ride and getting numbers from another dealer, we decided to shop. Our on-line shopping led to an offer and quick response the next day from Richardson Chevrolet in Standish. Taking a trip up to look at the vehicle we saw online, we met Bill Garza, one of the sales associates at the dealership. He gave us the keys to the brand new Summit White Suburban LT, with 8 miles on the odometer. We added another 4 miles on the test ride and we were sold on the vehicle. Jumping back to reality and heading home, we discussed the need to sell our old SUV Ford Expedition. We sat on this for almost 5 days. The limit on the offer was ending at the months end and we needed to make a decision. Then we got a call from Bill, who stated, "we know you had to sell your Expedition first" and he made an offer I could not walk away from. The next day, we headed up and signed the deal. Richardson went over and above to make the deal work and my wife and I will not forget it. My sister, who may be in the market soon, is heading up to Richardson, when she is ready. As for the Suburban, Bill took the time, step by step, showing us all of the controls, more than we had expected...and handed over the keys. It was a pleasant experience dealing with Richardson and well worth the 50 mile trip north.