My daughter recently bought a car from Don Marshall in...
by annettenorfleet from DealerRater.com
July 19, 2018
My daughter recently bought a car from Don Marshall in Decembert 2012. She highly recommended that I check out this dealership before looking anywhere else. I was nervous to buy a new car but I have to say that Fred Owings worked well with me. I did not feel pressured to buy a new car. I appreciate him being patient with me through the process. I'm very pleased with the deal I received.
We were on vacation from Nyc with my wife enjoying West Virginia when our car started shaking and baking and could barely move without severe shaking. Being that this was our sole means of transportation too as well as BACK from our trip we were distraught and didn't know where to turn. This is where Mike in charge of the service desk and Nissan stepped up and in. After explaining our dilemma to him even despite there shop being very full and busy with other repairs, Mike prioritized our car. Took some doing to find out what was wrong but after some serious diagnostic challenges it was concluded to be the rear drive shaft. Parts were ordered and our car was fixed within two days time. All the time Mike coordinated with us a car rental place so we could still enjoy our vacation, supplied status updates when I called which was several times and again had our car repaired as soon as possible. This was important to us as if its early in the day when the parts arrived and car repaired we would not have to spend more money on a hotel as we would have had to pay another night if it had not been repaired early in the day. His patience with us, kindness and empathy went a long way to turning a bad situation into a bearable one. He even assured us we would be fine the trip back 570 miles to Nyc with a new rear drive shaft, and we were!! Car ran like a top and we arrived home tired but safe and sound. Hats off to Nissan and their mechanics, employees and especially Mike at the service desk for showing us some southern hospitality and great customer service in our time of need.
We have worked with Barker in Lexington twice now and each time was a pleasure! They really do make buying a car EASY and stress free!!! We knew what we wanted. They had it, so we got it! Andrew Fjelde was amazing with getting us into our minivan! Communicating with my husband all day so all we had to do was show up and sign the paper work! Nik Backus is the best to work with when it comes to the financing! Excellent customer service, very organized and very helpful! Thank you Barker, we look forward to many future purchases with you!!
I bought a brand new 2015 Yukon from Dave Cross. They have always been accommodating to my needs and any issues I have had. I was just in with an AC issue and they didn’t disappoint. I was given a loaner for the day and they had it fixed that day. Miles and Jason were super and Dave always treats us as friends. We will never buy a car from anywhere else. Happy customer!! Xoxo
My lease was expiring soon so I was combing the area GM dealers while looking for my next car. Even though they were a bit of a distance for me they provided the best pricing and best customer service of any of the dealerships that I visited. My salesperson David went more out of his way to make sure I was comfortable with the car and the purchase than any salesperson that I've ever encountered. Everyone that I came in contact with at the dealership was excellent and I would highly recommend checking them out!
My son and I have been buying new trucks from Robertsons GMC for over 14 years and have never been disappointed. We keep coming back for the great service and the friendly reception we get every time we enter the dealership. Mark Lowney is outstanding with his knowledge and courteous handling of all our transactions. The service crew are professional and very helpful. I highly recommend Robertsons for your truck needs.
Got a postcard from GMC saying that my truck needed to be brought in for a recall and that the service *re-programming the ECM* would take anywhere from 20 to 40 minutes. I made the appointment and it took nearly 1 1/2 hours to get my truck done and pressing to get back to work. I could see the service men and customer service weren't motivated nor eager to please their customers from the moment I walked in. I was rather disappointed when I got that treatment.
It was a pleasure purchasing another new vehicle from this dealer. Cameron Stevens was my salesman. He was very well informed and attentive to my needs. I will purchase my new cars at O'Brien Motors. They are extremely easy to deal with and customer satisfaction is Number 1 with them.
excellent service than k you for making service so easy
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