Our salesman Scott was very courteous and fun to deal with. He answered all our questions and i would not hesitate to recommend him or the dealership to anyone interested in buying a car.
Love my car, but......
by Bea from Harrisburg, PA
January 12, 2019
I love my Focus; bought it new. It gets great gas mileage and has plenty of pep (stick shift). I have about 180,000 miles on it and have just had normal maintenance done on it. But, I'm seeing a lot of rust on it and am not happy with that. It seems to be an all around problem with Fords--so I will not buy another Ford again. Going to look at Honda's instead.
I originally came in to ask about the new 2019 RAV4, for which little information had been disseminated to the dealers by that time. The only thing of which they were certain was the late December release date. Warren took the opportunity to tell me about the deals going on for the 2018 RAV4. I am no fan of the exterior styling of this generation, but Warren found me one that not only was colored to minimize the aspects of the body that bother me, but also include the things I was seeking in a new vehicle (AWD, better gas mileage, upgraded safety and technology features, etc.). He was able to answer my questions and had a much-appreciated sincerity. The last thing I wanted was to feel manipulated by a slick-talking salesman and Warren was the perfect salesman to deal with me. Overall, a pleasant buying experience and I am becoming happier with my purchase with each mile.
Excellent car. Currently have 95k miles
by Catxrod from Howe, TX
December 23, 2018
Excellent well built and very nice design. Great color-black champagne. Great looking when waxed. Extremely dependable. Great car for commuting or just enjoying the road. Would buy again in a heartbeat.
I found a car online and Gayle helped me with everything through email, which was the most convenient for me. It was a 4 hour drive for me and Gayle answered questions, took additional pictures and was able to give me a total cost upfront to help me decide if it was what I was looking for. He was very straightforward, honest and there was no hidden fees! When we arrived, the car was in better condition than I even expected, the tires were like new!
Highly recommend this dealer and Gayle, especially for people coming from a distance. No Games! All pricing and financing was confirmed before arrival. Car was accurately depicted. Was a pleasurable buying experience and was only there about an hour for the test drive and to sign paperwork. More dealers should be this easy! A++Thanks again!
by rkhonda from Pleasant view, UT
January 8, 2019
We love the comfort and all the bells and whistles
My husband likes the twin turbo for speed
I love the heated seats and park assist
The dealership was really nice. Lots of cars to choose from. The salesperson, Brandon, was a pleasure to work with. He worked to make the deal possible.
Taurus 2016 looks good - falling apart
by Fix Or Repair Daily-thats Ford from Danbury, CT
December 24, 2018
Constantly at dealer. Flatbed twice. 35000 miles for latest issue . Sensor(s) went between gas tanks and cut off engine at 55 mph on highway. Filled up tanks night before but only took 8 gallons. Read 6 miles to empty. No one told me car has two tanks and must be kept even. Dealer said to ignore dash. Car at dealer for a week.
Replaced wipers 4 x. Horrible shaking when on. Went to Advanced auto parts. Bought better quality wipers. Great customer service, great wipers.
Flatbed again. Battery dead at 35k. Cell in battery went. My insurance went up $20 a month!!! due to calling roadside service. Not my fault.
Oil changed every 5k miles as told. Tires worn to nothing left . Michelin - never have them again. 35k and tires are shot. Trim falling off roof. Dealer wants me to pay $178 for one side alone,!
I am so unhappy with this Taurus. More like a walrus. Bought this car at 5k miles. Colonial Ford, Danbury CT nice staff.
Bought a 2014 Ford Explorer on 01/05/2018, within 1 day had a plastic piece fly off the vehicle as I'm driving down the road. Called and text the sales guy, Brian Stout and explained what happened. His response was text me pictures of the vehicle.I waited 5 hours for him to respond. When he did he stated he would have to ask the sales manager. When I didn't hear back from him after 5 hours I called and stated if the parts are not fixed I'll be returning the vehicle. This got a response back from Brian that the sales manager agreed to fix the part.
Schedule an appointment for items to be repaired on 01/15/18 and was told we could pick-up car the next day. Received a call 4 hours later that car was ready.
Once we arrived the Service manager was very rude and unprofessional. Just handed us the keys and pointed outside "saying car is parked out there" We went searching for the car and had to set off the emergency alarm on the button to find the vehicle. Inspected the vehicle and found the part they replaced still was not fixed. Went inside and they stated this is a common problem and will send someone outside to look.
Guy came out looked at the vehicle and he too stated this is a common problem with the Ford vehicle's and they "just were not put together correctly" I'll need to bring the vehicle inside to fix it.
My husband and myself walked back inside the service desk and we waited for about 4 minutes then had to walk up and ask someone if there was a placed to sit while we wait. They pointed around the corner and stayed "yes in there".
The service all together was very poor and unprofessional! I have already told friends and family do not go to Ford City for a new vehicle and/or have any service done there.
Best Interior Design
by Jill from San Diego, CA
January 12, 2019
This truck is perfect. On the outside, it’s sleek and good looking, and it drives great, with better brakes and acceleration than my last car which was a minivan. The inside of this truck is everything I want, it has nice features like a touch screen that’s easy to navigate, but also an array of buttons so you aren’t stuck relying on a less responsive screen. The seats are large and comfortable and the interior is enormous.
