Service department at Carmax superceded my expectations! Called to have a service done on my Nissan and they were able to accommodate my tight schedule even though they did explain their schedules were tight as well. The amount of time I waited was far less than any dealer I've ever been to, and Dave in the service department greeted me by name and wore a smile until I left! They even washed my car for me and let me know if there was anything I needed to not hesitate to give them a call.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Friendly staff, excellent service. Worth the trip!
by Keenan Nale from Moncks Corner, SC
May 27, 2018
Had a really good experience at Berkeley Ford. Mark was my salesman and the sales manager was Stanley. Both id a fantastic job getting me more than i could ask for. every one there was very nice and professional. I've visited most dealerships in Charleston, and this one was by far the best customer experience. It felt like a family bushiness, not a large dealership.
I spent all day with my wife going to dealerships after dealerships.It was not a pleasant experience until we pulled into Payless car sales, and was treated professionally by Brandon who listened to us instead of talk talk talk. The first car he showed us was exactly what we said we were looking for. The price was great and we love the car. Thank you Brandon.
Duffy called me immediately after posting an inquiry about a truck. We negotiated over the phone for the truck and trade but did need to see my car on site to lock down the discussed price. I wanted to drive the truck as well. I drove 5 hours from Atlanta and it was everything promised. The dealership owner talked with me while Duffy worked on documents and within the expected time allotted I was out the door. These guys did a great job and I highly recommend their team!
Our salesman Moses was a extremely nice person worked with my daughter to get her car . The finance man sorry cant remember his name but you know who you are explained everything took time with us overall great experience
I went in there looking for a vehicle that would fit my needs and Justin Bimonte did an excellent job putting me up with exactly the kind of car that fits with my lifestyle. Will recommend this place to all my friends and family.
I’ve been buying parts from Jones Ford for decades. I finally purchased a new car from Jones Ford about a year ago. Mostly because I have always been treated so nicely even by Mr. Walters. I’ve gotten to know the parts people in some of the texts and mechanics well enough to say that there some of the nicest and most humble techs and mechanics I’ve ever encountered. The only morning I would have Franny dealership is to hire good people at every level of the organization and then trust them. Putting too many barriers between the customer and those who actually do the work takes away from the “good neighbor” feel of a dealership. Jones Ford loved me for years before I bought a car. I recently returned to purchase another new car. The salesmen I dealt with were exceptional and to me perfect in every way they treated me. Other dealers lost my loyalty simply because they don’t understand love and respect.
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