I had a family emergency and had to leave the state. Stacy checked on me frequently, she went beyond what any salesperson would. Not sure when I can come back to Ohio but if I still purchase it will be from her. This company is fortunate to have her.
2014 Chevrolet Spark LS Review
I Currently own it the Chevy Spark
by Francisco from Phoenix, AZ
February 24, 2019
5
Very smooth ride and very attractive exterior. Its a great commuter. Its also great on gas! Cheap to fill up the tank! Really nice car overall
My boyfriend and I went to Hernnstein Auto Group with the intention of browsing through vehicles to get an idea of what I would like to buy in the future. The salesman, Jared Davies, was extremely knowledgeable and couldn’t have been more helpful when we decided that we were interested in purchasing a vehicle. We ended up leaving the dealership in a 2018 Kia Sorento! I highly recommend that anyone looking for a new vehicle speak to Jared at Herrnstein.
2011 Chevrolet Cruze LT Review
Thanks Jeremy Miley for the great deal
by Shawn from LONE JACK
April 29, 2019
5
Perfect car for my 16 yr old daughter car drives great real smooth and just enough power. Jeremy Miley got us a great deal really happy. 2011 Chevy Cruze...
We drove an hour from home to look at/purchase a vehicle. We dealt with Butch a few days leading up to our visit and he detailed what we needed to bring to complete a deal since we were traveling so far (we can't just run home and grab a pay slip). Sure enough, we showed up with all of our documentation and were greeted warmly and things moved quickly. He even made our kids comfortable in the lounge, with cartoons and snacks. There was no rush, no hassle and no pressure. We weren't given the run around and quickly secured a deal that was exactly what we wanted (with much less than perfect credit). The car was detailed and filled with gas and we were on our way back home. Thank you to Butch and the entire team! We will definitely be returning here in the future and telling everyone we know about our experience!
2015 Chrysler 200 S Review
it's broken
by roseyneal from Marietta, Ga
May 16, 2019
5
car's broke and they can't seem to fix it, car had been in the shop for 3 WEEKS twice before that in March and April
Butch was great. Everyone made the experience a good one. Very pleased with my 2016 Kia Soul. Thanks for the stripe, guys.... ;-)
2017 Dodge Journey Crossroad Review
My wife got one, 2 years later I did too!
by Twee from Burnsville, MN
May 15, 2019
5
My wife drove a new Journey Crossroad off the lot two years ago. Last week my Mitsubishi went kaputs after owning it 16 years. I liked my wife's Journey so much I finally got a chance to get one of my own. The V6 has alot of zip, it can tow my boat, comfortable quiet ride. Really enjoying it without any problems with either of them.
by TWO Very Pleased customers from SOUTH SALEM,Ohio
November 5, 2018
4.7 (116 reviews)
My husband and I have bought two vehicles from Kelly Whitten in the last two months. I first was looking for a new Jeep Cherokee Latitude, I found what I was looking for sent an email for more info. Kelly returned my email within minutes. He called to go over the features I wanted in my new Jeep, the next time I spoke with him he was telling me to come get my car! I arrived at the dealership, drove the Jeep came back very pleased went in and signed the paperwork he ALREADY had DONE! He took the time to go over ALL the features of my new vehicle, synced my phone to bluetooth, EVERYTHING. He left nothing to wonder "what is this for". In and out total of 45 min. THAT'S AWESOME!! After this experience my husband whom has been debating on new vehicle for about a year told me a couple weeks later that he was going to go see what Kelly could find for him. Again, a few phone calls between us went to dealership test drove truck, back in to sign paperwork. Two vehicles bought in a total of about TWO HOURS!! Kelly your AWESOME and have definitely gain two more repeat customers.
2017 Chrysler Pacifica Touring-L Plus Review
You get what you pay for.
by Family man from MI
April 29, 2019
5
I gave our 2017 Pacifica Touring L plus all five stars except for reliability. We’ve only owned it a month and a half now and don’t know how reliable it will be for us. Other than that this vehicle is exactly what we wanted The price was high for the rest of it other brands we were looking at but for the features you get at that price you really do get what you pay for if you want a loaded full Van with all the features you want and some you don’t want but realize you need Our van is the one that filled all of our requirements and more.
