Operating with only half power and a skeleton crew. I called without an appointment for a water pump remove and replace, the service manager took me in and gave me a loaner car thinking it would possibly take a day or two. They called back at 1000 and said it’s ready. I was amazed! That quick! These guys were Great for a department in the middle of a hurry recovery!!
Riverside Ford has my highest recommendation for purchasing a new or used vehicle. I was very pleased with my car buying process from start to finish. The staff represented the Ford company with top notch customer service and professionalism. I am pleased in every way with the vehicle I purchased as well as the buying experience.
My home and new Durango where flooded during hurricane Florence. They found the same Durango in Virginia, fetched it for me, and we had all the papers signed in less than 2 days! Awesome customer service. Couldn’t be more pleased with their staff. Special thanks to Raven and Joe!
I would like to thank Larry and the whole service department team for the repair on my 2018 Jeep Cherokee. I know i was aggrevating at times, but through it all they went above and beyond to fix the issue. So thank you Larry for your help and understanding! We have purchased 2 vehicles from Toler, and we will continue to do business with you. Thanks again.
I was in the market for my "Dream" truck, but not willing to pay the price that new trucks are cost now. Although I was not willing to pay the high price of a new truck, Raven and Brett worked with me to find the truck I wanted. Although the truck was used, it was a great deal, great truck, low miles, perfect fit and had everything I wanted. The staff was great to work with. I will recommend Mike Tolar's to anyone looking to buy a new or used vehicle that ask for my opinion.
2 vehicles purchased = Customer Service Excellence
by M&T Bishop from Swansboro, NC
October 1, 2018
My wife and I purchased a 2018 Jeep Wrangler Unlimited Sahara in May 2018 and a 2019 Ram Limited in Sep 2018 from the Mike Toler FCA dealership in Morehead City, NC. Both transactions required sourcing our selected vehicles from another dealership. Our experience was without stress or pressure and we give our highest recommendation to Raven Bolster for all of his patience, professionalism, knowledge of product and commitment to find us the vehicle of our choice. The whole Mike Toler team behind Raven made our car buying experience a positive event and we look forward to a long term relationship.
I am a Paramedic and Firefighter for a couple of Carteret County Fire Departments and Hurricaine Florence had me working several days straight.
My car had flooded and was totalled by my insurance company because all the electronics were shot. Misty Long was hands down one of the best salesperson, not just because she's family, she didn't let "settle" for something that I didn't really want on the lot. She knew I had my eye on the Compass Latitude 4x4 and she made sure that I got in it, well within the price range I was looking for. There was no bartering and back and forth. I have walked out of a dealership in a car and felt like I was taken advantage of on numerous occasions, but that DID NOT happen here at Mike Toler. Needless to say, I know where I'll be found next time I'm in the market for a new vehicle in the future!!
by Bruce & Virginia Maddox from Atlantic Beach, NC
July 3, 2018
I just wanted to say "Thank you" for the superior service we received from your service department...our beach Jeep died on us last week and would not start....not only did you arrange for it to be towed to your dealership, but you also arranged for us to have a loaner vehicle while it was being repaired...you were a life saver and we will forever be greatful for the kindness and professionalism we were shown. We will highly recommend you to all of our friends and business acquaintances. Thank you again for all your help.
We stopped by this dealer just to look at and test drive the new 18 Camry XSE. Well, Toyota has made some drastic improvements over the 17 model that we liked very much so we sat down with Alex and Eddie and the deal was fantastic so we drove it home! Thank you Eddie and Alex.
I had Scott Norris as my salesperson.He was very knowledgeable and quick with all the paperwork.It was a pleasure to deal with them and he found me a Great car. I was in and out in about one hour...great job. I would recommend them highly. PS Free maintenance plus oil changes for as long as you own the car its a win win.
Shawn Becton and Chris Blanchard are very helpfull and understanding and mindful of the situation we have bought like 11 cars from them made the mistake of purchasing one car somewhere else never again thanks guys you go above and beyond!
I'm a first time car buyer, senior and have never purchased a car on my own. Mike Pecha was kind and made the dreaded chore of buying a car pleasure. He asked ME what I needed plus my price range and he "nailed it" all in one day. I needed a car immediately and he made that happen. Your dealership is fortunate to have him to represent your automobiles. Thank you.
I have never, and I mean never enjoyed the process of buying a car. BUT, Mike Pecha made the experience enjoyable. Not only was he knowledgeable about the car and explained everything to me a couple of times, Mike was friendly and personable.
I love the car and the attention to making sure I was happy when I left. Mike has been in touch with me several times, just making sure I didn't have questions. I know I can call, text or email Mike and he will respond within minutes.
Trent is lucky to have Mike Pecha and I am so glad he was there to serve me. I have told all my friends and I will be a loyal customer.
I was looking to make my first ever vehicle purchase and happened to browse the lot of Trent Cadillac. The salesman, Mike Pecha, was there for me from start to finish. He was friendly, approachable, knowledgeable, great communicator, and very trusting to work with. He made the process very smooth. He was very easy to talk to and was available and reachable by phone or text at any time. He answered all my questions and put me at ease. The vehicle I purchased was a fantastic deal and I never thought I could have got it on my budget. I’m hoping to enjoy this vehicle for years to come. Also, my mom bought a Cadillac from Trent previously and was satisfied which encouraged me to consider browsing their inventory. I’m glad I did because I do not think I could have gotten as good a deal anywhere else and to have had such good customer service. I highly recommend Mike Pecha if you are interested in buying a car. Please see Mike. He will treat you with great respect. For my first car purchase I think I came out great and I know it’s because of how good Mike treated me during the entire process. If I had to buy another vehicle you can bet I would go see Mike first.
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