Mark, Rob, Rachael and they entire staff were great to deal with. Everyone was friendly, helpful and knowledgeable. I will highly recommend Sherwood to others interested in purchasing or leasing a vehicle. I look forward to dealing with your staff for many years.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Very quick and thorough, great experience, vehicles in great condition like pictures show, TRUE customer service, offered top dollar for my trade in. Overall wonderful experience and time well spent, I would highly recommend this dealership to anyone who is sick of the run around and headaches from dealers who just dont care about customers anymore. Thank you again staff and owner of Montage Motors.
i recently purchased a ford f 150 pickup truck from montage motors & was very impressed with the whole team there. from start to finish they were great to deal with. no pressure to buy and they try to answer any questions that may arise. even immediately after the purchase something they could not have known about happened and they were very quick & responsive to address the situation. i'm very happy with my purchase there & think you will be too.
Sean was very easy to deal with. If you're not into playing the usual used car buying games, go see these guys. All the staff were very friendly. Love my Truck and I am pretty sure they are the type of people that stand behind their vehicles.
This is the second vehicle I purchased from them. They were extremely helpful both times. They worked hard to make sure I got a good loan offer, and we're very helpful with any issues that might come up after the car was purchased. Highly recommend to anyone
Purchased a used car and it was the most satisfactory experience I have ever had with a dealership. Excellent customer service, they answered any questions and the financing was easy and quick. Thank you I love my new Chevy!!
Small dealership with super friendly family atmosphere. Salesman Chris Spaulding was out of sight and great to deal with. No high pressure sales tactics at all. 30 minutes to close the deal and an hour of friendly conversation. Purchased vehicles from this dealership in the past and would highly recommend.
This is the best location to find gently used pre-owned vehicles! Kate was an amazing help and Chris is not just a great businessman but a very caring human being! We were so blessed to have been guided to Snell's! We got the best deal and Chris moved mountains for us to make this possible! Thank you so much!
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