Overall my past experiences have been favorable. However, I recently took my Cadillac CTS in for an oil change and while driving to work two days later, I noticed smoke coming from my exhaust and pulled over only to find I had no oil registering on my dipstick. I had to have the car towed (my expense), back to the dealership, where they admitted that the oil filter was not sealed and caused the oil to leak out of my engine. I was informed it caused no damage to my engine (I hope that's the case). I take my vehicle to the dealership because I believe that is the best place to care for my Cadillac and I am willing to pay the extra dealership costs so these things don't happen, and my vehicle gets the best care suited to my Cadillac needs. I was a bit frustrated that the dealership did not ask to have my towing reimbursed, not to mention the $1000.00 that their mistake caused me to lose in business income from having to miss a day's work.
THIS IS MY 5TH NEW TRUCK PURCHASE FROM TED & BILLY & JORDAN AT ALFRED MATHEWS IN MODESTO. I USE MY TRUCKS TO PULL A 30 FOOT HORSETRAILER, SO THIS TIME I PURCHASED A 2016 4X4 DENALI DIESEL DUALLY, AS USUAL THE STAFF TOOK EXTRA CARE AND TIME TO SHOW ME THE BENEFITS OF THIS AMAZING TRUCK. THIS DEALERSHIPS OWNER PAUL HAS DONE AN AMAZING JOB HIRING THE MOST KNOWLEDGABLE STAFF AND MAKING THE DEALERSHIP LOOK AMAZING AND COMFORTABLE. THE SERVICE DEPARTMENT JASON AND CREW ARE AWSOME AS WELL.. THANKYOU ALL VERY MUCH OWNER PROTINT WINDOWTINTING & MODESTO GLASS GLEN KEENOM
It was my first time buying a car and it was a great experience I was not pressured in to buying car by the salesperson or dealer they were straight forward with me I was helped in everyone way needed to be thanks to Thalton Allen from Alfred Matthews GMC! Thank you and I do recommend this dealer!
I have purchased 5 vehicles from Sanborn in the last 10 years and will buy my next 5 vehicles from them. The customer service is amazing. Craig is a great salesman. Very low to no or pressure, makes sure I got what I wanted and not just sold me what he had on the lot. Paul is great to do business with and David in finance is also great. I can't say enough for these guys. My wife love her Impala and I love my Silverado. My mom just bought a Cadillac from them and she had just as great of an experience as I did.
I have been a customer for years. I have to say with the new management team, and one particular salesman (Scott Fitzgerald), they are a hundred times better than any of the surrounding dealers. Scott made my car buying experience very enjoyable. There was never a point when I felt pressured. Scott was very patient in showing me all of the new features of my truck, and has answered every follow up question I have had. The service department has been very friendly and has offered to pick my vehicle up and deliver when I needed to have the oil changed. I highly recommend anyone who is in the market to contact Scott at Sanborn. You will not regret it.
Our service manager, Nick Trejo, was excellent: very professional, knowledgeable and courteous. The repairs were completed in a timely manner. I would certainly recommend this dealership to other people.
Overall customer experience was great. The cars are priced well. Finance manager was very informative and well versed on the products.
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