Used Ford wagons for sale near Pigeon Forge, TN

Absolutely outstanding! It's been almost 10 years since I purchased a new vehicle and have never really enjoyed the experience. I reserved/ordered the new 2021 Bronco and prior to the hardtop delays was their #1 allocation outside of the 2 priority orders. Alison Brock handles their new vehicle reservations and did a superb job. Her attention to detail and always being available to answer my random questions via phone, text and email were greatly appreciated. I also really appreciated the several times where she simply mentioned "I'm not sure, I'll follow-up with Ford". Her transparency throughout this process went a long way and it helped to bounce different ideas off of her and to get her advice as a fellow Bronco reservation holder (i.e., switching to soft top vs holding out for the hard top and implications etc.). I did not envy Alison's position handling the Bronco orders as there was so much out of her and the dealership's control as they were dependent on Ford to replace MIC hardtops, delays in shipping etc. Also, the dealership sales staff was great to deal with at delivery including some last minute challenges with the PDI and car cleaning staff being out unexpectedly. Paul from the finance staff had all of the paperwork queued up ahead of time and definitely met my hopes of not being at the dealership hours on end the night of delivery. He was extremely knowledgeable and had the patience to answer all of my questions around warranties and maintenance plans etc. Additionally, I'm sure you've all seen the forums with all of the dealership horror stories starting to pop-up regarding ADMs (Additional Dealer Mark-ups) and surprise price increases at times of delivery. Andy Graves (General Sales Manager) communication was very clear and direct from the beginning and there were no surprises. We had negotiated a price ahead of ordering and the dealership stuck to it with no games. Given the crazy times we live in with the pandemic, combined with spending way too much time on the forums there was a lot of uncertainty and Andy eliminated any worries or concerns. I also contacted numerous local Ford Dealers and none of them replied as directly and cordially as Andy did (including one that tried to educate me on Supply and Demand and the impacts on pricing!). I appreciate your integrity throughout the entire process! In addition, with my daughter unexpectedly totaling her car we were left in a predicament being down a car and scrambling with the uncertainty of a delivery time for our Bronco. The dealership went above and beyond, not only providing a loaner car that could've been a Ford Edge or Escape (no offense :), but provided a sweet Cyber Orange Bronco for 2.5 weeks without hesitation. There is no hesitation in recommending this dealership and I plan to use them in the future (hmmm, I have a Lightning reservation.....) Thanks for all you guys do!

I just made my 3rd visit to this dealership and i can definitely say the service is amazing. From the sales dept to the service team, I know for a fact can get it done for you efficiently.

GREAT SERVICE, AND SALES TEAM. EASY, AND IMPRESSIVE! I WOULD SUGGEST THIS DEALERSHIP TO ANYONE LOOKING FOR A EASY, PROFESSIONAL, AND QUALITY EXPERIENCE.

Hardy Ford is very friendly and a great place to buy a new Ford.

Excellent from start to finish. I called and spoke to Patrick and explained that I was 3 hours away. He made the transaction very smooth and was always available when I had a question. Could not be more happy with the finance people as well. Thank you for a very pleasant experience!

First time buying a car online. Jeff Rick was great. He made the process easy and answered all my questions about the car. He sent me a video of the car as well. The purchase was quick and easy for being out of state. Just waiting for the car to be transported here which was also easy to set up. Thank you.

So far am very happy. The sun roof is the best. I love the leg room and heat and air work great. I have to say this is the prettiest car I have ever owned.

The entire process was seamless and they were all very transparent and helpful. Christian, Lawrence and Kevin all went above and beyond. Excellent customer service from start to finish!

I recently bought a 2011 BMW X3 and had it shipped to Florida. The car was exactly as described, and the entire process was smooth and fast. They even followed up to ensure it met my expectations! I highly recommend this business.

Denis was excellent,help us with process of purchasing BMW X5M, best salesman! Thank him for giving work!

I recently purchased a 2024 Chevrolet Silverado 2500 Custom from Sheehy Ford, and I couldn’t be happier with the experience. From start to finish, Jacoby (aka Big Merc) and Devon were absolutely outstanding. Their professionalism, knowledge, and genuine willingness to help made the entire process smooth and stress‑free. What really stood out was how far they went to make sure everything was perfect before I drove off the lot. They even made sure the truck had a full tank of gas, which is a small detail—but it says everything about the level of care and customer service they provide. I left the dealership extremely happy with both my truck and the service I received. I’d highly recommend Sheehy Ford to anyone looking for a great buying experience. Jacoby and Devon truly set the standard.

Bought a brand new in 2019 Transit Connect, since then we only had to change the brakes and oil !!!! Love this van. Works fine for our company needs. The money that we saved on gas alone is priceless (27/28 MPG). I decided to write this now because this is the only Ford product that didn't disappoint us. Hopefully they start making this work horse again soon.

Had a great experience at Herlong Ford. Libby was super sweet and made the entire process smooth. I definitely recommend checking them out for a friendly dealership.

Personalized experience with a smile. Everyone was great, and helped get me out of a car I didn’t like and into a car that I wanted. Thank you Envision Ford of Duarte!

I had a great Experience with Terrance Prides at Shottenkirk Honda he was very knowledgeable and I HIGHLY RECOMMEND and GREAT CUSTOMER SERVICE I MEAN WONDERFUL.

Tony Horton was my salesman. I gave him a price range and somewhat of an idea of what I was looking for. He found the perfect vehicle for me! He did a great job working within my budget. Would recommend him and this dealership to anyone.

Good little van for maintenance work. Wont haul all my tools, but enough to get most jobs done, including a 5x10 trailer on the back with no issues.

Great experience great team Recommend for new or used car Very knowledgeable sales Rep Adrian the best

My experience buying my 2026 Escape ST Line Select at Packey Webb Ford was outstanding!
 I am happy with the selections, colors & transparent pricing for my purchase. Over many years I have purchased vehicles from Packey Webb Ford-always professional, friendly & no pressure experience. That is the reason I keep going back to this great Ford dealership! Charles Franz is a great sales consultant. He is professional, detail oriented, listens to the customer & very knowledgable! He was honest & transparent, making a Great Sales Experience for me! Clearly Packey Webb Ford and their staff set the bar high across the board, for a great customer experience! To me, Simply the Best Ford dealership!

I hadn't had a Ford in years but I'm happy with my Transit Connect Wagon. Previously owned a Honda Element but the Connect has done its job.

CHRIS and marcio were incredible. Their service is beyond beyond even though I didn’t buy the car. It was not because of anything they did, it’s just when I factored in the transportation to the northeast it just didn’t make any sense if I lived within 500 miles of them I would buy from them all the time they are the best of the best whoever trained them also should be commended Joe ct Former new car dealer for 50 years

This Van is pretty cool I have lots of leg Room the vehicle have lots of power I really enjoyed the color, And I like a starting options from my cell phone.

The customer service, sales staff and business manager all very friendly and helpful and with short notice arriving late in the day they were able to accommodate our unique situation and process our purchase, driving a great car home that evening. Thank you Great job!

Overall great experience. Friendly on the phone and called me as soon as my truck was on the lot. Professional and friendly from start to finish.

The car was actually moved to Sunrise Ford. My experience with that dealorship went well with only a few hiccups during the initial sale.

CJ was a great salesperson; he gave us a five-star car buying experience, I really recommend.

I purchased my 15 passenger for my daycare and it was a phenomenal vehicle. The kids loved going in field trips and it was the perfect size for all of us with a couple added parents. I would recommend this vehicle!