I have a 2010 Dodge Journey SXT front wheel drive 3.5 V-6.
I brought it in for an excessive oil useage problem.(2 Quarts between changes). I have been to 4 other shops before Bergstrom Kaukauna, who did not take care of the problem.
When I called Bergstrom Kaukauna, to explain my issue, Morgan from service was very helpful, and recommended a bg engine cleaning product with my next oil change. This took care of the problem. I was so frustrated before going to Bergstrom Kaukauna, and talking to Morgan, I was ready to get rid of my Journey. Thank you Morgan, and thank you Bergstrom, you have gained a customer for life.
My deepest appreciation
I just wanted to give positive feedback on the Vibe I purchased from you on 7/11/18. you went out of your way to pick me up at the bus depot and drive me to your dealership. Transaction was extremely easy. Thanks Billy.
We have speen shopping around for a particular nice used truck and Horn Ford had one. We visited them on a Saturday and were treated very friendly - no high pressure. After a test drive we talked about the purchase of this vehicle. By Wednesday of the week we decided to make the purchase and the next Saturday we picked it up. Again, a very easy visit with the truck prepped and paperwork ready. After driving the truck home (3 hrs) and on the next day, we found a new issue with the truck. We informed Horn Ford of the issue and even though they were not obligated, they really stepped up and helped to resolve the issue. Much appreciated!
Thank you. Excellent communication. Everyone was very considerate, courteous and helpful. Responses were researched and prompt. Time was taken to completely explain instructions and features. Paperwork was addressed efficiently. Purchased a quality vehicle at a fair price.
Jason Inda was extremely helpful in buying a used car, took the time to showed me how to use all the features. Also followed up to see if everything was ok. So I would highly recommend seeing him for buying a car.
The only complaint was the buying process took along time.
As I started my search for a newer truck through carfax, I found DePere Auto Center had the truck we were looking for. We sent in a request to see if it was available, and they got back to us within an hour. Phil and the team that we were able to meet were friendly and down to earth.The test drive went smoothly. There was no pressure or hassle with buying the truck form them as we would get from bigger dealerships. We even asked if we could have the truck bed to have a spray in bed liner and Phil took care of this for us. Amazed and much appreciated at the customer service we received. I know that I will be recommending DePere Auto to all my Friends and Family along with us when we need to look again.
Car was advertised well below Blue Book retail. Description and photos were good. They gave a fair value for my trade in. Purchase paperwork was quick and easy. Transaction was exactly as expected. Very happy with vehicle and process. Would recommend this dealer.
I walked in and was looking to test drive a Mazda 3 after doing some research online into what I wanted my first car to be. I was impressed with the experience I had, as I had no idea what to expect through the process of buying a car. Lane was patient and worked with me to find the car that best fit my needs and my budget, as I started looking at new cars, then moved to the used ones as we worked out the math on payments and my budget. I didn???t feel any pressure from the staff to buy now, they gave me all of the time I needed to make the decision.
I worked with JT and he was amazing! He kept me in contact with me all while I had been looking online for just the right Tahoe. I bought mine there the end of September from him and it was one of the best experiences I???ve had buying a vehicle! Thank you!!
Matt Gonwa was extremely helpful in finding me the car that suited my wants and needs to lease. He made the entire process seamless. I would highly recommend Matt to anyone searching for a car to buy or lease. Thanks Matt!!!!
This is the second time i buy the car at Village Auto, green bay. This time im got 2012 VW car with really good deal. Also Brenda help me done all paper words fast. If you ask me who do you would like to work for. I suggest that you should ask for Brenda. She is very friendly and helpfull.
We found a vehicle online and called to see it. We were able to make an appointment to view it that worked in our schedule. After test driving the car, we liked it, but wanted to see what else was available in our price range. It just so happened that a model we were looking for just came in that day. I was able to check it out and test drive it. It had everything we were looking for. I wasn???t able to come back for 2 days to get a second opinion, but they held the car for us for those two days. . We came back and made the purchase and were able to take it home right away. Quick, easy and so far a great experience!
great service! My vehicle has low Mileage, and a great price. It was exactly what I was looking for. Thank you for making car shopping so easy and simple and fast.
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