Rich, Tom and right on up the ladder - good people to work with. Rich had to scramble to locate the vehicle I wanted and he got it done. Also good at reviewing nuts and bolts of new vehicle. I'd suggest friends and family check in here and one good hint - they do like donuts! :-)
2015 Kia Optima EX Review
Reliable car to own, but passenger SEAT SIT TO LO
by TracyD from Miami
May 13, 2019
5
The OPTIMA 2015 was a good car to own for me. The look and color was right, driving the car felt sexy with speed, I saved a lot of money on gas. BUT, the passenger seat was too low. NEEDED the SEAT Lumbar support and Seat Cushion Height. OVERALL NICE CAR TO HAVE. PS The maintenance plan was Affordable
Sunday June 26 around 3pm my husband and I stop in after shopping in Columbus at two other dealerships. Kelly greeted us as we walked in. We were initially looking for a used Journey that was seen on cars.com. Kelly informed us that is had just sold hours earlier. He walked us to the new Journeys on the lot and he gave us a bumper to bumper tour of the suv. Kelly did this even before he knew if we would qualify for a loan. After taking a test drive we loved it! During the loan process he kept checking back with us showing us each step they were taking to help us get a loan. LOAN APPROVED!!! Kelly even took the time to give our new Journey a wash and filled the gas tank! Thanks to Kelly and all of his coworkers who made us feel welcome and not pressured to buy! Kelly is the best!!!
2017 Chrysler Pacifica Limited Review
Most pleasing new car purchase ever.
by Old Coach from Muskegon, Michigan & Bradenton Florida
April 15, 2019
5
The improvements i have found over all others i have owned is remarkable. Gas mileage averages 29.6 for an 8-passenger Van. seating is extremely comfortable, silent ride, great sound and easily operated electronics. The later is in comparison to my 2015 Honda CRV.
I have always purchased cars/trucks from Nourse..starting in 1986 when Jim Cox owned the dealer ship. This is the first SUV , I ever purchased from Coughlin...Mc Callister... Chevrolet was terrible to deal with.
I had problems with my 2017 GMC TERRAIN, but thanks to Matt Dillon and Joey Davis..the problem was very professionaly taken care of. Coughlin bent over backwards to solve the problem,actually they knocked it out of the ball park to solve the problem. Once again thanks to Matt Dillon....with out his intervention...my next SUV would have a Nourse sticker on the tail gate.
Now you have a customer for life.
Art Harrell
2017 GMC Acadia SLE-2 Review
Excellent
by Laffeyvette from Hampton va
April 29, 2019
4
Awesome service... I told my salesman what I needed and he made it happen for me ... thank you Mervis Knight and the team...I recommend friends and family to check them out ...
Looking for a new Cadillac and previous dealer's service department left a lot to be desired. Went to Coughlin because Jason Humphries was sales manager and new his quality of service. Had great experience with purchase - got what we wanted with "no" dealer pressure . It was fun buying a car again. Thanks Coughlin!
2017 Buick LaCrosse Premium Review
Quiet, Comfortable, and Efficient
by Welman from Hannibal, MO
May 14, 2019
4
600 miles into ownership and very happy with our purchase. The car is very quiet, rides very smoothly, and is very easy to drive. So far, we are averaging better than 30 mpg in combined driving. The kids (16 & 8 years old) tell me the backseat is much more roomy than mom's SUV. The only thing I don't like at this point is the Auto-Stop feature, which is currently not able to be bypassed or otherwise shut off
We had the best experiece with John Brant. I have been looking for a car for over a month and John help put us in a Chrsyler 300 Motown edition for the right price and payment. He was extremely helpful and really cares about his customers. I could not ask for more in a salesman. He made us feel important and cared about our needs. This has been the best car buying experience I have ever had. We highly recommend if you are looking for a new or used car!! 5 stars!
2019 Dodge Grand Caravan GT Review
Upgraded from the Dodge Journey
by mamabear from Turlock CA
May 11, 2019
5
We are a family of 5 with a 15 year old, a 12 year old and a 7 year old, who are all growing at amazing rates. We had a Dodge journey for a few years but outgrew it so we went with the 2019 dodge caravan. It drives very similar to the journey; smooth, good pick up. The interior has so much more room though!! The kids love that there are outlets everywhere to charge their electronic devices and they even love the dvd player (even though they all have their own phones or ipads). I definitely wouldn't base my purchase on reviews from people who have only rented it: we all know how rental cars are treated by people.
This is a great choice for a family looking for an afforable minivan.
No other dealerships in my area would even work with me so I drove an hour and 45 minutes to Chillicothe truck and they went above and beyond to get me an a truck. Great people with a lot of knowledge, they answered any and all questions I had . Would highly recommend to anybody !
2012 Fisker Karma EcoSport Review
2012 FISKER KARMA
by OSCAR from SACRAMENTO, CALIFORNIA
April 15, 2019
4
GOOD OVERALL VEHICLE IF EVERYTHING WORKS PROPERLY. DON'T TRUST DEALER IF THEY DON'T HAVE ALL WORK PERFORMED TO THE VEHICLE. TELL THEM TO PAY FOR AN INSPECTION OR BRING YOUR OWN TECHNICIAN TO VERIFY THIS TYPE OF VEHICLE IS IN GREAT CONDITION.
