Professional and accommodating with no pressure.
December 3, 2018
I began this transaction online while just looking into the possibility of trading in my 2016 Honda Odyssey and upgrading. I just wanted to see what it would look like on paper. I went with First Texas Honda because of a prompt and accommodating (I requested text vs phone calls) response to my internet inquiry by Emily Upton and prompt follow ups to my responses. I went in to discuss and from the get go a felt taken care of and treat as a serious buyer even though I was really indecisive. Alex Herrera was tied up but greeted with me with a smile, explained the situation and got me set up with Aaron Garcia he said he worked with to co-sell. Aaron was very friendly and relaxed and walked me through all my options, and really accommodated my indecisiveness. He happily walked around (on an extremely hot Texas day I might add) showing me multiple colors, and trims of the same 2019 Odyssey just because i wanted to see all my options. Even after we had explored all the options, and test drove the 2019, he showed not even an ounce of frustration at all when I changed my mind at the very last minute and decided to look at a 2018 Elite which I ended up going with in the end. He ran the numbers again and showed me the comparison. At that point I was 100% happy with my decision on the van and we moved forward. I then dealt with Kristen Hiller, who was very personable to work with. She help me navigate through the recommendations for the options and very the reasons for her suggestions. She was both straightforward and willing to explain details to me, with no feeling of being rushed. To sum this up. I was in the dealership a while on a very busy weekend (Labor Day) with a very indecisive disposition, but the team of people I dealt with made me feel like I had all the time I needed to make sure I was absolutely happy with my decision and my investment. I have continued to get great service with prompt email responses to questions after the sale. Over all its been a great experience. The only thing I would have done different is looked at the accessory options earlier in my visit. Perhaps looked at some floor model examples of the accessories. I say this, as after a long sales decision your a little mentally not to mention financially worn out to start thinking of extra bells and whistles. Still their team helped me narrow down what they would recommend and made it work for me. Happy with the deal.