Friendly helpful and great service provided information that was needed and service was very quick and efficient would recommend them
The most beautiful vehicle everrr
by Jennagrace333 from Traverse city mi
January 10, 2019
This is the best, most beautiful and coolest vehicle I’ve everrrr owned . It’s gorgeous and drives soooo Majestically!!! I’m amazed and in love with this truck ahhhhh and the dealership I bought it from Grace Motor Mall I cannot day enough good things about them !!!
The service manager allowed me to talk directly to the service technician about my problem with my new truck. Im a hands on guy, and this helped me understand the process that fixed my problem.
It’s already paid for itself
by DocMurf from Ellington, Ct
October 20, 2018
Very comfortable truck that gives everyone plenty of room. It rides very well. This truck demonstrated its reliability very capably while we were at dog show in Virginia. The grounds were saturated already by hurricane Florence and another storm system dumped more rain for an additional three days. It turned the fields into a slick liquid mud that left everyone around us stuck. Our truck’s 4 wheel drive system made quick work of the situation and we were mobile and able to get out. I did spend the next day with a power washer dislodging the mud caked on the underside but we did not get stuck.
Brought my Silverado in for a service recall , Work was completed in less than 30 minutes and I was out ans on my way . Great , fast Friendly .service.
Two week review
by SC_Trucker from Fountain Inn, SC
January 6, 2019
I have only owned my 2016 GMC Terrain Denali v6 for two weeks now but I absolutely love it! It has a comfortable ride and plenty of room for 4 adults. It can hold 5 people, but to get three in the back I'd think they would have to be slimmer adults, or kids, to sit comfortably. The middle console is really deep, up to your elbow deep. I'm tall and with the seat back you have to reach for the door controls. I'm constantly letting down the back window by mistake when I'm trying to let down the driver side window. The remote start and heated seats are wonderful on cold days! There is a slight vibration when turning the wheel from park. I took it to a dealership where they told me this is a known issue with the V6 Terrain (the 4 cylinder doesn't have this issue apparently). Other than that, so far so good! It has back up camera, blind spot monitoring, lane departure warning, collision warning with brake assist and other safety features. My other vehicle is almost 15 years old so it's taking me a while to get used to all this new technology!
This is a very fine facility with friendly people.
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Convertible and quick
by Frey,Terry9 from Mesa
January 13, 2019
This car is exactly what we were looking for ... It fits all our needs and than some thank you Ryan Shippy for listening ......
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
Best Pickup I Think in its Class five star rating!
by GMC Lover from Washington DC
December 25, 2018
This Pickup drives Wonderful I Truly recommend this vehicle to anyone interested in buying a Pickup truck, good on gas suspension is sound good power! Plus Great Look, The people at Capital Auto was very Professional!!!
Excellent experience. I can only say positive things about everybody. I will return to this dealer again and again.
Beats all other models in it's class.
by Keith from Coral Springs, FL
January 7, 2019
Hands down, there is no other Full size SUV like the GNC Yukon "Denali", not even Cadillac, let alone chevy low end Tahoe and Suburban. GMC IS, PROFESSIONAL GRADE. Real Leather, Real Wood, not plastic and real metal on the dash. Won't find that in Chevy. Looking forward to my next one.
Overall experience was nice, service was done in a timely manner after it was confirmed the I did qualify for oil change.
Love this truck
by Jeanasfun from La Crosse, WI
December 26, 2018
Overall this truck is fantastic and very comfortable. The only thing I don't like is the 6 speed transmission, but you can't get away from that anymore in any truck. The reasoning I'm sure is to get better mileage, but it only really helps on the highway. In town they just seem to shift up too fast so if you need to get on it, there is a bit of delay and it feels cumbersome. Some have 8 or more gears now and I can't even imagine how they respond. I'd prefer to suffer the mileage on the highway to go back or a 4 speed transmission. I love the step in the bumper to get in the back as well as the lighting in the truck bed. Really everything else on this truck is beautiful.
Great buying experience from don franklin gmc in Lexington ky. Our salesman Steve was excellent.
The best truck I ever owned
by Kennyrooh from Collinsville, Illinois
January 3, 2019
My 2017 GMC Sierra SLT is the best truck I ever owned. The headlights are very bright making it easier to see at night with the automatic highbeams. The Bose radio has excellent sound. I average 20 miles to a gallon in the city. The seats are very comfortable and the back seat in the crew cab has plenty of room for adults. The interior is very quite. The parking sensors and lane guidance system work very well. Yes, I love this truck.
Been denied by every dealership I've ever been to. Andrew Elam was the salesman I went to and got me in a bran new car no problem. I will be back for future purchases
Confidence inspiring handling
April 26, 2018
15 years old, and 80k miles. It's a great truck, probably last the rest of my life. Been wrecked by being rear-ended by another pickup and rebuilt by an excellent body shop - and you'd never know it been hit. Minor nits: sensor on top of the gas tank quit working, $49 part but hundreds in labor to drop the tank and replace. Speedo cluster replaced under recall. Delco radio CD now fails to eject CDs, even though it has hardly ever been used.
I just leased my second vehicle at this lot yesterday, and let me tell you, everyone here is awesome! Larry Rose, Kameron Huffman, and Rocky Ram are all THE BEST and each one of them went above and beyond, and bent over backwards to make sure I was happy with every detail of my lease. I will definitely continue to travel from Lexington to Frankfort to do my vehicle business. And, will most definitely be referring family & friends here as well! Thanks so much guys! You really did make us feel like family!
Best truck out of about 25 that I considered.
by LLL from Dallas, Texas
January 11, 2019
This 2013 GMC Sierra SLE rides like a luxury car.
Low road noise, smooth ride, great features, looks good, and is very comfortable.
Great service, I went looking for a car and left that same evening in a brand new 2018 HR.V. I have never had a better experience buying a car than at Honda of Frankfort. Amazing sales people and amazing willingness to make the deal.
by Mattlnn10 from Mifflinburg
December 27, 2018
Overall the style an sleek look is nice however the famous 2.4 engine is a night mare an constant headaches constantly check engine lights or another issue which gmc an the dealership refuse to make right
Fantastic to work with Eric on Kameron on our truck purchase. It was smooth, no hassle! Very quick start to finish. Thanks for a great job by all!
Very stylish and roomy, nice ride.
by Tom from Boyertown,PA
December 22, 2018
This car is head and shoulders above all the others I looked at in it's class. The V-6 is very powerful and gets 25 mpg on the highway and 22 city. I highly recommend it!
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