New and Used 2020 Ford Fusion for Sale in Wayne, MI

If I could give this dealership a six star rating, I truly would do so. My salesperson was Vanessa Vermette, and I have a several buying experiences now here at Pat Milliken Ford that I would like to share. Eight months ago, I bought my very first truck used from the dealership. It was a 2014 F150 King Ranch, and with the help of my mom as a co-signer, I drove off the lot happy as ever in my Ford Certified pickup truck. I used this F150 as my daily driver, but I realized over time that having a truck equipped for max towing didn???t make sense with all the extra money I was spending on gasoline while having nothing to tow. I absolutely love the King Ranch, and I plan on getting another one in the future; nevertheless, I decided in the last week that it was more practical to lease an newer XLT to save money on my payment and on gas. Now I knew I would have negative equity by getting out of a used truck so early, so I shopped around various Ford dealerships to get the best value for my trade. I went to Suburban Ford, and they completely tried to rip me off???they said my loaded King Ranch was only worth 27,000. I walked out the door when they came back with that number on top of saying that I could lease the 2018 Special Edition XLT that I wanted for 200 dollars more a month than what I was currently paying. All I said to them was ???absolutely not.??? Tom Holzer Ford gave me a more reasonable appraisal for my King Ranch, but the Special Edition XLT that I wanted was not even in stock. Keep in mind that I was going from a King Ranch to an XLT; the Special Edition was a must-have for me, because I still wanted a pickup truck that had that ???wow factor???. Finally, I came to the dealership that gave me my first chance with buying my King Ranch. I was only 20 at the time, so getting approved credit-wise for such a nice truck was a big deal to me. I told Vanessa???s partner (Vanessa was still on vacation at the time) about my situation and that I wanted to lease a 2018 Special Edition XLT that they had on the lot. David let me drive the new truck while they appraised my King Ranch. I came back to hear that, contrary to ???all??? that Suburban Ford could do for me, Pat Milliken gave me 31,000 for my truck, 4,000 dollars more than Suburban???s rip-off appraisal. It was also music to my ears that David said that I my payment would be LESS than what I was currently paying. So without hesitation, David put it on hold for me, and Vanessa helped me with the rest of the leasing process two days later. So at the end of the day, I went from a rather gas-thirsty 2014 King Ranch with a 3.5 Ecoboost to a more fuel efficient 2018 XLT Special Edition with a 2.7 Ecoboost to use as my daily driver for the next three years as a lease. And better yet, because of paying for the King Ranch on my own for the past eight months, I got approved this time around without a co-signer. With both times that I???ve been there, Vanessa as well as the financing managers made the process of buying a truck easy and hassle-free. Never again will I go to any other dealer but Pat Milliken Ford; for all the reasons posted above, they are nothing less than the best Ford dealership around. I will be a customer for life, and hopefully my story will be convincing to others who read it and are on the fence about giving Pat Milliken a shot. Go there and experience their outstanding customer service; they are family-owned and truly care about their customers and clientele. Vanessa will get you into the vehicle that you want at a price you can afford, and even if you don???t work with Vanessa, I know this is true for the rest of the salespeople at Pat Milliken Ford.

As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the service advisor that was available to me at my initial visit to Suburban Ford of Waterford's Service was David Deckard. Because of the excellent service that David Deckard provided to me during my initial visit, for my second visit to the service department of Suburban Ford of Waterford, I again asked for David Deckard and, just as with my initial visit, David Deckard provided me with top-notch customer service. Ever since those first two very positive customer service experiences with David Deckard, every time I need service on my vehicle, I deal exclusively with David Deckard. He is extremely knowledgeable, professional, friendly, personable, and goes out of his way to be sure that I am completely satisfied with the service that he has provided. I am so pleased with the positive experience that I received from David Deckard through the years that I recommended him to everyone I know who owns or leases a Ford Motor Company vehicle. I can't say enough about how well satisfied I am with the excellent customer service that David Deckard provides. Go David Deckard!

