I have dealt with this place for over 20 years they are the most Fair honest people that I know. John and Charlie bend over backwards to put you in a new vehicle there's nothing they wouldn't do to help somebody. Some of these bad reviews are ridiculous Chilson Wilcox is the place to go.
As a woman, I've found that there are times the car salesmen deem you as unintelligent when it comes to cares because you are a woman. This was NOT the case at Chilson Wilcox. Charlie was pleasant, informed, helpful and just a delight to work with. I will DEFINITELY be doing business with them in the future.
Take everything you know about used car dealerships and throw it all out the window. This is the best car buying experience I've ever had. Chris and his team provide a great selection of used vehicles at reasonable prices and incredible levels of service. After my vehicle from a different state was hit by a driver under the influence (an entirely separate story), his team helped me find a great vehicle, helped me with NY insurance contacts, helped me with the paperwork, serviced the car with a check up and a full inspection, gave me a ride home, and even delivered the vehicle to my workplace. Highly recommended!
We made the trip from Cortland, which is an hour and a half, not knowing what to expect. After sitting down with Charlie and getting the details on the car, we got a GREAT deal on a used Toyota Rav4. I couldn't find any other dealership within $3,000 of their asking price in New York. It was a great experience and well worth the trip, I am so happy with my new car!
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