Used Ford Fusion for sale near Wayne, MI

I recently purchased a used vehicle from Crest Lincoln, and I can honestly say that Jordan completely won my business back. In the past, I had very poor experiences with Crest Lincoln’s service department in both 2016 and 2019, bad enough that I refused to return to the dealership for years. Because of that history, I was hesitant to even consider them again. Jordan changed that entirely. From the very beginning, Jordan treated me like an elite customer, despite the fact that I was purchasing a used vehicle. He was professional, respectful, transparent, and genuinely attentive throughout the entire process. There was no pressure, or dismissiveness, just excellent customer service and clear communication. Jordan restored my confidence in Crest Lincoln. He took the time to understand my needs, answered all my questions thoroughly, and made the experience smooth and seamless. His level of service was, and still IS, exceptional and has far exceeded my expectations, especially given my prior experiences with the dealership. If you’re considering Crest Lincoln—especially if you’ve had reservations in the past—I highly recommend working with Jordan. He is the reason I gave this dealership another chance, and he is the reason I would return again.

I have always driven a Ford and had a 2012 Ford Fusion SE, and drove it to 266,000 miles. My 2020 Fusion Titanium is awesome!!

Give Chip in the service department a raise , he went above and beyond during the busy holiday to get us in and out at a timely fashion when we had a flat tire. Chip treated us like family , very professional and courteous , a great person !

I find it interesting that 3 years after the fusion went out of production people are still writing about how they like it and so it's very interesting Ford has not offered anything to truly replace it. The Mach e is way to expensive, and does not have the range. I love our Fusion, and at my age it will be my last car. I understand why Ford dropped the Fusion I just think it was the wrong decision. Other manufacturers saw that market and the opportunity ,ford said you can have it.

Cherif is amazing he's still helping me find an affordable vehicle. The vehicle I was to test drive was in an accident prior to my appointment. I'm a 63 yr old woman on a tight budget Cherif understands my needs and has been trying to find something for me, He is in touch with me daily, He has proven loyalty by his continued research of a car that is $4000 All my budget allows.For a salesman to work hard for me knowing I can only afford a $4000 car Is A Great Person .

140,000 trouble free miles so far. Nothing more than scheduled maintenance. Drives great, acceleration very good with a 240 hp tubo. May get a new one when available.

I had a good experience at Suburban Toyota of Farmington Hills. Sylmari was my sales associate and he was helpful, friendly, but did not pressure me and let me make my own decision. He was great to work with.

I owned the 2013 Fusion SE with the 2.0 Liter Turbo engine for 10 years, and I loved it. It even had paddle shifters! It got me where I wanted to go, never left me stranded, even started right up in 6-degree weather on a trip last Dec. where it spent the night outside. Everything worked reliably - only replacements have been battery & tires. I kept it well-maintained and garaged when home, so that helps.

My service representative as always met or exceeded my expectations. I will continue to have my vehicles serviced at Feldman Chevrolet of Livonia. Thank you for continued exceeded expectations!

Love the style got the2020 S model put I upset it didn’t have a cd player in it got the 2.5 motor made by Mazda 175 HP . Not fast but OK 👍 rides great. Still turns head till this day or maybe because mines white looks like an undercover police car with tinted windows it has .

Service Department consistently listens to me and keeps me informed of the process while my vehicle was in for service. I Recommend Serra ford for service.

I absolutely love this car. One of the best investments I have ever made. This is the Third ford vehicle I have owned. Its got a really smooth ride. I love the safety features. I drove my Fusion from California to Ohio and back. I was averaging 725 miles to the tank. My only disappointment is that they no longer make the Ford Fusion Hybrids.

Great people to work with. Sales team and the guys in the shop worked to get us set up and out the door quickly and professionally.

My parents bought me the 2013 Fusion Titanium in Sept 2022 and two months in, the car is still giving me the giggles. Within these two months, I've found the comfort to review my stance on it but before I do that I'll explain my first thoughts I had when I saw it for the FIRST TIME. First of all, I have it in the Ruby Red and that stood out to me. The car has an aggressive styling which is another highlight of mine and seeing it in red had me thinking it was at least a 2018 car but it is a 2013. The styling has really aged well. I also loved the rear spoiler and the fog lights. Now that I've had it for two months, here is how I feel: I love the taillight design especially with the LEDs. I do not like that the headlamps are halogen for 2013 Titanium package. I also think the car is quite low especially over high-speed bumps and seating in general. I put the memory seats on the highest level and I am 5'10. I love the touch-sensitive buttons which gets alot of hate but I think it's unique and luxurious. I love the keyless entry, remote start and the paddle shifters. Oh my gosh the horsepower and torque really kicks with the paddle shifters.

