After several issues at other dealerships and several long hours this one came through above and beyond what was expected. The staff was friendly helpful and went out of there way to help us find what we needed.
Aileen was great she made the whole process short and sweet. We had totalled our car and she got us in a new one super quick. And wad very helpful with helping us get all the paper work from our insurance company. I would recommend to anyone that is looking for a new car to come see her.
I went in to get service on my 2014 Dodge Charger. While there I seen the Scat Pack on the lot. Aileen was great made everything easy and enjoyable this will be the third automobile I have purchased from her and every time as been just as wonderful.
We have been Very Impressed with the Super Friendly Atmosphere with the Entire Poage Team. The Friendliness never stopped at the initial sales attempt. :)
We have always felt welcomed back. The Sales and Service team both have Always been very helpful and treated us above and beyond expectation. We are very proud to say we purchased our vehicles at Poage. Thanks to All of you!
Salesman Eric Hess was the epitome of customer service. Helpful and professional, Eric really assisted us to find a vehicle that we were looking for. Our first choice had just received an offer in on it so Eric suggested a few more in our price range. He never pushed us to go beyond our budget, but listened to what we were looking for and was respectful of our financial limit.
We never purchased from Hess before, but some friends had and reported a great experience. Additionally, our mechanic said that Hess was one of the few honest used car lots in the Quincy area. That meant a lot to us.
The other attractive thing about Hess is that they do actively maintain their web site and the vehicles on there have great photos and descriptions. That was really helpful as we researched website after website. Some places no longer had a car available or only one or two photos. Hess had multiple shots and angles (read: nothing to hide) and their inventory was very accurate.
Overall, Hess was great to work with and if we are ever in the market again, we won't waste our time with other places. We'll be back and we'd recommend them.
In my role with the City of Quincy, I’m frequently frustrated by our inability to reward our taxpayers by buying locally...I’m very proud today to look at a purchase order for two new Police vehicles being purchased at Gem City Ford. Quoting from the letter from our PD to the committee, “...for many reasons t vehicle) most liked by our officers”
The cherry on top of the sundae is that we get them frquincyom Gem City Ford!!!
I worked with Andy. He was very upfront and willing to work with us and make sure that we were satisfied. They agreed to include a back up camera with the purchase price when we expressed concern about the vehicle we were interested in not having one.
We were shopping for a newer low mileage truck and Hess Auto Sales had exactly what suited our needs. It was very refreshing to transact a purchase without encountering the games and hassles of some local "big box" dealerships. Kirk, Eric and Jeff were very helpful, very fair and a genuine pleasure to do business with. We highly recommend Hess Auto Sales
My wife Lindsay and I had been looking for a car for months. Numerous issues with multiple unnamed dealers. All the other dealerships were pushy, rude or just plain not listening. We have known what we wanted for a while and no one had what we wanted for the price we wanted to pay!
Then today we found the car we wanted online and it turned out to be at Hess Auto Agency. Eric Hess was great! He was friendly, polite, and easy to talk to. My wife and I felt quite comfortable there and did not feel any pressure. We bought our awesome new 2016 Dodge Durango today for exactly the price we wanted. Eric worked with us and walked us through all the ins and outs.
I highly recommend this dealership for a no hassle and great experience. Eric was great!
Keith & Lindsay Rea
We dealt with Eric Hess when we recently purchased a white 2014 Camry, and had a wonderful experience. They are hands down the most helpful and most courteous people we dealt with while looking for a car. They were upfront and informative throughout the process, and never pressured us into doing anything. They let you drive the cars without coming along so you can actually discus amongst yourselves without having to try and be polite to salesman. I couldn't recommend this dealership more to anyone looking to buy a high quality used car in Quincy.
We have purchased a dozen vehicles over the years from Gary, Kirk and now Eric. We have always been treated with the utmost respect and they listen to our wants. If you want the truth from a dealership, we recommend the Hess Auto agency. If they don't have what you are looking for, they will find it. Honest shop!!
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