I had a tremendous experience working with Trevor. He did what he said he would do at every turn! He under promised and over delivered leading me to be a very satisfied fan of Ford and a raving fan of Trevor. I was going to buy a Chevrolet or Jeep and Trevor helped me discover the value of my Edge. I couldn't be any more satisfied then I am! Thank you Trevor! Jerry Hampton 248-830-4873 Jerryhampton10@att,net

I would highly recommend this dealership as they have really taken care of my aging in-laws and my family regarding our vehicle purchase needs. Laurie Moses is incredible at listening to our needs and offered us best possible price without pressure or wasting our time. She was mentioned in Oakland for being so good at her job, press:http://www.theoaklandpress.com/article/OP/20130411/NEWS/304119860 So far we have leased three cars with them and possibly looking to purchase another later this year. This dealership may not have the fancy bells and whistles as others, but they are by far the best American car dealership I have done business with. This is from experience as I have lived in Virginia, Colorado, Tennessee, and Georgia. But its always nice to come home and business with our neighborhood Ford dealer.

Listen to me. I'm rating this dealer 5 stars because they earn it. Ford Motor Company and Suburban Ford took care of us before our insurance company did when our truck was totaled years ago. That's hard to forget. Yesterday, we had another great experience! Ed Rogin met us at the door and immediately got to work finding our truck and a good deal on it. He was very patient, and was absolutely determined to find us the right truck. Then he proceeded to help us negotiate the deal we needed on said truck. These guys did the work!. They listened to us and went back and forth over and over until till we got the deal we were looking for! I really appreciate that I had a number in my head and that I was able to stick with my numbers! And get a great vehicle! Beyond our expectations. What are YOU waiting for? Get over to Suburban Ford, tell Ed Rogin what you want to drive and allow this lovely man to exceed your expectations. Im serious. You're welcome.

I had not dealt with Ford for about 6 years because of an unresolved service related incident that occurred at another different Ford dealership. But I was in the market for a new car, I had heard good things about Suburbans' Laurie Moses, contacted her and it turned out that she really was exceptional. Went way above my expectations and was able to procure a special Ford Edge in a unique color combination from another dealership (over 200 miles away) within 24 hours. Something I had thought would be very difficult to coordinate. But she made it all happen. She is the best!!! And a definite credit to the Suburban Waterford group. Also impressed with her professionalism, diligence, thoroughness, attention to detail and post sales follow-up. Would not hesitate to recommend her to anyone in the market for a Ford product.

We were VERY specific in the vehicle we needed to purchase and Ed put in the work to find it. It was hundreds of miles away, and without being asked he got it to his dealership for us to take a look at & test drive. After Ed nailed down the exact truck, Matt took over and walked us through the financing. He was very through and answered all of our MANY questions without frustration or hesitation. In the next few years we will be purchasing a minimum of 2 more vehicles and you can bet we'll call Ed to get it done!

I travelled from Flint to purchase a 2010 GMC Terrain. Great car, great deal, very satisfied, but I didn't realize all that goes into purchasing a vehicle (first car I bought in 12 years). If you want a smooth and efficient car-buying experience, go see Rick Magee! He knows what he is doing, he is friendly, helpful and informative and he is a professional. I was also impressed with the Team-Work at Suburban Ford Waterford, they work together to make sure you are satisfied with all aspects of the buying process. Go see Rick Magee if you are in the market for a car, he will make it easy for you!

Purchased a used transit connect was a pleasure working with Ed SUPER professional and Friendly....steered me through and completed the process with no confusion whatsoever Cudos to the Finance Manager as well 😀😀😀😀

I arrived at Suburban Ford of Waterford Service Department just prior to the opening at 7:00 AM on a recent Friday morning. There were SIX others ahead of me also waiting for the Service Department to open. I needed the Electric Motor Controller for my driver's door window replaced as my driver's door window wouldn't lower which made the window inoperable. This job required the mechanic/technician to remove the inner door panel to inspect the motor and related linkage inside the door. The motor and linkage would have to be removed if found to be defective and a new motor and linkage would have to re-installed along with the re-installation of the inner door panel to complete the job. I was told that this particular repair could take up to two days to complete as obtaining the new motor might require an over night wait on shipping of parts. They got my vehicle in and started the job immediately. Not only was a new window motor installed that fixed my window problem but I also had a rear brake job done and it was all done by Noon the same day! I wasn't aware that my rear brake pads needed replacement but the mechanic's inspection revealed the problem which saved me time and another visit for service at another time to fix the brakes. Hats Off to this mechanic/technician for getting everything done in a relative short period of time and for doing a Great Job at the same time!!!!! Great Service provided by a Great Service Team!!!!!!

For the past 20+ years we have been purchasing/leasing vehicles from Suburban Ford of Waterford. Excellent customer service and sales staff always keep my family coming back. We have worked with Laurie Moses for every vehicle we have obtained. She continually works at a 100% level throughout the entire process. Our garage has 4 Ford vehicles, constantly being released or repurchased for our four sons. We would never think of changing our salesperson or car brand! Looking forward to another 20 years!! Thanks Laurie Moses and Ford!