Madison was very helpful and very consistent in her efforts and checking on my current interest. She is a very good sales person.

I have had mine 2018 Ford Fusion since 2019 and just had battery replaced last year 2024,and replaced brake pads this year 2025 IT IS MAKING ME HAPPY !

This Review all about Sharr Garza! She is the only person you want to deal with at this location. The patience and time she took explaining things to me was above and beyond appreciated. She communicated and even double checked my car and found things the collision shop missed and I wasn’t even upset about it because she was honest, upfront, and got everything ordered and fixed right away! She really makes it a point to make sure the customer is fully taken care of and satisfied with their service! As far as I’m concerned she should be the Manager of this location! Employees there could really learn a lot from the way she does things.

I'm a Ford person. You cant get the Ford out of me. I have always liked their style and features. And the price of my Fusion was a plus. I have always owned a Ford vehicle and they always step it up to keep my interest intrigued. All of the Ford vehicles I've owned were comfortable, sturdy, great power (motor wise) and fancy for me.

Mark O. Is a manipulative weido! Fortunately for him that works well in sales! He is practiced and know cars. That’s it.

Have a 110k miles on my 2014 Fusion. It never breaks, just keeps going. Tires, breaks and oil changes that about it. Have the 2.0L Turbo with FWD. When I first got it I put 80k in the first four years but now I live close to work and don't put many miles on it. Out of the 8 years I have it had nothing has broken, beside two fender benders. Other cars I have sold after a few years but this one has been so good I kept it, I'm going to give it to my son when he is old enough to drive in a few years.

Alayna was great! This is the 5th vehicle we have purchased from her. We will definitely buy from her again. She goes above and beyond for her customers.

Everyone that was involved in getting my vehicle ready for me was very nice and friendly. They made everything easy. I would recommend Briarwood Ford to anyone that was looking to purchase a vehicle or to get theirs serviced.

Can’t say enough about the service I received on our vehicle. Tim went way out of his way to get our vehicle fixed. Parts were on back order, but he was able to find the parts, and repaired it. We were leaving to go on vacation. Thanks Tim, and your service department.

My last one was at 262000 miles and still going strong until I totaled it. Drove it on long trips all over. I loved the AWD. Wish I had another one.

First of all, this was not our first purchase or experience at Southgate Ford. My wife and I have leased vehicles before and were very satisfied with the excellent customer service we received from the time of purchase and when we brought our vehicles in for service. We are very pleased with Southgate Ford! and will continue to do business with you.

Just wanted to say thanks again to Kevin Olmstead for all of his help and effort in getting me into my new vehicle. Kevin continuously kept in contact with me with any questions I had or information I was seeking out and also handling the communication well after business hours. A fabulous and dedicated specialist and my first experience with him. I'm also a Feldman CDJR customer as long as Kevin is there. Terrific job again Kevin. Thanks Feldman CDJR.

I had such a great experience at SHOT. My salesman was great. I will be back. I definitely felt they went the extra mile to get me into a vehicle that was dependable and within my budget

A 2014 and 2019 Fusion I’ve had. Still driving the ‘19. ‘14 was that great red color, Se but back then you could load it ( came like that ), An SE model with leather, moonroof heated seats - same as top of line except no Sony radio. Had a 2008 Audi A6 - this Fusion reminded me so much of the Audi, when pulling away has this heavy feel, almost as quiet as A6. almost as smooth- interior - we know who took that. My 2019 has 109K on it - really only one problem, check engine light came on - Oxygen sensor - tires, brakes battery, I read somewhere that Ford stopped it because they didn’t really make any money, the SUV craze. Simple car no problem. First new car for me was 1985 Toyota Corolla - 13 years and 235,000 miles when the head gasket went.

Easy to setup the appointment, service tech was friendly and efficient, work was done earlier than estimated (which included a recall) and the check process using the web site was quick, easy and saved me the credit card charge.

Staff was very efficient! A very pleasant experience for me! Sale progressed quickly from start to finish! I will definitely recommend your company!

Receptionist was experienced and cordial. Waiting area clean but a bit chilly. Impressed by the mechanic service video I received while seated in the waiting area.