Helpful friendly staff. "Magic Mike" was very helpful and informative with the many questions on our test drive. The Perfect Experience! They take care of their customers. I peppered Mike Elashkar with questions and he professionally answered each and every one of them. I would highly recommend; I am a Senior Citizen and they treated me with utmost respect! with Confidence you too will be pleased with their service and find the perfect car or truck too! jasmine took care of my paperwork effortlessly as a professional in her field. Thank you Mike Elashkar..you are simply the best at what you do.
Very helpful, great to deal with. Matt, Angela and John were all very nice, thorough and detailed throughout the process. Dealership had a lot of vehicles on the lot to chose from.
Ford should have continued building
by David D from Orlando
May 10, 2017
Other then the CVT which has been a pain and fixed under warranty, it has been a good family car, very versatile. I would have preferred the top model which did not have the CVT.
I would not recommend the version with the CVT unless it was fixed. I think ford made a mistake renaming it the Taurus X and then discontinuing it (then using its platform for the car based Explorer which was a lot more money).
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
by Nayrej from Gilbert, AZ
March 30, 2017
Cool car with super useful seat configuration options. Looking forward to outdoorsing with this vehicle.
Just purchased a vehicle from Allen Auto, sold by Buddy Pugh. I found him most helpful and honest. They had advertised the vehicle I wanted for what I felt was a high price. Due to it's near new condition I took a chance. I found Buddy most helpful and willing to negoiate even after I felt we reached an impasse he continued to work the price. While it took some time (about an hour)they even managed to get me a lower finance rate then my credit union & bank offered. Buddy is not you typical high pressure salesman. Overall it was a very good experience. They now have me as a customer for life.
Most versatile car I have owned.
by freddie freestyler from Laurel md
August 25, 2017
Solid euro handling ( Volvo platform) with smart Ford use of space and flexible 3 row seating make this the best station wagon ever. Cavernous inside cargo allows 10 foot boards to be carried INSIDE (All three rows fold flat..), or seat 7 adult passengers comfortably. Efficient CVT coupked with great 3.0 duratec engine gets smooth 27mpg on highway at 70mph. Smooth lines and functional elegant interior, before Ford wentback to bumpy bling bling designs.
Great service from Paul in sales. This dealership has the kind of experienced, friendly, honest, no pressure approach that I was looking for. I'll be back for sure.
250000 Miles now; still going great
April 27, 2018
This is the best car; exterior still is great, I keep it dirty when I want it to look old. Plain on the outside, luxury on the inside.
Best car ever!!
I always use Ford for servicing.
I don't recommend, because when this one wears out; I don't want you to buy my next one, with low miles!
Very pleasant staff treated me well as a potential customer. I test drove the car I spotted online and a very good time-limited deal was offered, but I had to decline actual purchase right then as I am still early in my "search" mode. Their car is still on my list of potentials as I continue my search. Fine folks, lots of cars, and negotiating a "deal" was upfront, no pressure, and friendly.
Versatile People and STUFF Mover
by tito from Laurel, MD
January 19, 2018
Best combination of utilitarian capacity, style, comfort and features .....tight Volvo platform handling with Ford reliability, and reasonable MPG for a car this size.
very good experience, dealer send me pictures of the vehicle I bought and also answered all concerns I had about the vehicle. there was no high pressure selling which was a good thing everyone in the dealer was very pleasant. paperwork was done in a timely fashion
Great family car
by Kevin from Saint Joseph, Missouri
December 3, 2017
We loved it. More then enough room from 2 adults and 4 kids. It has Deen one of the most reliable cars we've ever owned.
Friendly experience and never pushes me away if I don't make a appointment. Recommended what my car needs by the book no scarce technics. Also fixes my car in reasonable circumstances never wait to long.
Has made me a Ford fan
by Sally from LaCrosse, WI
October 14, 2018
This vehicle has been so good to me, best I have ever owned and if I could find another newer one I definitely would have bought it.
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 1, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
A great all around SUV.
by Cadel from Laurel, MD
September 19, 2017
I think of this vehicle as more like a large station wagon than an SUV. It has plenty of room, seats are very comfortable, lots of power, fair gas mileage, and comfortable to handle. The ride is great, the vehicle is quiet, and so far nothing has gone wrong with it. But I've only owned it for a month, and the vehicle I selected had only 36,000 on it. The turning radius could be a little tighter but that's the only criticism that I can think of. Push-button entry is one of my favorite features... you never have to worry about accidently locking yourself out. I would highly recommend this vehicle as an all-around personal vehicle or family vehicle.
GORDON MCEACHIN IS AN AWSOME SALES PERSON. I CAME TO HIM WITH PROBLEMS THAT I DIDNT THINK THAT HE WOULD BE ABLE TO HELP ME WITH AND HE JUST......DID! NO PRESSURES... NO JUDGEMENTS... JUST TOTAL AWESOMNESS! ALSO DELT WITH DALE WARD. HE IS THE SAME WAY! NO PRESSURES. NO JUDGEMENTS... HE EVEN HELPED ME PICK THE CAR THAT WAS BEST FOR ME! 😀 I WOULD ABSOLUTELY RECOMMEND THIS DEALERSHIP AND THESE TWO AWSOME PEOPLE! THEY ARE FANTASTIC!
I'm in a chapter 13 and I went home with a beautiful vehicle. It was touch and go because I did need the letter of approval from the trustee. The guys at Tynan's (DJ and Greg) were supportive and patient. Marlon was great with the financing end of things and a pleasure to work with. Thank you all for your diligence and professionalism.
Every time I purchase a car here, I always get the best service. Jasmine was very knowledgable and professional. Todd is the best at Finance in the business. He does not pressure you, but informs you of your choices you can make. Quality all the way around.
This is the second car that I've purchased from Precision Fleet Services. Mike Bock is one of the most professional people I have ever worked with. It's nice to know that I can call or text Mike and he finds me exactly what I am looking for at the price point that I request! I will continue to refer everyone I talk to that is looking for a great car, great service and a great team of professionals to work with - thank you so much!
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