Just an overall nice, easy experience. great value.
by August from DealerRater.com
December 4, 2018
Frank Mainelli is probably one of the easiest, genuine salesmen that i have met in some time. i recommend him highly. no pressure, professional. (ask him about his compass) :) thanks all. i love my car. :)
Super comfortable vehicle
by BradH from Grandville Mi
November 28, 2018
We replaced our 2009 Flex with a 2017 Flex. We have loved our 2 Flex’s and are very pleased with the updates to the vehicle in the 8 years between models.
Class dealership ! Frank Mainelli Helped me by a used car. He was honest, helpful and accommodating to all my needs with my purchase. I highly recommend this dealership, ???ask for Frank!??? Roxann Frey
Reliability and spaciousness
by Paige from SPOKANE, WA
April 21, 2018
This car meet all of my expectations for a great deal. I was happy with the performance of the car during the test drive. Very Satisfied Customer.
I loved my Xterra, and totally credit the safety features in it for walking away from an encounter with a deer on the Interstate. Sadly I needed to purchase a new car. I went here because of my experience with the sales & service departments. And I continue to return for service work.
Smoothest driving vehicle I've owned
by Mr_cat77 from Fond du Lac, WI
August 24, 2018
I've enjoyed driving this vehicle. It provides an excellent ride. Roomy, comfortable, and plenty of power. The AWD is awesome in winter. I love the Flex's body styling. It has great cargo room when needed. Seating for 7 comes in handy on occasion too.
I had an overall very positive and excellent buying and trade-in experience with Sam, Bill, and Michelle. Treated with the highest level of respect, professionalism and customer-first attitude. Won't hesitate to give their dealership more of my future business! Appreciated how thorough, patient, and helpful they were through the car buying experience. Absolutely thrilled with my new Lincoln Navigator Reserve L. Thank you!
Best car I've owned
by Kaytibug from Belleville
September 13, 2018
I love it! It has everything I was looking for! It's Beautiful inside & out. Rides super smooth and my fiance & family loves it too!
I had to take my car in for a major recall. Arron Dixon was my SA. He was very attentive and very professional in taking care of my car.The car had to sit at the dealership for almost 2 months while they wait for the parts to arrive. I was very apprehensive that my car would have some type of damage or scratch for sitting outside for so long or that some mechanic would want to take the car for a joy ride. Well when the car was ready, Arron washed the car and had me inspect the car. It was perfect like the day i bought it. I waited to give this review for a few months for fear that they did'nt do the work properly. So far everything is fine and no problems.
Arron and his staff did a great job fixing my car right the first time.
great family hauler
by Konalover77 from edmonton alberta
June 4, 2018
I had the Ford Flex for a couple years and must say as a family hauler it is top notch!!! the interior layout is great with cupholders to spare, and the tech is amazing. the only thing I didnt like was the fuel economy. I had the 3.5 v6, NOT the ecoboost. I feel that the vehicle may have been a bit heavy for that engine, as well as the box design probably wasnt that great when it comes to wind resistance. the room and comfort was good though. I drove to las vegas from edmonton non stop and didnt experience any kind of pains after driving for 22 hours.
Went in with a pretty complicated situation - but Sean, the GM, is awesome and put together a great deal for me! I was nervous going in because I wasn???t sure if I???d be able to leave with a new car, but he quickly alleviated those worries! My salesman Joe was caring and kind, and also was very understanding about my situation. He took the time to reassure me and I could tell he???s one of those rare genuine people! This place won???t give you the run-around. They will take a look at all factors and work hard to get you the best deal possible!
Ford Flex Saved My Life
by Monie from NY
December 30, 2018
T-boned, and my door took the hit...jaws of life used to get me out...car did not roll because of the Flex wide and low style and their safety standards - superior quality safe vehicle by Ford... although it was totalled, I wasn't...and my pyrex cake plate made it too...bravo Ford. Can't wait to get another one someday..I'll fill that cake plate to celebrate when I do...Thanks for making The Flex 💪...sure had the muscle I needed that day!