Being a woman (who knows little to nothing about cars) entering a service department, can be intimidating. At the dealership Mike had everything ready and answered all my questions without making me feel silly or that I was going to be taken advantage of. He was so pleasant and trustworthy and he kept me updated through the entire process. I am very thankful to have worked with Mike and I appreciate all he did to make my experience smooth - and for not treating me any differently than a guy.

If you are looking for a New Ford vehicle, look no further than Sam West at Suburban Ford of Waterford. Sam is an awesome Salesperson, goes above and beyond the norm, always makes you feel very comfortable through the entire purchasing process. I have purchased my last 2 F-150's through Sam and I will be giving him a call early in 2017 to look into getting my next one.

First experience with Suburban Ford and could not have gone better. Very clean and neat facility. Everyone we dealt with was very pleasant and helpful. Salesman, Tim O'Connor, was great! He was so knowledgable and helpful. Just very pleased and impressed with the entire experience.

This is a great place to buy a vehicle if you are looking for a great salesman (John Halsey) to get it done and get you behind the wheel with no snags or pressure. John took care of business in a professional and courteous and friendly manner and he was very accessible to me when I needed him to help navigate me through the deal. John was quite knowledgeable about the vehicle I purchased even though it was not a Ford product. Between he and his manager Brian Lagoda I was quite impressed with their service. They put the vehicle through a 30-point inspection and made sure that it was road ready for me to test drive and enjoy. And the price was the best I could find and unbeatable! Vito Vultaggio in finance did an excellent and expedient job on closing this deal. I was happy from the time I made contact over the phone with the receptionist who by the way has a great voice (London) and went the extra mile by texting me directions to the dealership. Thanks again London and your boss should know that you were very instrumental in convincing me to come to the dealership😊 I am still enjoying my Chevrolet Corvette that I purchased? from this great place. I would definitely recommend them to family and friends to purchase a quality used car. Thanks again to everyone involved in my great experience.

I know where I will purchase my next new car from... My wife needed a new car and after narrowing down the choices she wanted to test drive the 2018 Ford Edge Titanium AWD 2.0L with some options. We test drove the vehicle at some other dealer where it was in stock and we both liked it. Now we had her car to trade in at that same dealer and that's where it started... Long story short, they were trying to low ball us on the trade in and were haggling for $200 when we where purchasing a over $40k car... I could not stay there any longer and just walked out... That is where Suburban Ford of Sterling Heights comes into the picture... A friend that always buys from there told me to go there and talk to them. My sales person was Alex Apess and he was just amazing through the whole buying process. He got me what I was looking for on the trade in and also found the car with the options that we wanted. He made this experience quick and easy and I would highly recommend Suburban Ford of Sterling Heights and especially Alex Apess from new car sales. You will not regret this if you give it a try. Also many thanks to Cheryl Noda from finance for walking me though the process and explaining every little detail. Thank you everyone at Suburban Ford of Sterling Heights and keep up the good job!

On Friday my husband and I drove up to the dealership and noticed that Suburban had an incredible inventory of cars. There really was something for everyone. As soon as we walked into the dealership we were instantly great by someone with a smile. The person called Terry to the front to help us. Terry met us with a smile and a very professional hand shake. Terry had us sit down at his desk. He then asked how he could help us. We told Terry that we had found 4 vehicles online that we wanted to look. He started to pull the vehicles up on the computer. (On our way to the dealership we had decided we for sure wanted leather seats) as Terry pulled up the vehicles we asked him to look to see if the vehicles had leather seats. That crossed off two vehicles right away. Terry asked for a copy of our drivers licenses. I had to go out to the car to get it. Terry got my husband and I something to drink. We started with a Ford Flex.Terry brought the Flex around so we could look at it and drive it. We had gotten there right before closing so we had to stay on the lot. We really liked the car but also wanted to look at an Acadia. The ones the dealership had had cloth seats. Terry suggested we still look at it and drive it. Rather than driving 45 minutes the next day to look at one. So glad he made that suggestion we did not like the Acadia. We decided to go home that night look at what does they had on line and think about the Flex. The next day we had an appointment with Terry at 1. We were running way behind so we called Terry and he was very polite and accommodating with changing the time to 2:30. We got to the dealership and Terry again created us with a smile and a professional hand shake. We told him we wanted to drive the Flex on the road. Terry brought the car around to us. The Flex dives great. We went back in and told Terry we wanted the Flex. Terry took all of our information down. We wanted to take the Flex home that day. Terry was not sure that could happens because it was already after 3 pm. He said he would push it through as quick as he could to try to make it happen. We got insurance on the car. Waited for a little while then Anthony asked us to come over and go over the loan papers. Anthony was very thorough, professional and smiled. We signed all the papers and then just had to wait for our car to be ready. Terry came to get us. Handed us the keys and registration. He told us the car was out front and showed us where. Then he met us out at the car with the license plate and a screwdriver. He put our plate on. We talked for a little while and then left. Terry was very personal,professional and helpful. I would recommend him to anyone.

