My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.
Most efficient and helpful sales rep ever! Sam went out of his way to be helpful as we took our time to decide between 4 great used cars in person and over several phone calls. His superior service continued with immediate response for information a week after we drove our car home! In more than 50 years of buying cars this was by far the best experience ever!
This is my second car from Montrose Motors. I brought both cars for my son who is a rough young driver. I like the no pressure sales, and Eli the owner is the absolute best. He stands behind his warranty, my car was 18 years old I purchased. A small defect and Eli even directed me to a repair shop that was closer to home, and honored his warranty after the sale. I will definitely return for a third vehicle as used cars are my preference since they lose value as soon as you purchase them. THANKS ELI !
From my experience, I would highly recommend this dealership, the staff was very friendly and willing to help in any way, Cristian was very helpful at the moment of doing all my paperwork, my case was kinda difficult since I’m new in USA with not credit at all but he made it work, it took him a couples of hours but I’m so thankful I left that place driving the car I wanted.
If you guys are looking for a car and don’t know what to do.... go check them out, for sure I’ll recommend everyone here!!!
Por mi experiencia , les recomiendo este dealership, es mi primera vez comprando un carro y Cristian el manager me ayudó con todos los papeleos, no tenia crédito porque soy nueva en Estados Unidos pero lo hizo posible, salí manejando el carro que quería.
Recomendaría a todos mis amigos hispanos que chequeen este lugar, las personas que trabajan ahí son súper buenas y bien comprensibles a la hora de preguntas y dudas.
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Purchased a new Lincoln MKZ yesterday, the salesman, Narh Caternor was awesome. He explained the difference between three models of Lincolns, which helped me choice right one for me. I came to Koons, Silver Spring after visiting dealerships much closer to me on more than one occasion. I highly recommend them to anyone.
No pressure, very patient. Drove away knowing we got a great deal. They even ordered a part for another car and said they will install it for me.
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