Great buying experience. Courteous and friendly staff. Purchased a 2008 Ford Fusion. Very clean and well maintained car. Car Fax report. Car was well prepped for the sale at a very reasonable price. Can't say enough good things about my buying experience and this place of business. Just what I needed.
I went into Price Honda for an oil change. I was waited immediately and the service to my car was completed quickly. I have been a patron of this dealership since 2004. I have experienced nothing but excellent customer service.
I purchased a Masada CX-9 from Raphael at Price Honda in Dover. I was impressed with his sales demeanor and found him to be a like able person. He even helped me pair my phone before driving off the lot. I was sadly disappointed when we were pairing my phone, my audio malfunctioned. I turned off the car and restarted it and it seemed to resolve. Unfortunately this was not the only instance. The audio malfunctioning continued and the screen intermittently reset itself the whole way home. When arriving home I emailed and called Raphael to inform him of the continued issues with the audio. He assured me when I bring it in we could get it taken care of no problem. Unfortunately, that did not wind up being the case. I had to drive all the way up to Dover twice for the audio as well as engine lights. They informed me to remove the aftermarket remote start would fix the audio malfunction. They removed the remote start and it still was causing errors as well as full blackouts including the reverse camera. When it was returned to be serviced for dying in the middle of the road and brakes malfunctioning they informed us that they would not fix the audio on them since it doesn’t interfere with the driving. I was very disappointed with them for not keeping their word and that my vehicle had to been driven over an hour back to be serviced several times all in under 90 days of ownership, including a $1,498 brake master cylinder and booster, that I had to pay for. The service department was great, I’m just very disappointed with how sales handled this. If you purchase with them I would make sure you get everything in writing that they promise.
Buy and service cars since 1985. All good till now. Checked oil, Nothing on dip stick. added 2 quarts. No indication on panel. Had serviced 6/18/18 at Price. At Price yesterday for repairs. Tech found drain plug loose!!!
This recent purchase of our 2018 X3 is our 5th BMW from I.G. Burton and the last four have been with Nate Robinson. He is polite, has a thorough knowledge of the BMW line of vehicles, is responsible and follows though in a timely manner, and has come to know what features we like/dislike over the years. He is also a BMW owner, which says volumes about his belief and dedication to the product that he sells.
Thank you again, Nate, for a beautiful X3 - everyone is loving the Phytonic Blue!
Satisfaction before anything else! Excellent folks
by Marty S from Middletown, DE
July 17, 2018
A place where customer satisfaction is most important. Rafael G. of the sales team will take good care of you without the pressures and antics of a typical sales guy. He will make sure you get in the car that suits you best by asking a lot of questions and is very knowledgeable about the features of each model/trim. Once you make your purchase, you can bet that Tracy H. of the service department will have all of the necessary services performed to your satisfaction. This is certainly a team that strives and excels in satisfying its customer. Don't make the mistake of going elsewhere.
Our salesperson Justin Silva and his manager Barry were more than accommodating. They spent their time trying to get us the best deal they could. We left Price Honda more then satisfied. We love our new car. In the future when we need a new car it will definitely be a Honda and we will absolutely look for assistance from Justin and Barry.
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