Cross Creek Subaru and my salesman Myk made buying a car a wonderful experience. My husband is housebound and this was the first time I had to deal with a major purchase by myself. I was never talked down to or treated as a "woman" who does not know what she is doing. Myk went out of his way to make sure I could take different cars home to be sure my husband was comfortable sitting in them. When we made a decision I met with the General Manager who took me through the complete process of settling on a final price. When I picked up the car, Myk made sure I understood all the "bells and whistles" my new car has. Today I met with a Starlink specialist who answered all the questions I had come across the last three weeks. I am looking forward to having a great long term relationship with Cross Creek Subaru.
Joseph is the example of wonderful customer service! Couldnt have asked for a better salesperson! Very polite and professional, also willing to work with you when times are hard. Would definitely recommend!
Came in on November 17,2018. Was told by one sales associate that their black friday sales began tomorrow and they were offering 3,000 off all used trucks. Came in the following day with my eye on a truck list at 35k online. So natural 35k minus 3k is 32k. However, the original sales associate was not there. After 45 minutes of negotiations we finally agreed to go with what was promised. The new used car salesman hadn't even been working there for a month but still provided better customer service. He gave us the test drive as well as had the vehicle cleaned and detailed.
Mr. Dre'on Bivins was very polite and respectful the entire process. Mr. Dre'on Bivins has a great personality and has a love for his job that is expressed through his service and hospitality. He got the truck that fit my needs and had everything I was asking for. Over all a great person!!..
I have purchased multiple vehicles from Crown Ford over the years, and have always had a great experience. Mark made sure to find the perfect vehicle for me and my family, and I got the best deal possible! Thank you Crown Ford team for your exceptional customer service.
The experience was overall great. The whole process was fast, easy, and straight to the point. The customer service Mr.Bivens had was on point, he was full of energy. I would recommend to any one looking for a vehicle.
I traded in my truck for an suv because I am expecting my first child. I needed something that would better suit our family needs. Mark was very helpful in finding us a vehicle and trading in my truck. I would HIGHLY recommend him and this dealership to anyone! It took us one day and 3 hours later, we drove home in our new Escape.
Our experience with Mark and other staff members were top notch! A positive experience and I highly recommend Crown Ford for anyone looking for a new vehicle! This Ford dealership offered a bigger savings on our car then other Ford dealerships in our area. We will be repeat customers in the future!
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