Josh at the service desk was very helpful and understanding. Tony, a 25 year tire man has an answer for most all common tire and suspension knowledge, the two of them can give you a comprehensive pre diagnoses of your vehicle so you can get an idea of what to expect before the technician does his inspection. Everything a great service department is suppose to be. A lot of years of great professional knowledge behind that service desk at Lithia of Helena.
2016 Ford Escape SE Review
I love my car!
by Teewall from Mechanicsburg, Pa
May 11, 2019
5
This car meets all of my needs. It is roomy and comfortable, drives very smooth, and has little or no blind spots. I have only had it for a couple of days. But I live my car!
My truck was in Lithia to have the recall done on the airbags. While there I asked my service advisor to Paul Senn to also have the techs check my truck because I was going thru coolant. Turns out the water pump I had replaced at Helena Honda Sept 2016 was already leaking. I took my truck back to Helena Honda was not willing to work with me at all. I feel a dealership should stand behind their work especially when a part did not even make a complete year before it failed again. I called back to Paul and he helped me immensly and actually got my truck right back in and fixed. He has a great personality and really made sure that I was taken care of. I really appreciate it!
2017 Ford Escape SE Review
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
4
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
I am looking for a truck for my son as a new driver. Nathan has gone out of his to keep an eye out for exactly what we want. He's not happy if the customer is not happy and goes above and beyond to meet their needs. I appreciate the time and energy he has put into this buying experience!!! I would recommend Nathan to anyone looking for a vehicle.
2019 Ford Escape SE Review
I love this lease
by Jennifer from Jackson
May 12, 2019
5
This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.
Took my new Winnebago, with Pentastar engine, to Lithia of Helena to diagnose check engine light. Josh was helpful in setting up appointment; not all dealerships have work bays large enough for a Class C motorhome. After checking codes, a rodent/rabbit had chewed up wiring. Josh explained that while this situation was not covered by Warranty, the technicians could make necessary repairs.
The 2 hour repair was tolerable after munching on a couple of bags of cheese crackers; and kicking tires on a Fiat sports car and 700+ horsepower Jeep.
As I break in the Winnebago, any further repairs are going to be referred to the Helena Lithia dealership. You can trust these folks with any Mopar vehicle. I'm still thinking about that Jeep on Steroids!!!
2017 Ford Escape SE Review
Excellent mid-size SUV
by Norm W from Williamsville NY
May 8, 2019
5
Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.
Good service, friendly people, nice facility. What's not to like?
2014 Ford Escape Titanium Review
Great Vehicle for the Price
by CarrieOH from Lorain, Ohio
May 6, 2019
5
I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.
Huge thanks to Nick Retz for his excellent customer service! Nick gave me peace of mind and confidence in my truck purchase. I appreciated his willingness to thoroughly answer all of my questions. I will be back again!
2018 Ford Escape SE Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
5
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
Great buying experience with Kooper! Great customer service!
2016 Ford Escape SE Review
Ford Escapes are the best!!
by Mother Pearl from Vestal, NY
May 10, 2019
5
This is the third Ford Escape I have owned. I have stepped up in model each time. This is a Titanium. I am loving all of the ' bells and whistles' it has. It has plenty of leg room front and back; and the cargo space is fabulous. I am loving the moon roof and heated seats, too, as well as the mpg.
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