I required a loaner car as my airbag recall was tended to. Very pleasant, called me about my inspection sticker. I approved to have it done. I received a call half way through the day my car was ready. Loved being informed.
All 4 tires started to leak air at the same time, fronts being the worst in that they fell out of spec for the FR tire within 2 days and 4 days for the FL. Rear tires also lost air but would take much longer to go out of spec.
Aluminum rims were causing the problem die to weather corrosion.
Turned car in ! 9 AM, had it delivered back, repaired, in about 3 hours. Excellent Service and Quality.
It is always an enjoyable experience at the Mort Backus & Sons dealership while waiting for an oil change. Nice atmosphere in the lounge area including coffee and other drinks, soft seating arrangements and a tv to entertain. I am always greeted by all employees who go out of their way to say "hello", maintaining the legacy of the establishment as taught by Mr. Mort Backus in his early history and maintained today. More organizations should adopt these simple but much-appreciated measures for their customers.
Not just this visit but every time we go there we are treated with courtesy and professionalism. This time it was the body shop, in the past it was the service department, and sales. Can't say enough good about them.
Great Place,comfortable and up front and friendly.
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