Nick Sipe and Mike Shaheen were both great to work with! My husband and I bought a new car from Spitzer Ford Hartville today and these gentlemen made our car buying process seamless and painless. Great experience with both and would definitely buy another car from this dealership again.
Great car I love it
by Happy Traveler from Louisville Kentucky
December 22, 2018
I am currently on my second Flex I had a 2010 SEL which was great for a family with four teenagers. It had the two captin chairs in the front the bench second row and third row. 2 soccer players room for all their equipment. It was a great car so good in fact that in 2016 I traded up for a limited which is even more awesome than my first it has four captain chairs dual air conditioning front and back push button start and automatic lift hatch it also has navigation and sync 3 which is a big upgrade from the original sync. This car also has remote start. The best part for me is I can actually tow this car behind my RV without a problem at all and without putting any miles on the odometer. I highly recommend it.
VERY HAPPY NO PRESSURE SALES,MAINTENANCE AND PARTS DEPARTMENT VERY PLEASED,EVERYTHING I ASKED FOR WAS COMPLETED PLUS MORE, THANK YOU TO EVERYONE AT GRAND COULEE JESS FORD AND HAPPY HOLIDAYS FROM JOHN AND LINDA.
This is our 2nd Flex
by Jim and Sharon from Neenah
August 27, 2018
The Ford Flex is an under appreciated vehicle, it fits so many needs for us. The head room, large seats, extra leg room, storage space and durability made this a no brainer for us. We really hope Ford reconsiders this vehicle and markets it properly. The Flex is a Great Vehicle.
Repairs to the exterior hood release mechanism were done in a timely manner. The problem was small, but Eric in the service department gave the problem his full attention. We were also pleased that the bill was so reasonable.
The Flex is the perfect car.
by ToniR from Cathlamet, WA
December 6, 2018
Everything we needed and wanted. Leg room throughout, comfortable seats, electric everything, and styling I’ve admired from the year it was introduced. It’s a pleasure to drive.
This team continues to try and solve percistant nav problem doing good job and not giving up despite lack of support from Ford engineering Design problem is apparent
Good looking style & functional cargo & passenger
by Tom Finnegan from Willow Springs, IL
January 14, 2019
The car is perfect for cargo & passenger space, rides great & looks cool! The car handles the road very well & has a smooth ride for a large vehicle. Vehicle warms up quick in winter & has great sight lines & blind spot mirrors make car a safe & enjoyable experience.
Went in looking for a used Escape. Jack was great, honest and very personable without being pushy. He was also very patient with me while allowing me to drive several different vehicles before deciding on the Escape. Also, this is my second vehicle I have purchased from this dealer. Very happy.
2nd Ford Flex! I hope they never stop making them
by LeeLeeAk from Conway, AR
December 16, 2018
Great vehicle. Great ride and a great value compared to other SUV’s. This is our 2nd Flex and we love them! We looked at other SUV’s but kept coming back to the Flex. I honestly don’t know why anyone would buy anything thing else!!
Andrew Hopkins went above and beyond when discussing the features and finalizing the purchase on our new Escape. In addition, he delivered the vehicle to our establishment the same day we agreed to a deal. I could not ask for a better experience!
Not what I thought
by Ticked off 67 from Williamsport Maryland
October 30, 2018
Bought it used from Carmax had 31,000 miles 4 months later won’t start now has 35,000 miles got towed to dealer and of course it’s not the fuel pump because that is covered under warranty it’s the electric module that makes fuel pump work . So now I have to pay 3 00.00 some dollars. But yet I see all kind of people posting about this part really Ford . First Ford Never again back to Chevrolet
Very helpful sales consultant, Caccious. Went above and beyond to make sure I understood all of my options and made the right decision. Overall great experience.
Best car I have ever owned
by mslusher from Worthington
January 7, 2019
I had one for 6 years, put 235,000 miles on it and the only thing outside of regular maintenance I had to do was change a fog light. I gave it to my son, the car has 250,000 miles on it now and still rides like brand new
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