From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
I typically loathe the car buying experience ... until today Robert Pittman and Santiago Martinez changed the whole experience... I felt like I had the control and not wheeled and dealed. They were both amazing and made everything clear from the start to finish .. i will never use anyone but this dealership !!!!!! Thank you to the both of you I love my purchase !!!! Jewelz
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Ok this dealership is absolutely the best that I ever had dealings with!
I have bought 4 cars from them over the past 6 year and ever time they get better than the last.
I have sent friends and family to Bill Luke and they all have bought cars and trucks from them.
Outstanding from beginning to end.
I highly recommend this dealership!
Very impressed with J J and Ryan they call you back when they say they will, actually soon Financing painless Reese was great Tech guy who went over truck operations with me awesome PERFECT 10'S ALL AROUND!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I have not purchased a vehicle in 18 years and dreaded going to a dealership. My fears were soon set aside as I spoke with Bud Thomas, Sales Specialist at Bill Luke Tempe. Mr. Thomas's sales style is what I had hoped for in a salesperson...no pressure, truthful, and down to earth. He spent as much time as I needed to make my decision on the vehicle I was interested in. At no time did he display a desire to go do something else. Since I live 130 miles from the dealership, Mr Thomas delivered my vehicle to me. I have never had a transaction go as smooth as what I experienced with Bill Luke Tempe. If you are in the market for a new or used car, definitely seek out Bud Thomas. You wont be sorry!!!!
I purchased a used Honda from Bill Luke Tempe. My sales person was Jorge Diaz an awesome person and my finance person was Janet Sandler they both was very patient and worked within my budget they made my car buying experience unbelievable no pressure, no stress!
Bill Luke have an awesome staff everyone made me and my family feel welcome and wanted to help!
I will recommend Bill Luke Tempe to everyone!
Went here to look at their pre-owned 2017 Nissan Altimas. I was helped by Katie...What a Pleasant, Kind and Polite individual. Buying a car is not always a pleasant experience..Katie was the Exception..No pressure., helpful and informative...Unfortunately we could not agree on a Price.I would recommend that you take the car to an Independent Mechanic and Have a Buyers Inspection Done..A lot of these Vehicles are Rental Cars..It doesn't matter if they are Certified you want to make sure these vehicles were not Abused....Go see Katie if you are in the market for a Nissan...Thanks
Took my car in for schedule 1 service which included an oil change. I bought the car used from this dealership and it had a blend for the oil at that time. About 20K miles ago I switched to full synthetic and when I dropped the car off I wrote in my instructions please use synthetic oil for the oil change. Instead of the synthetic or even a blend, regular oil was used. They offered to change it out but because of time I declined. This is the 1st time any of my instructions were not followed. I have always had 1st class service from this dealership.
So this will be my second car from Coulter nissan in surprise that I have bought. Everytime they're so pleasant and relaxed. Jan Lieberman was my sales pro and I will forever go back to him. Straightforward, honest and great communicator. I took a couple days to consider options and had him ride around in several vehicles with me. He treated every car ride like the first and was very patient with me haha this facility and staff are so customer oriented and worked with me to close a fair deal that I was more then happy with. Grateful for Jan, Justin and Leon for all they did and the promises they kept. My family will definitely be returning to them!
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