Used Ford Expedition Max for Sale in Columbia, MO

These people truly went above and beyond for me these past few weeks. Cody Carter made both of my appointments to get my tires dealt with. Travis Peterson and Trenton Lincoln decided on a wonderful plan to take care of me to the fullest degree. John Lange is the one who brought up my specific issues to Travis and Trenton. Also updated me on the plan. Extra special shout out to the service guy who carried 4 tires, (two on each arm), across the street. Didn't catch his name though. 8/31/18 (on the same day a week before the 31st) Justin Jones jumped into action and changed out my tire with the donut I had on the car. Eric Swegle was my original salesman in October of 2017, saw me in the waiting room while Justin was getting my car together and asked what was going on. I assumed there would be some charge for the work but I believe Eric took care of it. These people truly do everything they can to satisfy their customers. Keep up the great work. From a very happy and loyal customer.

I've experienced a problem with the leather seats (front and rear) in a 2017 Fusion platinum. Although the mileage is very low (less than 10,000) and the usage is very gentle (neither my wife nor myself are big people), the leather seats cushions panels are wrinkled. The leather has been wrinkled from the day the vehicle was delivered. John Desmond (Service Manager) has worked diligently to get this situation corrected. Initially, after asking Ford Motor Co. (FMC) to replace the seat panels under warranty, he received a corporate reply denying the claim, but suggesting that there MAY be a more "conservative: approach to resolve the problem. Taking the initiative, John arranged for all four of the existing leather seat panels to be "re-stretched" at a local upholstery shop. The "fix" worked briefly, but now two of the seat panels (left front, right rear) are again wrinkled. John has, once again, asked FMC to approve and provide new leather seat panels under warranty. FMC has refused, claiming, this time, that wrinkled leather seats are "normal" and therefore not covered by warranty. REALLY? I have never ever experienced a problem like this on any other vehicle that I've owned. Have you? Have you ever owned a vehicle with leather seats before? Did they wrinkle? I didn't think so. The Machens dealership is fortunate to have an employee like John Desmond. I truly appreciate people like John trying to do the right thing, but am sorely disappointed in FMC's bogus position on a less than quality product.

Love this car. The finish inside is beautiful, leg room is abundant, and the ride is smooth. I can go to the grocery store or out on the town at night in luxury!