Working with Ben and Randal was a great experience. Ben was able to accommodate my need to communicate via electronic means vs the traditional in person and phone calls. It was great that Ben responded to my online inquiry promptly and was able to set up an appointment so I could bring the truck to my husband to see what I was interested in purchasing. When considering getting a vehicle be sure to make Klein one of your first stops. I had test drove trucks at other dealerships, but the personal service and ability to meet my needs is the reason that I purchased at Klein.
I have purchased several vehicles from them great deals and friendly staff the owner dave even gets in on the haggling deals....they make you feel like family. I will definitely buy from them again. .....
I must admit, Lagers has changed, and definitely for the better. Great car buying experience, respectful and honest. I honestly enjoyed the car buying experience from my hometown dealer. Ashley, Leah, and Michele made this honestly pleasant.
To those who gave poor reviews, 1 simple suggestion: strong willed and driven people treat you like you treat them: show some respect, you'll get it back.
We had a great experience buying a car from Jeff Koenig. The process was really straightforward, quick (important to us), and easy. I'd highly recommend buying from a smaller dealer like this. From the time we walked in, everyone was courteous and helpful in a way that felt much more genuine.
by Gloria and Don loving our 2017 Ford Escape! from Lena, IL
June 0, 2018
We've always been satisfied at Fairway Ford in Freeport, IL. Whether it's for an oil change or looking for a different vehicle, we've been satisfied and probably will continue there for our vehicle needs. Thanks Fairway Ford!!
The service was Awesome. Friendly, Courteous and very helpful. They were busy but made time to take car of my vehicle. When I forgot a personal item there and they were kind enough to bring it to my house! What dealership does that? WATSONS.
They are completely focused on customer service!
We had a very nice experience at the dealership. Cory greeted us and handed us over to Rick. Rick pulled up 3 different colors of the same vehicle so we could pick the right one and Dennis in finance did a great job explaining all our options there as well. We will definitely be back in the future.
I spent four long months searching for a vehicle and this dealership was the first one that I found where it seemed as though I was not being pushed into buying. Greg was helpful, insightful, and I believe he was honest (for a salesman) haha. I appreciate the service I received and will be going back one day. Thanks
Friendly, Trusting Staff gets You in the Vehicle You Want!
by RWILKES0 from DealerRater.com
November 6, 2018
I was looking for a specialized vehicle that could tow horse trailers and yet provide comfort and style. I went to the dealership closest to the house and was hooked on the Armada from the moment Jimmy showed us one on the lot. We then requested a very specific color/interior scheme and they found the car that day and we were driving by the end of the day with a great deal. Jimmy, Ishon and the entire team made it easy and the experience was very positive. My wife LOVES the SUV, the technology onboard is phenomenal and the seats are the most comfortable seats I have ever sat in.
Great experience, Al was Great! I have financed twice before with other dealerships and its the typical spending hours to discuss, finalize & drive away with a car.. Branhaven was the opposite! Super helpful in discussing what my best options were, the whole process was smooth and quick! Picked up my car and signed all my paperwork in just about an hour, they were very understanding that i had a not so helpful schedule. Love my new Jeep Compass!
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
Went in for service on my 2017 sorento and came home with a 2019 Kia Optima S with cheaper payments. Has great service through my whole experience
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