Used Cars for Sale in Florence, MS

I really appreciate the way you guys treated us. The entire process was nothing like I???ve ever experienced from a car purchase. Everyone is genuinely friendly. Everyone gave me great customer service. Most importantly, you made me feel like you wanted my business and not just to sell me a car. This was my kind of DEAL!

I don???t ever write reviews on anything but I felt this needed to be said. My sales man great (Jason) but when it came time to see the finance guy that was a different story. That guy was a total xxxxx!!! He was so rude that I just about got up and walked out. I will not ever buy another vechile using this finance guy that???s for sure. Then when I get the truck the mats that were in the truck are now missing. What kind of business let???s their employees take items from the cars they are cleaning.

Bryan was outstanding. Really made me feel like he cared

There were quite a few things that were simple fixes not taken care of. Example, front seat cushions have come loose from seat frame, no owners manual, only one key, navigation SIM card had been taken out of car. Things that should have been taken care of since I was told they give their used cars extremely careful inspection before they are sold ( that’s what I was to,d was their process). When I was asked for these things like a key, I was told that he would get me one at cost instead of I’ll yake care of that for you. I bought a new car from Gary Daniel a couple of years ago. Was a great experience. Can’t say the same for their used car dealership. Very disappointed in their customer service.

Jim,Jason and Dain were excellent, knowledgeable and helpful customer service representatives.

All the gadgets and even the method of starting the vehicle can be baffling to someone who has not purchased a new car in 22 years. My salesman has been very patient with me in explaining some of the functions as many as three times. Other employees have been helpful and gracious as well. Overall it has been a very good experience.

They were very helpful to us , very professional, and overall nice

Second vehicle from this dealership since 2016 due to excellent customer service at all levels for a dependable high quality SUV. Service department is receptive to any questions/issues.

I was disappointed that a fuel treatment charge was added to my bill after the fact I had not been told of that charge and had not approved it beforehand. In the future please be up front with your charges

Wade Williams, the service advisor was very helpful and accurate in diagnosing the problem. Wade was thorough, courteous and professional. I would rate him a 5 on a scale of 1 to 5

Arthur is very knowledgeable, attentive, and responsive to customer needs. I highly recommend his knowledge and expertise to anyone who ask. The service is great!

Acura of Jackson is the best dealership I have ever experienced! I became an Acura owner in 2005 and at that time started receiving the best of service from the sales dept. (Alan Moore) to service concierge Shemeeka and the only service advisor I use Arthur Brown. These are some great people with great attitudes. I am always acknowledged and greeted by any employee I encounter when I visit. It’s because of there wonderful dedication I have become an Acura customer for life.

It was easy to make an appointment with the service department and to secure a loaner vehicle. All of the staff was friendly, and I was notified as soon as my car was ready.

I have purchased my last two vehicles here, and my next purchase will definitely be from here! Everyone always goes above and beyond the typical parameters of customer service!

Customer service experience was top notch. Diagnosis was pinpoint regarding the replacement of right front tire. Arthur Brown, our service advisor inspected the entire car to make sure everything else was ok.

It is a pleasure to always service our vehicle at this dealership. We drive from two hours away to always come here. Everyone is always so helpful.

I had an important appointment to attend so they helped me to get serviced quickly. I enjoyed complementary snacks and water while I waited. Checkout was pleasant.