Looked at a used Envoy XUV which was priced reasonably but for good reason. Most of the key systems were out of working order (liftgate, key fob, tailgate, roof, radio screen). No worries, it’s a used car and it happens however I recontacted the salesman about another suv on the lot and got no response. I ended up purchasing a new GMC Terrain elsewhere. Farther away but more engaged. Your facility and lot was very nice tho. Kudos on that
Poor follow up. No return calls. Promised repairs.
by Cindy/Randy from Weirton WV
June 3, 2018
Buying process was quick. Easy. Personnel seemed friendly. However, Used car we bought was unfamiliar to sales reps.
We were promised a call back on Mon for a repair due in writing. No call. We called Mon and Tues (2x) left messages as well. No calls.
This certainly is not good customer service and referrals will be hard to give based on our experience thus far. Quick to take our money.
There is never enough that can be said about how good of Chance is at his job, he made it easy for me to decide what I would be happy with. He is such a social person I felt really comfortable with him helping me and glad he was the one who helped me out.
I came into the dealership after a car accident and was completely distraught after losing my little 2011 Honda Civic. Dan made the experience of buying a new car after that trauma as smooth and stress free as possible. He worked with my during a time where I probably wasn???t the best customer to deal with but he stayed patient and even kept a refreshing sense of humor. Wouldn???t have wanted anyone else to help me.
I liked working with Nisha, not pushy, very nice, knowledgeable, and helpful. Only issue I really had (I don’t fault mishaps for) was the attention to detail that was given to detailing the car. Heavy dust and grim in easy to see places and crumbs/cereal under the seats. I will have to take it for detailing. Also the car needed new wiperblades right away as they where split.
Purchased a pre owned vehicle from Montrose Ford Lincoln and had a great experience. Super quick responses from the sales team (Dave) especially because we were coming from out of town. They made the buying process quick and easy.
used car dealers are scary. i hate dealing with them. but this was nice. they didn't lie to me and tell me the car "would last." they showed me service records for what they inspected and helped me buy a car that i was really, really happy with. would definitely return or recommend. Anthony and Jimmy were great. thank guys!
The dealership was very responsive in reaching out to me about a used car I had inquired about. They set up a time to come see the vehicle the next day and were very flexible in seeing me close to closing time. Overall the dealership was ok, but the used car building definitely was not as nice as the Buick GMC dealership building. Overall they were quick with responses and although I didn't buy a car through them, they assisted me well in all my questions.
Comfortable and friendly atmosphere to find exactly what I was looking for. We???ve been buying from this dealership for years and they are always a pleasure to work with. Never any pressure to buy. Sarge is our go-to guy!
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