John Coari in the service department helped me to find and purchase four new tires for our 2013 Ford Focus that we had purchased a while back at your dealership in Charleston. John is the best! Keep him. Don't let him get away! John is very helpful, knowledgeable, and friendly. He answered all of my questions happily. I did not feel rushed. Clayton in the service department is always nice and very helpful too. Thanks for a great transaction! Sara
2017 Chevrolet Traverse LS Review
Most smooth riding car I’ve owned
by SMay from Texarkana, TX
November 15, 2018
This vehicle drives and rides so smooth, I love the sporty look of the exterior, there is plenty of legroom between the back and front seats, very roomy in the front
My first visit to Pilson's Service Center in Charleston was a very good experience. Upon seeing that I had my small child with me, John discretely asked (which I very much appreciated) if my daughter could have a snack. I said that she could and assumed that he would point me toward the vending machines. Instead, John came back with animal crackers and a drink for my two year old daughter. It made her day and made my wait much easier. I was blown away by John's thoughtfulness and kindness and my daughter told everyone that walked through the waiting room that a "nice man" had brought her a snack. The service I had come in for was also completed within the given timeframe. I will absolutely recommend Pilson's Service Center to others.
2017 Chevrolet Traverse 1LT Review
The all wheel drive in winter is the best!
by Mary, Howell from Howell, Michigan
November 14, 2018
This car has everything I need for my family. The AWD is great for Michigan roads in winter. We have plenty of room to pack up and go on vacation. Lots of room inside for storing our luggage and a place on the roof for our kayak. I am impressed with the way it handles on the road and is very comfortable! I simply love the Traverse!
The service department was quick and efficient at programming a key fob and cutting me a new key. It all worked the way it should when they told me it was done a short time later. Great job and friendly customer service!
2011 Chevrolet Avalanche LTZ Review
Newest car I've owned
by Charity J from Grand Junction
May 13, 2019
This vehicle meets all my needs and I am super excited because it's a beautiful ride. I'm really enjoying being a "new to me" truck owner.
I had an appointment scheduled. As soon as I arrived with my vehicle, it was immediately taken in for service. I believe I was only there for half an hour. They provided me with a service report of all that was examined besides having performed the scheduled oil change. They assured me all was well with my Expedition.
2006 Chevrolet HHR LT Review
by Ccruise from Lebanon PA
April 27, 2019
We’ve had this car from new. It has 203,000 miles on it and I like the way it drives. It’s a unique looking little car and it gets me where I want to go!
The staff at pilsons was very helpful. Furnishing our family with a loaner car immediately was wonderful. The service department contacted me with service updates on the broken vehicle and took care of the paperwork needed. It was a worry free experience. Well done!
2017 Chevrolet Equinox 1LT Review
It rides like smooth butter
by Keithswife2020 from Chicago IL
May 15, 2019
This car rides like a dream it glides like butter over the cracks in the street and it still has the new car smell. It’s everything i wanted in a car.
It was a headliner problem (rattle in moon roof) after third try I think we got it fixed. Thanks this was warranty work everyone I worked with was very professional.
2000 Chevrolet Corvette Base Review
Surprisingly Reliable and Solid.
by Dana B from Orlando, FL
March 24, 2019
Solid car. Easy to own and maintain with american parts readily available. Great performance, surprisingly good gas mileage due to low idling even at high speeds as a result of engine size. Incredible handling and braking.
Ongoing electrical problem that 4 other dealerships couldn't locate or solve. I was 300 miles away from home and had to get to the closest dealership as fast as I could. I couldn't have been luckier that day. Service Tech Jacob was the only person after 10,000 miles and 5 dealerships that took the time to properly trouble shoot my problem, locate the issue, and fix the problem. If I had a major problem in the future, I would drive 300 miles so Jacob could solve it, the first time. I have NEVER been so impressed with any dealership as I was with Diepholz!
2013 Chevrolet Avalanche LTZ Review
avg.observed gas mileage/dealer(s)owner-10.4
by Opal Potch from san antonio
April 11, 2019
interior lighting gets a d-....ergonomics for mid-gate/front seat adjustment gets an F...no lites under hood, nor in side bins...D- for the door storage/glove box/console...extremely poor fit and finish all around.. very slow throttle response...no telescoping steering column...adj. pedals do not make up for this...comfy front seats..nice heating/lousy cooling..no grab handles for driver.........
Mark McKay really listens to our needs and goes above and beyond to make sure we are satisfied. Everyone is very knowledgeable and truly cares about their customers.
2017 Chevrolet Traverse 1LT Review
Comfortable and spacious.
by RobMick from Lake Geneva, WI
October 30, 2018
This car is comfortable and has been a better performer than advertised. I am getting 19 miles to the gallon even though it was rated at 15. The car is easy to drive, park, and enjoy. I am happy with the car and would only like it better if it was battery or hybrid.
