Brian Ballagh has been my go to car and truck guy for almost 19 years. He has amazing product knowledge, is a hard worker and gives great deals and service.
Very comfortable but MPG is terrible.
by DMJ60 from Endicott, NY
January 1, 2019
Very comfortable. Many usb, 12v receptacles. Very large storage space. Nice being a bit higher than other vehicles. Rear window tint is great for night driving. But only 14.0 MPG.. Mileage is way worse than expected.
Excellent service consistently! Theresa and the Service Department do a wonderful job making sure my vehicles run smoothly. I put 300,000 miles on my last vehicle thanks to the excellent service. They are always pleasant and the prices are very reasonable. So much appreciated! Thank you guys!! Victoria Dawn Shelar
by Car buff from Ft. Myers, Fl
December 9, 2018
One owner - non smoking - 22 inch wheels. 3rd row seating. Beautiful color. Soft leather. Great ride. Navigation is up to date. Envy of the road.
The salesman Dean was excellent. He was very personable and engaging. I would definitely recommend others to this dealership as I found them to be professional and courteous. The finance officer, Rob, was also excellent.
Most comfortable and reliable vehicle for travel
by 1brdbrn! from Peoria, IL
August 18, 2018
This truck is so comfortable to travel in with the electronic suspension, air conditioned front seats, heated quad captains seats with lots of legroom, and plenty of room in the back for gear or 2 more passengers
Jesse Guerra helped us as we considered several different brands of vehicles. Jesse and the team at Franklin found us the vehicle we wanted. We are pleased with the service of the sales team at Franklin.
The 4 cylinder is a low maintenance SUV
by Serginho from Killeen
December 31, 2018
The past 4 years with this vehicle have been reliable. I've been able to save gas while having the space to move around with family or to other cities, the interface is simple and straight forward, so knowing when a oil change is coming to maintain the vehicle to good performance helped me a lot.
The power steering is electronic so there is no need to check for fluids there, the wheel is always soft and easy to drive.
Excellent customer service! Everyone is so friendly and helpful. Chelsey was great and so was the guy who shuttled me to the mall. Didn???t catch his name. Gentleman in customer waiting area was great too!
Love this truck
by Jeanasfun from La Crosse, WI
December 26, 2018
Overall this truck is fantastic and very comfortable. The only thing I don't like is the 6 speed transmission, but you can't get away from that anymore in any truck. The reasoning I'm sure is to get better mileage, but it only really helps on the highway. In town they just seem to shift up too fast so if you need to get on it, there is a bit of delay and it feels cumbersome. Some have 8 or more gears now and I can't even imagine how they respond. I'd prefer to suffer the mileage on the highway to go back or a 4 speed transmission. I love the step in the bumper to get in the back as well as the lighting in the truck bed. Really everything else on this truck is beautiful.
James Campbell did a great job getting my truck fixed, had a small problem after getting it back, but service center followed up and completed.
Best SUV on the Market
by Mick from Healdsburg, CA.
January 8, 2019
The GMC Denali is wonderful for a family with comfortable seating for 6. Great for Road Trips. Second Row bucket seats. Entertainment System with a DVD back seat screen. Nice alloy wheels come stock on the Denali along with many extras that are optional on other SUVs.
Had a blowout on Sunday afternoon. Called Franklin's Wendell offered to come right away but due to no one there to look at it we decided to wait till next day. Wendell came with rollback nextt am. Chelsea kept me informed of what was going on with my car. Wendell brought my car back on Wednesday and he picked up my truck for service. Returned truck on friday. My Cadillac rides like it did when new. I was treated coureously and in a polite professional m anner. The way I was treated helped make a bad experience better. Franklin's definitely has my business and appreciation.
Love the GMC brand
by James VanRaden from Moorhead, MN
December 26, 2018
I’ve had the vehicle for a short while. Thus far it’s smooth sailing except for the Driver’s side seat warmer.
We’ll see how much of pain in the patootskie it is to get it rectified but overall I’m happy with the vehicle.
I’ve received a lot of compliments on it and am proud of the image it portrays for my General Contracting company.
A+++++! Morgan was super helpful and very responsive to emails, texts and phone calls. We finalized our deal quickly despite living 3 hours away from the dealership! Thank you for all your hard work Morgan!
Great truck for the money
by TonyMN87 from Montrose, MN
January 3, 2019
I got a great deal on this truck! I wish half ton trucks had a stance more like a 3/4 or 1 ton truck. But this is an amazing truck for the value!
The best group of associates I???ve ever come across at a dealership. Stephen Franklin???s and all of his employees go above and beyond to make your visit unforgettable.
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
We bought an immaculate 2013 Pathfinder from Jordan Fox at Paul Thigpen Ford. He was polite, knowledgeable, and easy to talk to. He conveyed our requests to the finance dept, and got us right where we wanted to be. I would definitely purchase another vehicle!
The most beautiful vehicle everrr
by Jennagrace333 from Traverse city mi
January 10, 2019
This is the best, most beautiful and coolest vehicle I’ve everrrr owned . It’s gorgeous and drives soooo Majestically!!! I’m amazed and in love with this truck ahhhhh and the dealership I bought it from Grace Motor Mall I cannot day enough good things about them !!!
I came to this dealership looking for a used truck that would fit my price range. The staff was very helpful in outlining my options and helped me find a vehicle that fit my budget. It was a calm and relaxed sale and they didn’t push me into buying something more expensive. Great place to go to get a vehicle, new or used.
by Elaerin from Sharonville, OH
January 7, 2019
I’m waiting to sign the papers to buy a 2015 Acadia AWD SLE-2. Took it for a test drive and it has what I want for my family. I can’t wait to take it home!
The service department staff went out of their way to be courteous and helpful. The service was performed in a timely manner.
Best truck I ever owned very reliable and good MPG
by Allencasal from Dunmore pa
December 2, 2018
This was a tow vehicle for me. Living in NEPA lots of mountains and two lane roads. Never let me down good power and good brakes. Felt very stable when towing my boatbor travel trailer. Also very good MPG with 5.3
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