When the listing was posted for the 2007 Jeep Grand Cherokee Overland on Cars.com, I knew I had to have it. It looked to be in immaculate condition. It was even already at a very reasonable price as verified on Kelly Blue Book. More importantly though, I had to make sure it was the right car. I inquired about the truck the first day it was listed, before it had even been through detailing and inspection. Already I became a little afraid, especially since this would be my first time buying a vehicle on my own, when I seen it the first time, there were tons of lights on for ABS, TPS, 4X4, and engine codes. The free CarFax available for the vehicle had a decent history. My sales Consultant, Mario Stellino, told me that their mechanics were working on repairing and cleaning up any problems with the vehicle; I was even able to talk with the mechanic, Dino, who was the person actually working on the truck. He gave me details on all the things they were doing, what was wrong and what things my happen in the long future of the vehicle. I asked how the repairs would affect the price of the car and rest assured, the price we would be negotiating was for having everything on the truck working. After they replaced a few parts on the vehicle a few of the problems were corrected on the vehicle, the only things left were to fix the ABS, TPS, and display. At this point, I requested to take it for a pre-purchase inspection and had the car there immediately, no hassle. For repairing the rest of the vehicle to brand new condition, the pre-purchase inspectors quoted me $1000. Concerned, I brought this to the attention of Mario; he told me he would talk with his boss to see what could be negotiated. The next day I received a call from Mario, after talking with his boss, he offered me the vehicle 1100 lower to cover for the cost of my pre-inspection and all the repairs. I immediately jumped on the offer, purchased the vehicle and had the difference repaired. Now I'm happy to say that I'm driving around MY 2007 Jeep Grand Cherokee Overland with no problems all bellow the price I wanted! It sounds and runs great, rides smoothly, and even tows my boat without complaints. I couldn't believe how smooth the transactions were. They made sure to keep me informed about the vehicle in its process. I was able to take the vehicle on several test drives. I viewed a few similar vehicles. I took the truck for independent inspection, which verified everything Mario and Dino told me. The price was negotiated and adjusted reasonably for me. Although I had already financed the car though my credit union, Caleb, the finance manager, explained my options and offered a few warranties and options they had, I declined them and he did not pressure me at all. We finished the whole signing process in well under five minutes. Everyone I spoke with was more than happy to assist me along the way and was amazingly friendly. I never could have imagined such a wonderful experience going through a dealership after always being told horror stories and how conniving car salesmen were. There was no intense negotiation, arm twisting, or boxing match between me seeing the truck and me taking it home. I would advise anyone looking to buy a car to come and see Mario. I'm so glad I came to Suburban Ford to buy my first vehicle.

First, there is a class action lawsuit against ford with the transmission that was put in my car, (Focus and Fiesta) SECOND, my car was sold 3000 over bluebook with no manufacture warranty. Now, on my 2013 Ford Focus my check engine light came on so I called and asked for Sierra Bemis which has taken very good care of me in the past. Was told she no longer works there so I took it into the dealership, my car was scanned and was told that it was just an emission thing and nothing to be worried about but should get it fixed soon. I asked what it was and roughly how much it was going to cost. I was told "well I don't know actually, but we can set up a service ticket for 100 bucks and will know for sure. I asked about my extended warranty that I purchased when I bought my car. I was told "I think that only covers the transmission, but don't know for sure. once we find out for sure what is wrong with your car then we can summit that and see if the extended warranty covers that. I said," in order to find out, I have to pay 100 bucks"? I was told "YES". I found out that it was the purge valve and If I continued driving then it could cause more damage. Not sure why I had to take extra steps to find out that information and why I couldn't have been told that at the dealership yesterday. In addition, this is a preventive maintenance item so why was it not replaced before the car was purchased.