Used Ford Explorer for sale in Decatur, IL

I scheduled an appointment for the tailgate latch. It was not tended to it all on the day of the appointment. Marty from the service depr was apologetic. He personally tended to it the following day. My key was then broken after this visit. Again, Marty handled it personally and quickly. It was his customer service specifically that made what would’ve otherwise been very unpleasant, good. He is excellent and deserves recognition. And a bonus!

We purchased a 2022 Explorer Platinum one month ago and so far we've had a great experience. We needed the large volume of cargo space that's available with the third row down, above-average towing capability, and most importantly comfortable seating for long trips. This SUV has given us all of that and much more. Now that we're past the break-in period, it is such a pleasure to drive. It has a phenomenal engine, helpful tech that we haven't had any trouble using (with one exception -- see below), and a fantastic selection of drive modes. The one fly in the ointment isn't Ford's fault. We tried to activate the three-month free trial of the wifi hotspot with AT&T, but three weeks after opening an incident with them (with Ford Customer Support's help), they haven't been able to resolve the issue. I hope Ford partners with a different provider soon, so no one else has to deal with this. But that's a minor issue in the grand scheme of things. After a major purchase like this I often second-guess myself and wonder if I shouldn't have gone with one of the runners up. But not in this case. I'm confident we found the best SUV for our needs. Kudos to Ford!

I appreciate how they answered every question I had. They are very professional and great to work with. Even though I would have to travel I look forward to working with them.

My review on the 2021 Ford Explorer XLT model is that this is the SUV I ever owned also is my first SUV but to say that things I really like you said 360 Copilot cruise control it stops for you automatically slows down for you automatically drives for you automatically what more can you ask for it's got comfortable seats my seats are heated my steering wheel is heated I've got a moonroof that's beautiful when you open it and it's huge it's double moon also 300 horsepower keeps up with the Mustangs and the Chargers and the faster vehicles that are out there on the streets but it's also a family vehicle so I don't like to get on it too much but it will go over a hundred miles per hour easily overall I give this a 9 out of 10 and the only reason why I don't give it a 10 it's because it gives a stupid beeping noise if you walk out of the car with the keys in your pocket and it's running and it's done that to me many a times

If you are looking for a car and a salesman that wants to put you in a car your comfortable with see Eric. He works hard to make you happy and listens to you. This is the second vehicle I have bought from Jackson Ford and Eric and if we purchase again I will call Eric.

Originally wanted the ST, but after losing everything in Hurricane Ida my finances were not where I needed for the ST. But I was shown the Timberline and hastily I agreed. But after a few weeks I was truly shocked at how much I actually loved this truck. I never thought a 4 cylinder could survive my hard driving style, especially since my last two cars had 400HP, but I was pleasantly surprised to feel extremely comfortable with the 300 HP eco-boost engine! When this lease is up even though my finances should be back on track, I'm pretty sure I'm going to be sticking with the Timberline!

We can always count on Matt. He is courteous and pleasant to deal with. We know we will always get a good fair deal we we deal with him. Many vehicles purchased from this dealership and will definitely be back when need something else

Great vehicle, no problems after two years, will recommend to friends and family. Due to the shortage of workers the service department is terrible. Overall the vehicle is a 4.5 for me.

Can't begin to count all the vehicles purchased at Jackson Ford with Eric Courtney as my Sales Guy .... Really NO Reason to go shopping anywhere else than here !!

Best car for a long ride especially with multiple people. Quiet inside. Lovely interior and very comfortable. The power with the turbo is awesome but it does kick a little when engaging. Very nice looking vehicle. Sits up but not too high you have trouble getting into.

Every time I go to the Quick Lube or Dealership its a clean environment, awesome job on the cleanliness. Everybody is always polite and welcoming.

Bought the Explorer about 18 months ago. So far we have put 20,000 miles on it. No problems at all. The 2.3 eco boost engine is plenty powerful and the gas mileage is exceptional. We usually get between 26 and 28 mpg. Love the factory tow package, the heated seats, the heated steering wheel (you don’t know what you are missing if you have never had it), & the Apple car play is great for navigation using our IPhones .

It was a nice friendless experience. Very helpful and explains things well. Highly recommend them to anyone interested in buying a new or used vehicle.

I reluctantly traded in my 2013 Taurus for a Ford Edge in 2017. I considered this a downgrade in comfort and luxury. I had decided not to go with the Explorer at that time because of the lower fuel economy. When the 2020 Explorer XLT came out, it had a highway rating of 28 MPG which was the same rating I was getting from the Ford Edge. My Ford Taurus always surprised me with its excellent fuel economy. I could get 32 MPG easily on long drives. The Edge would give me 26 MPG on the highway and about 18 MPG around town. The 2020 Explorer is so much more comfortable than the Edge. The kids love sitting in their own chairs. They have plenty of space and when they start getting on each other's nerves or my wife's, they can easily split up with one of them sitting in the last row. I have managed better than 30 MPG on long trips with the Explorer. My average driving comes in at 25 MPG. I have had no mechanical problems with the Explorer what-so-ever. I now have 20,000 miles on it. I got the towing package which has really turned out to be useful. I use it to carry bikes with a hitch carrier. I have rented a U-Haul traller on several occasions instead of renting a pick-up truck. It is only $20 per day to rent a tailor. I really enjoy the Android Auto feature. The major complaint that I read on the Ford Explorer is that they claim that the shifting is not smooth or that the car is noisy. I find that the car rides very nicely and is very quiet when you are on the road. The 10-speed transmission is obviously going to be doing lots of shifting to get you up to speed. That is a lot of gears. Those gears are the reason i am getting over 30 MPG on a large 7 passenger SUV. I don't mind a bit of busy shifting in order to save fuel. I know that the KIA Telluride is very highly regarded in this category. The Telluride advertises 21 MPG overall. I am very happy to get the mileage I am getting now. I also got a pretty good discount from Ford when I bought the Explorer. I believe that the Ford Explorer is an ideal vehicle for families. Fuel Economy is unbelievable for a vehicle this size with so much power. I always put Explore in the Economy mode when I drive. I can feel the power drop when I put it in this mode. In the normal mode, I get about 26 MPG on the highway but in the Economy mode, I get 30 and better.

