The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
Great 2nd car
by John G from Monroe Ga
October 15, 2018
The car so far has met my wife's needs and mine. Plenty of room for me to drive I 6foot 3inches tall. The car handles great weare enjoying it
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Worst car I've ever owned
by Momof4 from Kokomo indiana
September 17, 2018
I have had this car for just a short period of time, and the service stabilitrak and traction control keeps coming on. Making my car put and gas gauge dropping. Now have to pay money to get it diagnosed because I only have drivetrain warranty
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Comfortable and spacious.
by RobMick from Lake Geneva, WI
October 30, 2018
This car is comfortable and has been a better performer than advertised. I am getting 19 miles to the gallon even though it was rated at 15. The car is easy to drive, park, and enjoy. I am happy with the car and would only like it better if it was battery or hybrid.
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
The all wheel drive in winter is the best!
by Mary, Howell from Howell, Michigan
November 14, 2018
This car has everything I need for my family. The AWD is great for Michigan roads in winter. We have plenty of room to pack up and go on vacation. Lots of room inside for storing our luggage and a place on the roof for our kayak. I am impressed with the way it handles on the road and is very comfortable! I simply love the Traverse!
I worked with Maria Guzman, and her services were amazing . It was a bit of a wait but it was definitely worth it. THOMAS was the gentle that begin to help me with my sale and he was awesome as well .. I have had previous experiences with car dealers and it was horrible. I can honestly say this was the best car buying experience by far
After all the running around we found these guys to be the best. Patience, true and honest customer service throughout our purchase. They easily understood my needs and listened.
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