This car meets all our needs. It has an ecoboost 4 cly that perform like a 6 cly. It get 35 mpg on the highway and 28 mpg stop and go city driving. We have 170000 miles on it and no expense except oil. gas, tires and wipers. We use amsoil for oil and are just about to pay it off with no plans to buy a new car yet.
Herrnstein of Waverly Chrysler Dodge Jeep Ram Review
Always did what they said they would
by Gary Whitley from Proctorville, OH
November 6, 2018
4.5 (11 reviews)
My son purchased a vehicle from this dealer and shortly after (with- in hours of) his purchases started having issues. This dealer offered to make it right or give him his money back. This company followed throw with their words and did as they said they would. We personally found this company to be a great group of people and a very reputable dealer. Looking forward to working with them in the future!
2016 Dodge Journey SXT Review
best factory radio i have ever used
by kwjuan from washington dc
May 13, 2019
4
very good car and value. it has some great storage options. very comfortable. Excellent gas mileage. when using satellite radio it lets you know when there is favorite artist or song on any station.
When I first pulled up I wasn’t sure about the place. It’s not super flashy or anything... however, the salesman that helped me today was amazing and willing to do anything to answer my questions and went above and beyond to get things thoroughly checked for me. The entire staff was willing to help and answer questions as well on the used truck I was looking at.. the best part is that they were honest! Extremely honest and nothing is better than that at a car dealership these days. I didn’t end up buying the truck I was looking at. I drove four hours to get there and I would do it again if they had another vehicle I was interested in. Definitely don’t judge a book by its cover. I highly recommend them
2019 Ford Expedition Max Limited Review
luxury SUV
by robertjfeezor from Daytona Beach, FL
May 9, 2019
5
I traded in a Suburban and this has all the benefits of that size vehicle but it drives like a luxury car. I absolutely love everything about it. Perfect combination of size and comfort. The best road car I have ever ridden in.
Herrnstein of Waverly Chrysler Dodge Jeep Ram Review
First Timer
by Cassie from Waverly, ohio
December 6, 2018
4.5 (11 reviews)
This was my first time buying a car and I have to say these guys handled everything with ease. Danny handled all of the leg work and I felt like I did nothing. He got me the best rate and payment. Being a woman we always worry if we’ll be taken advantage of in the car market, you will never feel this way here!! I will continue to visit this Waverly Ohio location.
2020 Hyundai Palisade SEL Review
I Agree
by Big Fan of Palisade from Birmingham, AL
May 8, 2019
4
I agree with first reviewer about the Palisade. It has a less boxy look than the Kia Telluride but the ride is nice, with not much outside noise. All the safety devices included in the top model make this my choice when the Palisade I ordered finally arrives at the dealer.
Herrnstein of Waverly Chrysler Dodge Jeep Ram Review
First car shopping
by Jacob Roe from Jackson ohio
November 6, 2018
4.5 (11 reviews)
Searching for a first car can be a fun but tedious process, the people of Herrnstein in Waverly sure helped refine and speed up that process. Thank you Mike for helping us and getting me behind the wheel of my new Malibu!
2013 Dodge Challenger SXT Review
Very powerful ride. I love this car.
by Nic Wms. from Hephzibah ,Ga.
May 5, 2019
5
It’s a great find. Needs a little minor work done to it but I absolutely love the car overall . I am satisfied with the choice that I made.
I just moved to Circleville from Dublin, OH in May
and have been at your dealership several times now already (I have been
hammered on a couple of repairs lately that I am not at ALL happy about but
that is a Ford issue, not a dealership issue) and Doug has always been so
great to me; he is always so nice!
2014 BMW 528 i Review
Style and Warranty Sold Me
by S.Amy81 from Texas
January 7, 2018
5
I️ love all the features this car offers. Fuel efficient and high performance. Car is very fun to drive, and has a lot of power. I️ was sold on BMW 5 year, unlimited mileage warranty.
Having spent the last seven years and 184,000 miles behind the wheel of a larger SUV, it is good to have a lower carbon footprint in a responsive, comfortable, safe, and stylish sedan.
The car is a phenomenal 2 person car. My 6'2 13 year old is less impressed but that has everything to do with being 13...HE has plenty of room. The salesman is 6'4" and sat in the back seat for me prior to my purchase. We could have sat another person of his stature in the front seat as well. Amazing considering the overall size of the car.
This SUV is perfect for our family. My husband is 6'7 and he fits perfectly in it. Its fully loaded, but my favorite is the memory seating! Because I'm only 5'5. And the kid loves the captain seats and DVD player!
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