When finding a used car, it was very hard to, because many dealers lie about the accidents and it's problems. But I am so happy I picked this dealership. Tome was the associate that helped me and he provided the best customer service. He dedicated himself to finding me my ideal car and he found me an A4 2006, loaded. I'm so unbelievably happy when I drive the car, knowing that I was in good hands. The car seems like it's brand new and when I drive, I feel like im literally flying. I have found nothing wrong with the car and he successfully achieved being determined to find me a great car, with few mileage, and at such a great price. If you like a little outside of Fredericksburg, I still think it is worth the drive to find your ideal car. Highly Recommended.
After our incident on 11/28/2018. The dealership contacted me and offered to make things right. They apologized for what was an accident. I understand this and continued to do business with them by purchasing a truck. I would like to thank them for giving the extra mile and doing the customer right. I would do business with them again.
I was referred to Bianca by a friend who previously purchased a car from her. I spoke with her about the process of purchasing and what I needed. She was great. I highly recommend everyone to see her if you want to be treated right. Can’t wait to be able to purchase my first car from her!
For the first time ever...buying a car was a pleasure! Our salesman 'Z" was amazing
and so knowledgable! I can not say enough about his approach and about him...I did not feel.pressured at all which was not the case at other dealerships.
Also the finance officer was so helpful..again..making the purchasing of the car a pleasure.
I will most definitely recommend this dealership to everyone.
Excellent 5 Star experience I received during my car purchase with Apple Auto in Fredericksburg, VA. The staff members treated me like family and always greeted me with a warm and friendly welcome. I will recommend to my friends. Thank you for my great car that I get so many compliments.
Great service I purchase a 2013 toyota tacoma the following week I got check engine light on I call Lisa plummer service manager and she toll me to bring the car nex day I drove the car to the chop Mr`pepe check my toyota he found the problem and make an scheduled to change the part great team work keep doing it and also Mr Mallie sales did very good job too
by Donald H & Linda H. Bowen from Warsaw, Va 22572
March 27, 2018
My husband, Donald had called Leckner at King George, Va . Dustin Russell answered the telephone call. Donald told him about several vehicles that we may possibly be interested in seeing when we were passing by on the way to Fredericksburg, Va. Mr. Russell took the information down after talking with Donald and then passed it on to Patrick Cole. When we arrived on Saturday morning , 3/24/2018 Patrick Cole greeted us with a welcoming smile. He asked our names and how we were doing! Upon Donald telling him who we were Patrick immediately recognized our names and informed us that he had been given the information from Dustin Russell. Mr. Russell came over and spoke with us and started working along with Patrick to help us! These young men were very helpful! They were both very polite and ready to work with us! They wanted us to leave that day with a car that suited our needs. We talked for a good long while, test drove several Jeeps. (1) was a 2017 Compass Jeep. (1) 2016 Compass Jeep (1) 2016 Jeep Renegade- Red!) Upon driving the Jeeps, we talked with Dustin and he made us a possible deal.. we thought about it and decided to leave and take care of the business that was necessary and said we would think about it. Several hours later, we returned, asked them the price we could get the 2016 Red Jeep Renegade. With the trade in we were offered and the price they gave us...............WE BOUGHT THE JEEP RENEGADE!! These young men were well informed and new what they were talking about when it came to the Jeeps. Polite, courteous, and very friendly. We would recommend these two salesmen to our friends and family. Sincerely, Donald & Linda Bowen
I bought my 2018 Challenger from the guys at Leckner Chrysler Dodge Jeep RAM. The entire staff was amazing, I enjoyed every second of my experience. This dealership is like no other, it is not only transparent and realistic, but also clean and professional. Cam was my salesman and he was outstanding, he was honest throughout the entirety of my purchase, Jack also helped out and he couldn't have been more respectful. I also had the privilege of working with all the sales managers, Chris, Mickey, and Dustin. They all came over to introduce themselves and to congratulate me on my new car. There really wasn't a dull moment at all during the experience. It was very nice getting to know them. I will only be doing business with Leckner from now on. 20 out of 10 stars, hands down the best group of guys in a dealership. ANYWHERE!
I recently purchased my 2017 Jeep Wrangler at Leckner. When I initially arrived at the dealership, Scottie sat me down and helped me figure out what exact vehicle would fit my needs. The sales manager, Dustin, walked me through the last steps of the process and I was in and out of finance hassle free. Definitely the easiest car buying experiences I've had, by far.
I was looking for a 4Door Jeep Wrangler; Granite Crystal, 75th Anniversary Edition; Jack Owens made it happen! We initially met in Aug, a deal couldn't be made at that time, but his patience was impressive, so I came back in Nov, when I could make a deal. Jack listened to what I wanted, never pressured me, never tried to sell me anything else. Jack & Mickey were great to work with. Worth the 56 mile drive from Richmond, HIGHLY recommend! Go see Jack! Mickey works magic with financing!!!
I had routine service and VA safety inspection completed in a great turnaround time (about an hour). I also had new wipers installed; however those new blades were horrible. Leckner replaced them for free but I had to drive an extra 50 miles (25 each way) to have it resolved.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
My truck was repaired on time as promised, and the work was done right. My service advisor Joshua was great. He let me know what the problem was, how much the recommended repairs would cost, and when it would be completed.
The salesman, Buks Botha, was great! Straight forward and very quick. Finance was pretty good. There was a little more back and forth than I would have liked but I think that is to be expected when the buyer wants a low payment/interest rate and the dealer wants as much of a profit as possible.
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