Had oil changed, tire rotated and multi-point inspection done. Service center indicated that my brakes need some work. Service rep was keep me informed of progress and any issues. Overall service I am please with it. what keep me from giving a five stars brake pads they had in stock where not the morpar but another brand. Not bad but not as good as the morpar.
When I walked in I was greeted by very nice well mannered men. I was walked to my destination. Everyone who I came in contact with greeted me with the warmest smile. Blake was very informative and made me understand the importance of my money spent. I was offered water. Upon leaving the office I had to remove my dealer tag to an install on the Infiniti. Out of nowhere a gentleman came OUTSIDE to assist me. We couldn’t make it work I was pulled into the shop. At that time EVERY ONE who wasn’t busy came to assist me. This is the type of treatment that I was born to have. I didn’t know that 1st class service even existed anymore. I’m a Porche driver. I’m definitely switching to infinity for my personal vehicle. It doesn’t get any better then this. I see why Infiniti Is forever
Everything about my car buying experience was great!! I am telling all my friends! The sales manager, Tony was great to work with. And our salesman answered all of our questions. He went to the car with us and went over all the features with us. They all went above and beyond what I expected. I was blown away. And I love my new car!!
I really don't know where too begin with the young lady Omni on today...she was my friends saleswoman but I had purchased a car over the phone the information that she had given my friend I told her I had been explained any if that she began too be my saleswoman as well..I can really write a book on her today But, just know with a person like Omni you will have customers coming back...Very,Very Friendly ,Excellent customer service, Explained the buying process thorough!! I felt as if I had been knowing her forever!!!! Satisfied Customer I am!!!! Thanks Omni Binion!!!
Our sales associate Bill Weed did an excellent job in locating exactly what I wanted. I had a very specific wish list of "must have" items and he found exactly what I wanted. I took several of his business cards and will most definitely recommend him to others. He was delightful to work with. Overall great experience! Thanks again for all your hard work Bill!
I had been all over Covington Pike with a very nice down payment, ready to buy a nice used SUV. I had absolutely awful experiences at Jim Keras Nissan/Subaru and Gossett Kia. I had never been to a CarMax so I figured I'd give it a try. I walked in the door and right away Mary Wilson greeted me. She was amazing! She showed me everything I asked for, was very honest, not pushy, very helpful, perfect. I was torn between 2 and she printed off every fact she could find on both and let me side-by-side compare. I was thrilled to buy a car from her. Every employee was very nice and seemed to like their jobs. She stayed with us every step of the way and made it as easy as possible. I will be going back in the future and telling my friends. Thank you Mary!!
Ron the salesman was very helpful and honest with our buying process, Dean made things even more easier this is the only time we have went to buy a car and didn't have to spend all day and night, get the run around about the numbers and be told a bunch of lies, this is the place to come if it can't happen here it can't happen.
My salesman Richard Johnson was the best. Very professional, always responsive and made my experience so easy. I will definitely return and recommend him to all my friends. Thank you! I love my car!!
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