My wife and I met Dave who was really great to work with. He explained key features of the vehicles and had great information as well. The process was really easy. No hassle, and most of all they gave us a great deal for our trade-in and the prices are competitive. Will be going back again for our next vehicle.

I had a really great experience and drove away the same day with car I wanted. These guys really do everything they can to make the experience stress free and relaxing.

I was looking for a new Ram 3500. Found one on line. Inquired on it and immediately received a message from Dave. I’ve purchased quite a few new vehicles but have never been treated so well. Dave went above and beyond to help me out. The whole process was easy and actually enjoyable. Made the deal and Dave even met me 1/2 way from Wisconsin where I live to deliver it to me. All dealerships should take lessons from here and if all sales people were as courteous as Dave the world would be a happier place. Thanks again Dave.

I absolutely love this car! It is sporty, roomy and easy to drive. Besides those qualities, it comfortably accomodates my 6'6" husband! YAY! This is by far my favorite car ever!

My husband and I were looking for a used Hyundai Palisade and Douglas Dodge had one! We met Dave Laraeu, the salesman, on Saturday afternoon. He was amazing from start to finish!! He was able to answer our questions on the spot and even helped us get a better deal on our new vehicle! He was not pushy at all, very laid back and completely honest…which is so hard to come by these days! I would highly recommend Dave to my family and friends! The process and ease of buying a new vehicle there was wonderful! I will gladly do business there again!

I have heard a thump in the front end since I've had it and don't understand why this is happening 2017 Ford Exspoler XLT every time I turn my car to the left is there any recalls about this issue? William Wilson.

Our experience was great from start to finish. Rex, David, and everyone we dealt with were top notch!! We were not there for 8 hrs, which was another great feature and the day we picked up our vehicle it was ready to go.

We’re sold on always purchasing the Ford Explorer XLT. This is our third Explorer. Satisfied with the most recent latest purchase. We’re having fun learning it’s features.

Today a gentleman named Dave helped my fiancé find the perfect “mom-mobile” that our growing family needs. He was able to answer all of our questions on the spot. He was not pushy at all, very laid back. I would recommend him to my family and friends. I will gladly do business there again.

This is my 4th Ford Explorer over the last 20 years and I am very happy. Every time I upgrade is nicer in every aspect. I am glad that after so many people telling me to just go to another style and company, I made the right decision.

Have not bought a vehicle yet, but in my search for a particular truck, Sam Black who represented Jackson Family Dealerships was fantastic. Spoke with him for 10mins while going above and beyond the call of duty in having a professional discussion regarding my dream truck. “They don’t make em like they used to” has been my experience the last two weeks in my search of this particular truck while dealing with different dealers across the globe. Kind, friendly, knowledgeable, and punctuational to say the least is my initial experince with Jackson Family. Even if the deal doesn’t work out, will definitely come back in the future based on my experience.

Jesse Hall is a very good sales consultant. We didn't buy the first car we looked at but Jesse kept searching for us and found something to fit our needs.

Jesse and the Ridings team helped me get out of a Jeep that wasn’t what I thought and got me into a new car! The process was smooth and easy, and they made sure to take care of me and be transparent about the entire thing! Highly recommend Jesse and Rick Ridings for any of your vehicle needs!

I have owned 7 Ford cars a pickups and wouldn’t own any other brand. I have bought 5 from this dealership and they have been great.

Great customer service. Very personable. They explained each part of the process and made me feel very comfortable. Jesse did a wonderful job. Highly recommend!

I went in to the dealership to purchase a newer used suv. Troy stepped up and spent most of his afternoon lookng with me, talking car facts and pricing. He encouraged me to find just what I needed at this stage of life. Great experience Troy. Thanks

I worked with Jesse Halll. He had all the answers to my question. Did not dismiss me since my husband was not with me. I was buying the car not him. Walked in Monday to test drive and think about it. I decided Tueseday morning picked it up after work Tuesday. Clean and full of gas waiting on me. ...also very prompt sending all the information to my banker. Go see Jesee tell him Renee sent ya

Love the inside room, 3rd row seat and the fact that the 2nd and 3rd row can be collapsed. Love the rear camera and all of the functions of being able to bring my phone apps up on the screen. So good for our very busy, on the go lifestyle