Great experience buying my new (to me) truck here. I looked for months to find the exact vehicle I wanted, down to the color, trim level and mileage. I live a few hours away, so I was wanting to get as many details as possible nailed down prior to making the trip to see the car. Adrian was very accommodating of my various requests- additional pictures, vehicle history report, service documentation, etc. Everything was accurately represented when I finally saw the car in person - No hidden surprises. Closing the deal with Tim and Dan was very straightforward and issue-free. I could not be happier with my vehicle and the buying process.
The Platinum Edition F150
by WayneInParker from Parker, CO
December 29, 2018
Well stitched leather leather and wood trim accents, electronics everywhere. Take a high end sedan and make it into a truck. You can’t go wrong with the Platinum edition.
Everything went very well from my initial online inquiry to Brian Stout about the new F250 to making the final deal including my trade of my 2012 Ram. The paperwork process at the dealer was exceptionally easy and one of the nicest purchase experiences I have ever had for a new vehicle. I typically purchase on average 1 new vehicle every year for our family of 5 and I wish every dealer I have dealt with created as positive of an experience as Champaign Ford City. Because of the entire experience from start to finish it was well worth my 6-hour round trip! That's saying something positive about a dealership! Thank you Champaign Ford City in Champaign IL.
I love driving it more than driving my BMW
by Free at last from D.O.T. from Washington D.C.
January 12, 2019
It is great for getting around D.C. and no more harassment from D.O.T.
It has a very smooth ride .It is a giant van that rides and handles like a Cadillac.
Bought my new 2016 Lincoln MKX from Ford City and I love it! They made everything very easy and found the perfect car. The went and got it in Nebraska! Cody Warmoth was my salesman and I would highly recommend him to anyone wanting a enjoyable car buying experience.
V4 is a pouch, go for the V6
by HighlanderCrushMom from Green Bay, WI
December 21, 2018
Test drove both the V4 with turbos, don't bother...it's too big of a vehicle and takes 10 years to get up to highway speed. The V6 is much better fit for the size. Very roomy, excellent cargo space. Plenty of leg room in the back seat. I took out the SEL and Titanium and the leather is sharp and nav is easy to use. Prices seem very reasonable for the options you get. My only watch out is that this is a SUV not a cross over. Felt more like my husbands F150 than my Rav4.
So happy with my experience at Ford City! Cody Warmoth my salesman was excellent. He made the process easy and fun.
by GradyE from Cleburne, TX
January 7, 2019
Very comfortable, good performance, nice amenities. Having had the previous version of Sync, the Sync 3 on this model is MILES ahead in user-friendliness and options. The vehicle is very quiet on the highway and excellent on road trips. Very happy with the purchase!
Cody Warmoth found exactly what I wanted. A 2012 Dodge Ram that was in great shape. He was easy to work with and even delivered the truck personally from 2 hours away! I would recommend Cody and Ford City to anyone.
Very beautiful and room SUV.
by Daveww from Woodbridge, Va
January 5, 2019
The Ford Explorer Platinum has a very beautiful exterior that has the look of a true SUV not a roller skate like some of the SUVS out there.
Ben and Maloy were great! They made the process of buying a new car painless and easy. Normally, you would spend all day in a dealership, Ben had us in and out, what seemed, in a matter of minutes. A+ A+ Bravo!! 😘🤩
Fuel efficient truck that uses Flex Fuel.
by Dbryan51 from Chapel Hill, North Carolina
January 14, 2019
The truck was great on gas while still providing the power that Ford F-150's are known for. This truck has been incredible. Also has the ability to use Flex Fuel. Oklahoma Edition as well!
The sport trim which is what I have has a lot of get up and go. A lot of space it's easy to transport items as well as to switch between cargo space and 3rd row seats. Red noises a minimum handles well and curves thoroughly enjoy driving the vehicle
This guy is awesome and he cares about his customers! Last, he gave a great deal on a lifetime Volkswagen. Thank you so much for your time :)
Most dependable and useful vehicle I’ve owned.
by Fdcbugle from Woodbridge,va
January 11, 2019
Lots of room for anything. Interiors are comfortable and clean. The v8 has ton of power and it sounds like a dream. Not bad on gas considering it’s a big truck. Can tow just about anything, and comfy enough to put my two toddlers in it every day.
Our experience with Autotown was the best ever! A true example of patience, easy going and a relaxed environment to make a big decision. Maloy and Ben were very helpful, and generous with their time and expertise. It was nice to have Maloy to guide us through the process. We love our new vehicle and very glad we bought from Autotown!!!! Really Appreciate the Autotown Team! Greg &Patti
Worst car i ever bought
by Unhappy ford owner from Alvarado
December 24, 2018
Only postive thing was gas milage. Since i bought it its been horrible my seatbelt in back didnt work after a couple weeks. Ive done routine matiance at 20000 my transmision is slipping the ford place i bought it from never returned my calls
I am 100% satisfied with my purchase also my salesman has 110% helped me with any issues since my purchase I would totally recommend any one to this sales place. I have already gave my salesman business card to a couple of my friends
Salesperson did not push for added extras. I told them what I wanted and worked with me on negotiation. They made my car buying experience less stressful.
This car is very reliable
by Kristi from Harrisburg
January 10, 2019
I love this car. The style and comfort is good. It's clean, gold color is easy to spot in parking lots and the car is good on gas
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