Getting a car repaired is never fun but Dan Tobin???s Bidy Shop made it a pleasant experience. From Brittany at the front desk to all the people in the office, the transaction was handled professionally and with courtesy. The car was delivered on time and looks like new!
The Customer Service representative I worked with in the Service Department, Steve, clearly viewed customer service as a top priority. I found him to be friendly, considerate of my time and comfort, efficient and professional. I have been having problems using my rewards account. Steve went out of his way to help me. He called someone to help me and offered information as to the email they have associated with the account.
My service advisor Drew was very cordial and respectful. He was sensitive to the cost of this major service and ensured that I got the maximum benefit of my applicable coupons. The work was completed in one morning despite the fact that one technician called off for the day, causing Drew to juggle his schedule.
This was the BEST experience I have ever had purchasing a vehicle. I spoke with my salesperson, Humberto, by phone about a vehicle I was interested in. I went ahead and scheduled an appointment to stop in and check it out. When I arrived he was waiting and ready to answer all my questions. He was extremely knowledgeable and helpful. He was great to work with!! And just when I thought it couldn't get any better I worked with Casandra for the financing. She worked her magic and got me a great interest rate!! I was completely done and driving off the lot with my new vehicle in less than 2 hours!! NOW that's what I call GREAT customer service!! My family will be back :)
My husband and I visited Chesrown the Sunday prior to Labor Day and they were extremely busy given they are one of the few dealerships open on Sunday and it was a holiday weekend. Salesman Joey Powell assisted us as we test drove several vehicles and ultimately purchases a 2018 Chevy Silverado truck. Joey’s patience, product knowledge and sales approach coupled with Chevron’s ease in transacting business made for a pleasant buy/trade vehicle experience. We highly recommend Chesrown to those contemplating a vehicle purchase. Customers for life - the Queen family.
I normally hate car shopping and have been stressing about going because you always get a pushy salesperson that tries to put you in a vehicle you don't want and then tries to tell you that purchasing a vehicle is a good investment.... let's be real here, no car is a good investment. A couple guys I work with mentioned going to Chesrown in Delaware so I decided to check them out. I love the fact that they offer free oil changes and tire rotations, and the selection of vehicles was great. I found the perfect car for me and drove off the lot the same day with it. My sales guy, Shayne, was friendly, down to earth, and easy to talk to. He kept us laughing through the process and kept us updated on things (paperwork, etc.). I've had my car a week and so far no issues. I would definitely go back to Chesrown and recommend Shayne and Chesrown to anyone I come across.
The guys there were so great! Kyle was our salesman. He was polite and friendly they entire time. So easy to talk to. My child loved him. Then signing the papers we had a gentleman print out papers for my kid to sign so he felt included. Seriously such great service. We left very happy.
Highly recommend Lance. Great experience. Very professional, laid back, and not pushy. Answered any and all questions. Also, used sales manager was also helpful and worked with us on a price. I'm very happy with my purchase as the car came very clean and detailed as promised. Bonus, Lance filled the tank up with a full tank of gas! Thank you Lance and Honda for making my experience great.
This was a nice place to buy a used car. They let me test drive the car on my own. They provided all of the information I asked for. They were reasonable when it came to negotiating the final price. My biggest critique is that when it came to doing the paperwork, they pushed pretty hard to sell several types of additional coverage. Be strong and direct with your position and they pretty quickly reduced the prices of the coverages. Overall this was generally a good experience. Also Licking County has a relatively low sale tax especially if you’re coming from Columbus. The drive is definitely worth the effort.
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