Knowledgeable and friendly staff. They always have some kind of special to help save $ on whatever service you need done and always do a great job. They even wash your car so it's clean when you come to get it.
Test drove a new Chrysler Pacifica at Cabral, salesperson was nice and knowledgeable, and we liked the car. They have a pretty small inventory, and only had one Pacifica LX in stock at the time, in a color combination we didn't like, so we purchased elsewhere. Assuming the real price after negotiating was the same, we would have gladly purchased here and will probably come back for service.
We called before we left home, arrived about an hour before closing. They stayed way past closing to make a deal with us. We were given everything we asked for. We returned the truck for a tire and they did as they promised. Even gave us a tank of gas to go home on. Bobby and Alex were both exceptional. We were also given a warranty. We followed up with a mechanic who gave us the thumbs up!! Great, great service!!!
Stealership - how often have you heard the word? I’ve always been a skeptic when it comes to dealership service centers. I’ve been a victim of scams and fraudulent repairs in the past until I learned to work on my own vehicles. All these negative perceptions of dealerships changed after I had purchased a truck at big valley ford. All the truck’s services and repairs were done at the dealership and my service writer David makes sure I never get disappointed again. He is very thorough in sending me updates about what’s wrong with the vehicle and gives me advice on what to do now and what can be done later. He always makes sure that they work around my schedule and make the experience a lot less of an inconvenience. Just for what this guy has done, I have become a loyal customer and will buy another Ford. I’ve been helping some friends and family decide on which dealerships to choose and most of them chose Big Valley Ford just because of what I have experienced. Thank you guys, and keep it up.
Telephone receptionist can be rude at times.........
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