Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
Finding out about a design flaw on my 2017 Transit cut off was disheartening. Ford chose to use the cheapest Suspension knowing Thor would be adding weight that would reach capacity before the consumers personal cargo is irresponsible and inconsiderate and down right sneaky.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I had to drive past our local dealership to Fritts Ford. The reason was because of their determination to get me the best deal and quality service, and they had the car and truck that I was looking for. The people are great and very helpful, especially when your vehicle needs service. It is quick and done right. They seem to work very hard to make buying and owning a Ford very easy and a pleasant experience.
Joanne was amazing and helped me get exactly the deal I wanted. She was funny and invested in my case. She made sure the finance department was able to get what I wanted and did not stop until I was satisfied
GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE.
ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY
Great place, go see Mark. He is a great salesman, helped me every step of the way. Really knows the vehicle's he has on the lot. Helped me get what I needed. I will be coming back again.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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