We must give the highest praise to the two salesmen that helped us with the purchase of our new Mercedes Hunter Hamilton and Larry Campbell. Purchased the car February 3 and went back today to ask a few questions Larry could not have been more accommodating to get our needs met. Kennth and Marjorie Chism
I noticed the exact model I was looking for at James Motor Company online and submitted an inquiry. I was promptly and courteously greeted by Scott Stoess and thoroughly informed about the vehicle. (He made sure I knew everything there was to know) As I was out of town and the purchase would require some travel we were able to sort out the particulars of the deal beforehand. When we arrived I was even more impressed and politely greeted by a few members of the staff. We completed the test drive and the vehicle was exactly as described. After a quick transaction I was on my way with a new car and a big smile on my face. I've purchased a lot of cars over the years but I've never experienced this level of service in any transaction, I'll forever be impressed with James Motor Company and a big thanks to Scott Stoess for his hard work throughout. 1/20/18
I live in northwest Georgia and first met Mr. Burns over the telephone. I was interested in a CPO the dealership had listed. Over a period of two weeks we had a deal that I considered very fair. When I met Mr. Burns at the dealership, I found him to be extremely polite, very thorough in teaching me about the car and making sure I understood. Thank you Mr. Burns, I really appreciate your making this such an enjoyable experience. 12/16/2017
I purchased a GLK last year and just wasn't satisfied with it. I called Derrick at the dealership and expressed my dislike of this vehicle and asked him if it would be wise to trade it. I saw a C Class online and thought it may be a good fit for me. Derrick asked a lot of questions and listened to my wish list. He found the perfect car for me and also suggested I lease instead of purchase since I like to trade cars every few years. He gave me the best deal and found an E300 totaled revamped car that I love. Thank You Derrick for making me a happy, satisfied client.
I had a wonderful experience in purchasing my GLA mercedes that was ordered from scratch from Mr. Burns, who was very attentive to every detail in my car. Mr. Derrick Burns made the whole experience very smooth and easy and he was patient and extremely helpful in every way! Thank you for everything. Mariam
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
I had an excellent experience buying my car from Mercedes Benz , our dealer Mr. Derrick Burns was extremely helpful and answered all our questions, his advices were priceless and he made the process of buying my new SLK extremely smooth!. I highly recommend Mercedes Benz and Mr. Burns for any new customer.... at both professional level and personal levels. I will definitely contact him whenever I decide to buy new car in the future! Thanks Mercedes Benz!
The overall experience at Don Franklin Nissan was excellent. I purchased a new 2017 Nissan Murano and I could not be happier with the excellent service and the overall buying experience at this dealership. The sales associate you helped me was Greg and he was awesome. He went above and beyond to make sure the deal went through the same day. I would highly recommend Greg and Don Franklin Nissan to all!!!!
We just bought a 2017 Nissan Rouge from Don Franklin. This was one of the best car buying experiences we ever had. Mark Watson was great. He listened to what we wanted and didn't try to push us to something we didn't want. There was no going back and forth with the price or our trade-in. I would recommend Don Franklin to everyone.
Just bought a used car from Don Franklin. Chris Walls was our sales person. He was great to deal with. He listened to our desires in a vehicle. He was knowledge of the vehicle particularly the "bells and whistles" and assisted us in getting to know the capabilities of vehicle. Thanks Chris for your great service!
We were looking to purchase one vehicle only and instead left with two! Everyone was so patient with me and my family, I had my kids with me and Chris Walls was so patient and understanding. Customer service is beyond expectations and everyone went an extra mile to keep my us satisfied. Right from the beginning, Chris worked with our price range and was very patient bringing us cars to try so our kids (yong kids) wouldn't have to walk. He was able to get us two cars with a trade in that we owed money to within our price range. We were shocked when he said it was a done deal! There's a room in the back with drinks , food and games for kids and after purchasing two brand new vehicles and trading one in it was a much thanked feature of the dealer. Chris walls was able to make a great business for us and we are so happy!!! Thank you Chris !! We will surely do business with you when our leases are up and I will recommend you to anybody who is search of a new vehicle. Thank you again ¿
My salesman, Derrick Burns, went above and beyond what I'd ever expected. My first Mercedes purchase was so easy and pleasant! Shortly after my purchase, I brought my car in for an unusually strong chemical odor coming from the vents. Eddie and Derrick drove the car to try to pinpoint the source. They kept my car in the service department until they were satisfied that the issue was resolved. Most importantly, Derrick called me each day with updates. I'm so happy to have my car back now odor-free!! An A+ from test drive to the first service appointment!
This is a great place to get your car. We went in right before they closed in the pouring rain and Chris Walls took great care of us through our car purchase. I would recommend this dealership to anyone.
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