What a great experience my husband and I had. I was referred to Kim Van Gundy by a family member. And I am sure glad I was. I called him up and started the process over the phone. I stated what I had for a down payment, what I was looking to spend each month and what style I was looking for. Within 2 hours he called me with a 2013 GMC Terrain. Within a few hours we were there test driving it, loving it, and signing the papers. All done in one easy Saturday afternoon. We were still able to do our errands while Kim was hard at work getting everything in order for us. By far the easiest car buying experience I’ve had so far. Thank you Kim Van Gundy for getting us out of our old car and into our new Terrain. We love it!!
2017 Chevrolet Trax LS Review
great small SUV
by Donna L from WEST BLOOMFIELD
May 10, 2019
real easy to get in and out of cari like the lumbar backing in drivers side small enough for me to drive comfortably it"s great
We were in a very tenuous situation and were shopping on the internet. The desire to work with us was not found in our town. Andy Tibbs followed with us for nearly a month chasing far and wide found us the right car, color and options at the right price. He clearly wanted to serve the customer's best interest. The buying process could not have been better as we were greeted by the owner, Ron, the business mgr., Mike and the service Mgr, Sherri. Everything was put in place by Andy and in short order we drove away in our 2016 Malibu. The only service follow-up was handled in short order as a license plate bracket needed to be ordered and arrived in 2 days. Doing business with Diepholtz was the most enjoyable and successful in my 50 plus years of purchasing automobiles. Cudos to all. Wish we had started here years ago. I would highly recommend this dealership to be your first stop when looking to purchase an automobile.
2015 Chevrolet Cruze 2LT Review
Good suspension typical chevy,,
by martinez fam from covina ca
May 14, 2019
my wife love it, we found it very good gas milage, good drive, nice design, 1 year so far and no issues besides maintenance, silence, way better than Toyota Corolla
I just purchased my 3rd vehicle from pilsons. I don't bother shopping anywhere else, because I already know they will take care of me. Randy is the guy you want to talk to if you're in the market for a vehicle. If they don't have it they'll find it. No pressure sales. Absolutely the best service around!
2012 Chevrolet Avalanche LTZ Review
This is one of the nicest vehicles I’ve owned.
by ltvaughn from Borger, TX
December 7, 2018
So far I love this vehicle. I have had no problems at all. The avalanche is a vehicle I have always favored. Out of the three I’ve owned this is by far the best.
Bob Ridings in Decatur, has been a pleasure to work with in making accommodations to get me in a vehicle I liked. The staff was friendly and when I did have to wait I was offered a drink, coffee, soda etc. They worked with me when other dealerships wouldn't.
2019 Chevrolet Malibu LT Review
by garys malibu from st charles mo 63303
May 8, 2019
I had a Malibu before and it was a very good car. I always go with chevy cant beat them. It rides great and good gas mileage.
We can only give you people the absolute best recommendation for a place to look for a car. Don Bush very graciously pulled 4 or 5 vehicles inside for us to look at , His sales manager, Aaron, was also very much wanting to work with my wife and I in finding a replacement car to drive.. I have nothing but very good memories in dealing with these two real gentlemen. Unfortunately we had already found a better buy which they couldn't quite match as I told the lady who called today and asked about our trip.
2011 Chevrolet HHR LS Review
by Happy camper from Albany,or
April 22, 2019
Very happy excellent vehicle . Previously owned a Subaru, this Hhr performs like a dream. Would buy again if another vehicle is ever needed. Jk
Love my new Corolla! Thanks Crown Toyota!Bob and The rest of the staff took great care of us. I would definitely recommend this dealership to others and will look forward to working with them again in the future. Service has always been convenient and quick.
2016 Chevrolet Traverse 1LT Review
Nice and clean looking vehicle
by Jrose from Cherokee nc
March 14, 2019
From the outside the vehicle is very appealing and also very comfortable from the inside. But upon driving it for any longer than a week you’ll come to find that the power steering in these vehicles is shotty to say the least. The vehicle has under 100000 miles on it and is already harder to turn than a vehicle with no power steering at all. My 95 s10 with 200000 miles plus on it has better power steering than this thing.
After a glitch in communication, John admitted dropping the ball and proceeded to take care of the body work to our trailblazer and got it done in record time. The work quality was excellent and I was very pleased with the outcome.
2017 Chevrolet Spark LS Review
Most reliable car I have owned.
by mpgfan from Minneapolis
February 28, 2019
This car met all of my needs with great mpg and dependability. At 6 feet tall, I still found it comfortable with plenty of room. The hatchback is practical. The back up camera makes it very easy to park. Multiple ports to charge your electric devices. The heater and AC work great. The 5 speed manual makes it fun to drive and gives you more control in winter especially with the traction control. Overall great value.
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