I had great service from this dealership. I worked with Jeff to buy my car. He was able to pick me up in vermillion to let me test drive the car and did a fantastic job. The price was fair and the car was as advertised. I highly recommend this dealership.
Growing up, two of my uncles owned car dealerships, so I can genuinely attest to the level of professionalism and willingness to work that I was shown by the guys at Big City. I had Zach, and the efforts he made to accommodate me and get me the best deal he possibly could were as yet unparalleled by my experiences with other dealerships. Big City made their bigger competitors look bad, and that was just with the actual negotiation and selling process.
As far as the car itself, I can also attest to their incredible quality control and level of restoration. To my 2015 Ford Fusion, they had put on new tires, repainted the front to remove chips, detailed every inch of the interior (including taking the seats out and deep cleaning them), tinted the windows, and polished the outside to the point that it really felt like a new car. Cannot recommend these guys enough!
Italian Adam very pleasant to work with stand behind the word help me what's very sticky situation went above and beyond but any other dealer in town would give you thank you guys very much I really appreciate it my family really appreciates it!!!
Definitely recommend purchasing a vehicle from Frankman Motor Company. Their car salesman, Jesse James, was first-class being extremely helpful and knowledge about cars. Thanks to him I came home with bada** Cadillac SRX. Financing was a breeze and the offer for my trade-in was more than fair.
My wife and I were looking for a used car. We saw an ad for a 2006 Chevy Impala on Craigs List. It was listed at Frankmans Auto. I called the dealership for info on the car. It sounded pretty good so I set up time to go see it. I looked the car over and test drove it. The salesman was very helpful and not pushy. Answered all my questions. The car was very well priced. It was a very enjoyable experience and quite easy process. I would go back. Would also reccomend them to my friends.
I contacted Robby about a vehicle I was interested in and he was very helpful from the beginning...he responded quickly and was very patient with me. The only day it worked for me to come see it was his day off and he went out of his way to come in that evening to accommodate my schedule. He was so friendly and the entire process was so simple. I worked with his manager, Dave, a little, too, and he was just as helpful! I couldn't be happier with the entire experience and will definitely be referring friends!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Service team is timely, knowledgeable, courteous and straight forward. A good group of guys. While waiting for my vehicle to be repaired, several Autoland staff members greeted me and checked on and reported the status of my repair. Always a good experience.
I liked the no pressure on buying they didn't try to sell me a car I didn't come to look at. BJ was honest if he didn't know the answer he found someone who did I hate it when they read me the option sheet over and over at other dealerships when they don't know. We got a higher trade value than at the big factory dealers in Sioux Falls. Great communication from the sales person he never hounded me let me take my time to think things over let me drive as many as I wanted to find the right one.
Great staff to work with and competive pricing. Enjoyed everthing about the transaction and they found the best interest rate. Highly recommend giving Big City Auto in Sioux Falls an opportunity to purchase your next vehicle. And, i love my new truck.
Sue and I just finished the purchase of a 2015 model car from this company. Having first seen it on-line we contacted them about the vehicle. Randy, the manager, was professional about the dealing process from the get-go. When we went to the lot to continue our investigation of the vehicle we met with Josh. In the next 4 hours Sue and I decided that this vehicle would be exactly what we were looking for. We were treated extremely fairly through the dealing process and concluded with what we believed to be an excellent vehicle at a very solid price. Our requests were met, they put it on the rack for me to look over the ease of access for changing the oil and the condition of the undercarriage. When ever there was a question they were uncertain about they found the answer for us.
All the details and steps in the process were clearly presented and explained. When Sue and I left with the vehicle we were very satisfied that we had been treated well and that we had bought a quality vehicle.
They helped me out with finding a vehicle, even though I didn't buy one from them they helped me a lot.
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