Somehow there has been a review posted by supposedly me... This is NOT the case... I have known the general manager of this dealership most of my life... the sales process was easy, the salesman was a Delight to work with. He went above and beyond to try to get the car financed... We worked out a compromise that I would guarantee the vast majority of dealerships would not work out... this is an excellent dealership and people to deal with from MY experience...ANYONE who States or posts otherwise... Whether REAL or to elicit a reaction... Has never dealt with this dealership or has an axe to grind... The customer service was excellent... We were treated with respect and honesty up front... From beginning to end... I have no issues recommending the dealership to anyone... if you need a dealer that is willing to work and go the extra mile and truly earn your business... This is the one
Looked at a Toyota Tundra after starting with the smaller Tacoma ( had to see them up close to get an idea of size). They were pretty rigid on their prices even though they were, in my opinion, significantly higher than prevailing prices. Ex. They stayed thatbthe 2026 Tundra had “ just been reduced to $39.9k with 17k miles). I left the dealership and three was later it was priced at $35k!!! If it was closer to $30k, I’d hv bought it! Anyway, ended up buying a 2015 for $27 k from Atlanta. When I took out a loan at the bank the lady said she bought her car from R to buy cars at reasonable dice.Good customer service but not for the best deals.
I found the vehicle I wanted, contacted the dealership for information and made an appointment. A few days later I drove down, checked out the car with the helpful salesman, Scott and came to an agreeable price. the process went quite smoothly.
Duncan Ford was great to work with. Customer service was too notch. I had the privilege to work with team Lang up there, and I came all the way from South Carolina. Very friendly and would buy from them again.
Dealing with Duncan Ford in Blacksburg, I didn't expect any thing less than 5-star service. I have bought several vehicles from this dealership and have always been completely satisfied. The vehicles are always clean, I mean REALLY CLEAN. All of the personnel are very friendly and helpful. I'm very satisfied with the recent purchase from them.
by Henry Phifer & Karen Hill from Salem, Virginia
October 26, 2018
Emma Rodriguez was the best. There aren’t enough words to express how gracious, courteous and helpful she was throughout our entire experience. Duncan Suzuki with Emma Rodriguez have customers for life!!!
Thanks so much to Emma, David, and Jason!! They made purchasing the car we wanted so easy and actually fun to do. We will definitely be buying Chad a new truck from you guys in the future. Thanks again!!
I was looking for a SUV on line.
I found one I liked, I inquires.
Emma Rodriguez, responded and stayed on top of everything.
I went to see the vehicle, she asked questions ,the next thing i know .I was waiting for my credit to be approved. . Everyone there was very helpful and very nice. Thanks to you all
Was looking for a good used quality vehicle and found it at Duncan! They are great people to work with and will do everything to get you in a vehicle. Emma was great to work with, friendy and not pushy, treated me like family! I will return when looking for another vehicle and would recommend this dealer to everyone!!
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