I always hate the car buying process. I usually go with my guard up. John was very easy to work with. The car was great, the process smooth, he explained everything and answered all our questions. We got a great car at a great price, couldn't ask for more.
Pretty much can't say enough good about these guys! I'd been shopping for a used Jeep Commander for a week or two near my hometown of Minneapolis, MN. I looked at a couple and they both had issues. I broadened my search and found one for sale from 391. I explained that I was interested and would drive down from Minneapolis to buy it if it passed an inspection. Before the inspection, Prentice took more detailed photos of every little issue and sent them to me. Then he personally drove the car to third party shop for inspection. It checked out great except for two issues that 391 repaired at NO COST TO ME. We had already agreed on a price if it passed inspection, so they just fixed that stuff and didn't increase the price. I drove down the next morning, and after a test drive, and 5 minutes of paperwork, I left with the car at the agreed-upon price. I've had it for a few weeks now and absolutely no surprises. The price was lower than all the others I was looking at, and the vehicle is in better condition. Next time I'm in the market for a used car, I'm actually going to call down there first! It's well worth the drive for someone you can trust, and an unbeatable price!
The salesman was great and worked with us. The problem came up when we were told that a specific problem was fixed and it had not been. They promised someone would call me to talk about it but they did not. They could have been more forthcoming.
I approached Tre Kinney using Cars.com and he answered my questions promptly and provided the documents that I requested. He was pretty knowledgeable about the vehicle that I tested and anything that he did not know he refused to give us an answer on so as to avoid putting his foot in his mouth or just giving us what we wanted to hear, I respect this approach and it made me trust him more. We arrived in the evening (an hour before close) and when it came time to negotiate (dealership closing time) he sat with us and was patient in the approach. We counter offered three times and ultimately struck a deal. Tre and Carousel were willing to negotiate on the spot and were receptive to the reasoning behind my offer. Ultimately I got the deal I wanted and I am sure they got the deal they wanted. Win-win. Also a shout out to Chad in financing for sitting down and answering our questions. Highly recommend Tre and hope he does well at Carousel.
I have been buying cars from Rick for over 30 years, bought over 20 for myself and family. everyone I recommended to go there has been happy, laid back no pressure very knowledgeable . All of my family buys their cars there
Alicia Thomas and her support staff provided an outstanding car buying experience for my wife and I. They were knowledgeable, kind, low/no pressure and fair with pricing. Alicia really brought the small town touch to a big city dealership. Thank you.
I needed a service on my 2013 Mazda3 and the service department completed quickly without compromising their professionalism. They were easy to talk to without being pressured to have things fixed that didn’t need fixed. All of my questions were answered by Matt Northey. I will be going back for my next service.
Only one of many dealings I've had over the years with this dealership - they are at the top in my estimation. Great people, good workers that know what they are all about and Management that is appreciative of my business. They have saved me money and did a great job with repairs when needed even though it's seldom. Their customer relations are second to none and best of all they are people you can count on to get the job done right the first time.
2 phone calls and 1 meeting...and the vehicle showed up. Exactly what we wanted...but with more options. Spent a great deal of time going over all the "features"... Why go anywhere else?!!! Beyond great service!
I went there to look at a Malibu, after talking to Rick Jr He recommended a Camry I couldn't be more happy love this car. Thank your rick for spending the time to explain why I should buy a carry and for not being pushy like the place down the street
Jeff single handedly restored my faith in car dealers. After a miserable experience trying to buy a BMW X5M in Dallas, I found that Jeff had one listed. He had it fully serviced, checked the brakes and tires and gave me the measurements. He had BMW take care of some recall work before I arrived to pick it up and had it clean / full of fuel / and ready to go!! Nothing was misrepresented and I found the vehicle in better condition than described. He picked me up from my hotel and checked on my travels as it took two days to drive it home. Bottom line, customer service is lacking these days, but not here. I couldn’t be any happier!!! Thank you sir!!
I was on a 2100 mile trip in a F150 and developed a loud brake noise, stopped in without an appointment and they put the truck on the lift and found the problem and had me back on the road in a very short time. The technician and service manager were great and they even helped us hook the trailer back up. It was a pleasure to find genuine nice caring people.
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